Ratings based on 31 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Nice hotel

Posted Sep 19, 2014
Pros: Everything was nice.
Location: Close to airport staff were lovely.Good breakfast.
great hotel near airport . Shuttle for easy connections.Nice little town nearby.
4 out of 5
Recommended
for Everyone
by A verified traveler from ny

A 15 minute ride from Malapensa

Posted Aug 28, 2014
You have to call them when you arrive to airport to tell them to come and get you. If you call them in advance to tell them to be there at a certain time they will still tell you to call once you are airport. Their shuttle is to and from airport only. If you want to go to Center of Milan you have to let shuttle take you back to airport where you can get on train and in 40 min be there. Hotel is clean. Employees very nice but their location seems to be in middle of nowhere. Breakfast had a nice variety.
4 out of 5
Recommended
for Everyone
by A verified traveler from mew yprl

Great hotel

Posted Jul 21, 2014
Far from airport 20-30 min. Great staff nice hotel. Interesting town with castle
Comment from Hotel Management
Aug 5, 2014 by Chiara, Hotel Management
Dear rmg, thank you for your review about the Hilton Garden Inn Milan Malpensa. The airport is 7 km. far from the hotel and the standard time to go is about 15 minutes but this time can be influenced by the traffic or other not predictable factors. Kind Regards, Chiara Bonacina Web Mkt.-Revenue-Booking & Events Manager
5 out of 5
Recommended
for Everyone
by Pat from Australia

Great airport Hotel

Posted Jun 26, 2014
This was a lovely clean and comfortable hotel and perfectly suited for our overnight stay before flying home. The shuttle was on time and delivered everyone to the airport as booked. As there were more people than for one shuttle they put on a second one. Would definitely recommend this as an effortless way to relax before a flight. We didn't eat at the restaurant so can't comment on the food
Comment from Hotel Management
Jul 8, 2014 by Chiara, Hotel Management
Dear Pat, we have glad to read that your stay at our property has been positive and we hope to see you here again very soon. Thank you. Kind Regards, Chiara Bonacina Web Mkt.-Revenue-Booking & Events Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Not as close to airport as I thought. But didn't a

Posted May 26, 2014
Friendly and helpful staff. Excellent service in the restaurant. Great for business trip.
Comment from Hotel Management
Jul 8, 2014 by Chiara, Hotel Management
Dear Guest, thank you very much for your comments about our services and our staff. We hope to have you very soon again at our property. Kind Regards, Chiara Bonacina Web Mkt.-Revenue-Booking & Events Manager
5 out of 5
Recommended
by A verified traveler

Posted May 21, 2014 on Hotels.com
Amazing and comfortable bed and good service
Comment from Hotel Management
Jul 26, 2014 by Chiara, Hotel Management
Dear Guest, thank you for your 5 star review. Kind Regards, Chiara Bonacina Web Mkt.-Revenue-Booking & Events Manager
4 out of 5
Recommended
for Everyone
by Lisa from Minneapolis, MN

Very convenient for those using Malpensa airport.

Posted Apr 28, 2014
Pros: The room--very comfortable.
The hotel itself was great! The shuttle was very convenient, though a little tough to find at the airport. It is actually at the front of the Sheraton hotel (which is on the airport property). It was a bit confusing and we had to call the hotel twice to finally find it. The room was very nice and comfortable. The desk staff was a bit stiff/unwelcoming. Overall, though, great value for the price!
Comment from Hotel Management
Apr 29, 2014 by Chiara, Hotel Management
Dear Lisa, thank you very much for your review on our hotel. You are right that unfortunately at the moment is not allowed to put a shuttle meeting point signage for the hotel and also if we try to do our best to explain to our Guests where our shuttle stops sometimes can't be so clear from the Guests view. We are very sorry to read that you have found the front desk staff unwelcoming and we will be pleasant if you want to clarify us the reasons. Thank you for your help. Kind Regards, Chiara Bonacina Web Mkt.-Revenue-Booking & Events Manager
5 out of 5
Recommended
for Everyone
by Nancy from Denver, CO

Perfect for travelers using Malpensa Airport

Posted Apr 28, 2014
Pros: See above. We also enjoyed the little sanctuary in front of the hotel, which has very faint frescoes inside it on the ceiling.
Cons: The exterior of the hotel is pretty drab and uninteresting, but the interior is quite nice.
We were pleasantly surprised to find that this convenient hotel is located on a quiet street in a small village far enough from the airport to feel cosy, yet close enough for easy access. The staff is very friendly and accommodating. The room is an excellent value-- lovely linens, comfortable bed, nice bathroom. We were delighted to find it is very close to Lake Maggiore, so we were able to spend an afternoon there prior to flying home from the airport. Sorry we didn't plan on staying there longer!
Comment from Hotel Management
Apr 29, 2014 by Chiara, Hotel Management
Dear Nancy, thank you very much for your fantastic comments on our hotel. We are very delighted to read them. We hope to have you here again very soon. Thank you. Kind Regards, Chiara Bonacina Web Mkt.-Revenue-Booking & Events Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice western style hotel.

Posted Apr 13, 2014
The only drawback to this hotel was the distance from the airport
Comment from Hotel Management
Apr 29, 2014 by Chiara, Hotel Management
Dear Guest, thank you for your review on our hotel. About the distance we are 7 km. from the Milan Malpensa Airport that is easily reacheable by our free shuttle on request and available 24/7. Kind Regards, Chiara Bonacina Web Mkt.-Revenue-Booking & Events Manager
3 out of 5
by A verified traveler

Posted Jan 21, 2014
Comment from Hotel Management
Aug 9, 2014 by Chiara, Hotel Management
Dear Guest, thank you for your vote for Hilton Garden Inn Milan Malpensa hotel. We hope to see you very soon again at our property. Kind Regards, Chiara Bonacina Web Mkt.-Revenue-Booking & Events Manager