Ratings based on 2,047 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect place - perfect location

Posted May 25, 2015
Our stay at the Berna was great - Max the barman personable and fun!
5 out of 5
by A verified travelerfrom NV

Great hotel and location.

Posted May 23, 2015
Pros: Service was great and breakfast.
Cons: Get new beds and pillows you can have the best service but I won't come back because of the sleeping conditions.
Location: It was very close to everything.
Everything was great except the beds are so hard and the pillows you can't sleep. The beds are important we walked a lot seeing the sights and wanted a good night sleep.
4 out of 5
Recommended
for Everyone
by A verified traveler

Exceptional Service

Posted May 21, 2015
Pros: Everything
Felt like home from home. Staff were warm & friendly. Location perfect for ease of transport from/to airport and within easy reach of the sights. Room was super clean with good facilities.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Dubai, UAE

Hotel in Central Vicinity of Main Milano City.

Posted May 21, 2015
Pros: Friendly staff and good Break fast
Cons: Complimentary bottle water to be kept in the Room.Concave Glass to be fixed in the bath room.
Location: Center of the City. Stone throw distance from Central Station. Shopping arcade, restaurant etc close by .
Had a pleasant and comfortable stay. Very easy accessible to all points and location IN Milano from Hotel Berna. Front Office staff were very informative and helpful. Clean and neat Hotel . Break fast was superb. Hope to stay in Berna again on next visit. Price was sligtly on higher side which is quite understandable due to EXPO 2015.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom uk

Posted May 19, 2015
Lovely hotel, staff are extremely friendly/helpful. Location is perfect 2 mins walk to central train station and about 25 min to centre of Milan. Near subway and tram line. Also has lovely places to eat nearby.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom malaysia

Location excellent

Posted May 18, 2015
Pros: Location, staff and the rooms were large enough
Cons: Nothing.
Hotel is near milan central train station. If you are travelling to milan using rail, the location is excellent. Other than that, nothing much around hotel. To travel to the centre of Milan, use the metro. Station is very nearby. About 100 m away. Hence overall very convenient Overall hotel is clean, comfortable and service was excellent. The breakfast is very good with good variety. Overall a very good hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canberra

Convenient for central Station and metro.

Posted May 17, 2015
Room was comfortable and bathroom renovated and spacious. Hotel still uses keys which guests leave at reception when going out. This causes queuing at the desk. Breakfast buffet is generous and wait staff friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

中央駅近く 市内にも便利

Posted May 17, 2015
Pros: 1立地 2スタッフ 3設備 4食事 立地の良さで宿泊施設を検討していましたが、それ以上に宿泊してみてスタッフの良さ、設備の良さにビックリしました。
Cons: 体重計を借りましたが、すこし軽く測れるようです。デジタルのものであれば尚良いと思います。
Location: 中央駅が一番の観光名所です。最近は移民の方が多く、治安はあまり良くありません。
中央駅に近く、徒歩5分ほどです。近隣はホテル街です。近くにスーパーもあり、地下鉄での移動も不便ではありません。翌日空港まで行く際も、空港行きのバス停も近いのでプランが立てやすいと思います。 宿泊した部屋は清潔でお湯の温度、湯量も問題なく快適でした。部屋のキーがカード式ではありませんが、 特段困ることはありません。(解錠にすこし手間取りますが)エレベーターが狭いことや細かい部分が気になるようなら、さらなる高級宿泊施設をと思います。 また、部屋はチェックインと同時にエアコン、すべての電気設備が消えないように設定されています。いつでも快適と心が伝わってきました。 朝食のボリューム、品数、共にかなり満足できるものでした。スタッフも必ず気にかけてくれますし、リクエストをすれば可能な限り答えてくれます。随所にゲストを満足させようまたは、喜んでいただこうと思わせるスタッフの心が現れています。
5 out of 5
Recommended
for Couples
by A verified travelerfrom Pittsburgh PA

Two days, One Night in Milan

Posted May 16, 2015
Pros: Hotel Berna has been renovated and offered a well furnished bedroom and Bath There was a refrigerator with free soft dfinks and a complete breakfast.
Cons: Satisfied with everything
Location: 25 minute walk to Duomo, excellent metro access, close to Centrale station. Many restaurants though we did not try any.
We arrived in Milan by train to see the Cathedral and attend an opera performance at LaScala. Milan does not seem as hectic as other large cities. The shopping is high end, with many designer shops. The Cathedral at the center of town is very large and beautiful, and you can easily spend half a day inside and on its rooftop terrace. An opera at LaScala is an extraordinary experience, which we began with an apertivo in the building's bar, among a well-dressed crowd. We were only a 5 minute taxi ride from Hotel Berna, and returned by metro safely and easily after the performance, the hotel is a 5 minute walk from Milan's Centrale train station, and is quite handy to both the red and yellow lines of the Metro.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Gem near the train station in Milan

Posted May 15, 2015
Pros: friendly accommodating staff and great breakfast buffet. Prices were very fair.
Cons: nothing really.
Location: Great location very close to train station, but quiet.
We got in late from an overseas flight and were exhausted. The hotel was only two blocks easy walk from the station. The entrance area is small and somewhat dated in decor - but the desk staff was very welcoming and quickly got us to our room. Positives: great friendly staff, clean quiet room, complimentary stuff in fridge and coffee machine, FANTASTIC breakfast buffet! Bar downstairs excellent with free appetizers until late in evening. Negatives: room and bathroom quite small - but certainly adequate. Highly recommend this hotel.