Ratings based on 59 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
for Business Travelersby Mark from Niagara Falls, Canada
Overall not badPosted Oct 20, 2013 on Hotels.com
My stay was only one night but great for the price point
by Jason from manchester, england
Hard work and just not interestedPosted Sep 10, 2013
Pros: Generally clean/ rooms ok.
Cons: Standard of service. Team morale. Welcome. Genuine goodbye.
Location: We picked the wrong location. Very few bars / restaurants near by. Had to get taxis everywhere. Should have done more research.
Room OK- jacuzzi bath didnt work. And shower was stuck on HOT! Some rooms had coffee facilities. Some didnt. Ironing service- available some days... And would only do one item. Sent 2 down to be done and got called to reception for an arguement over it. Wasnt allowed to iron my own clothes either. This service was chargeable at €6 item also. Breakfast- some sites say €15... Got charged €19 and also charged for 2 breakfasts which i didnt have. Booked a taxi service direct and didnt use hotel service. The hotel GM then tried to get involved and change the price we had agreed with the firm to try and get a cut- shameful. Booked twin rooms- 4 of us were split up into singles. Not neccessarily bad but then lacked atmosphere. - lack of organisation Lift took forever Bin was full of tissues on my arrival- room not clean Reception genuinely not interested - check in was a disaster- all passports handed in and i was still being asked if i was Mr Kobayashi?!!! Also on the wrong side of town. Would stay closer to the Duomo next time nearer the other bars- we had to go 10 mins taxi to get to a decent area of 10 bars or so with some life. Unfortunately wont be staying here again- check out was also a disaster asking people to pay who had already paid. I had to provide documentation to prove this. Would be ok if they sorted themselves out and got stuck in.
for Everyoneby Stephanie
Old World CharmPosted Aug 28, 2013
Pros: The location to the Metro and the neighborhood.
Cons: It would be nice to have a kettle in the room for a cup of tea or coffee. An ironing board and iron, even upon request would be helpful.
Location: There is a McDonald across the street if you miss your Big Mac. Supermarket is about a 5 minute walk. Metro station is close by.
The hotel rate is very reasonable and I received an upgrade of room when I arrived. The hotel decor is very traditional Italian but is clean and well kept. I usually stay in more contemporary hotels because a contemporary look always gives a cleaner impression to me. Staffs are friendly and helpful.
for Business Travelersby A verified traveler
Posted Jul 15, 2013 on Hotels.com
Recommendedby Anna from Ausralia
ExcellencePosted Jul 13, 2013 on Hotels.com
The location of the Capitol is perfect. The room was excellent. The beds were very comfortable. The Wi Fi didn't work but it didn't spoil our stay.
for Everyoneby Alex from Houston
Good locationPosted Jul 10, 2013
Pros: Location, price
Cons: Decor is less than trendy (although in good repair). AC works but is noisy and the fan must be shut off manually otherwise it is always running.
Location: Panino giusto (up the block) -part of a chain and good quality/price. Gelateria across street from latter is also very good. No real restaurants near
Good price and location. Can't comment on personality of staff or their efficiency as I didn't interact with front desk. Deluxe room are decent size and Jacuzzi showers are nice. Other rooms are likely small. No attractions in the vicinity. Subway stop nearby (Pagano or Wagner) provide easy access to city center.
for Business Travelersby Andrew from London
Practical for business tripPosted Jul 8, 2013 on Hotels.com
Nice hotel with very helpful staff. Room was a bit small but was as advertised. Service in the bar area on the first night was not great.
for Business Travelersby A verified traveler from London
outstanding valuePosted Jul 7, 2013 on Hotels.com
absolutely faultless. fully deserves any good reviews
by rebecca from new york
ok...but kindaPosted Jun 23, 2013
Cons: the decor, the smell....
Location: close to everything ..love love
ok.. this hotel is centrally located....Awesome trains, trams, taxis..but it is truly the ugliness decor ever in life..god awful. the rooms are small. I am 5 feet tall and 100 pounds ,the toilet barely fit my butt cheek.. coffee is good, the scrambled eggs awful. the rooms smell like Lysol.....so good location, good staff, but not a sexy hotel at all.
for Business Travelersby Wise Owl from Sheffield
Not as describedPosted May 15, 2013 on Hotels.com
My wife and I were shown to room 242 by a very friendly hotel porter. The room appeared nice but small and we were a little dissapointed by only having a shower and the narrowest (but cute) toilet I've ever seen. We were there for 2 nights and used the free wi-fi on the first evening. Come the second evening the hotel were asking for a €10 payment for the wi-fi when my reservation clearly said "free". Going through the rest of my reservation at that point - "21 sqm room" it was no more than 15sqm including the bathroom. "Jetted bathtub" was just a shower. "bathrobes" there were none. The hotel reception blamed Hotels.com for giving me false information and offered no compensation. POOR SHOW!!!