Reception hall

Reviews of Melia Milano

5 out of 5
Melia Milano
Via Masaccio 19, Milan, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 456 out of 880 reviews" "
Rating 8 - Good. 281 out of 880 reviews" "
Rating 6 - Okay. 88 out of 880 reviews" "
Rating 4 - Poor. 36 out of 880 reviews" "
Rating 2 - Terrible. 19 out of 880 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rishi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Hernan

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 6 nights in Feb 2024
Response from Elisa Zamunaro, Guest Experience Manager on Feb 27, 2024
Dear Hernan,Thank you for such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would love to welcome you back in the future. Very best wishes,Elisa Zamunaro, Guest Experience Manager

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

paulina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotek
Stayed 3 nights in Jan 2024
Response from Elisa Zamunaro, Guest Experience Manager on Jan 12, 2024
Dear Paulina,Thank you for such a positive review of your stay.We're thrilled to hear that you found the room cleanliness and hotel condition to be impeccable, and that our service met your expectations. Our team takes great pride in maintaining high standards of cleanliness and condition, ensuring that every guest enjoys a comfortable and refined stay. It's also rewarding to know that our efforts in providing excellent service have been recognized; we strive to create memorable experiences for all of our guests.We look forward to welcoming you back on a future visit.Kind regards,Elisa Zamunaro, Guest Experience Manager

10/10 Excellent

DINU

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the staff were always very helpful whenever we needed anything. They even gave us a little dessert to say congratulations as we were in our honeymoon. Really good transport links the metro was easy will definitely staff at Melia again, highly recommend.
Stayed 2 nights in Nov 2023
Response from Elisa Zamunaro, Guest Experience Manager on Nov 28, 2023
Dear Natalie,Thank you for sharing your opinion after your recent stay.We're delighted that our team's dedication to service made a memorable impact on your honeymoon celebration. It's wonderful to know that our central location, just a short metro ride from the historic city center, enhanced your stay. We're also pleased that the cleanliness and amenities of your room met your expectations, providing a comfortable and enjoyable experience.We hope you will return for another memorable stay.Best wishes,Elisa Zamunaro, Guest Experience Manager

6/10 Okay

Tanisha

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The lobby area was outstanding which is why we were a little disappointed with the bedroom it was slightly outdated and basic. There was no view and my partner and I were put in a bedroom at the furthest end of the corridor so it felt extremely isolated and industrial. As for breakfast the food was very delicious.
Stayed 2 nights in Nov 2023
Response from Elisa Zamunaro, Guest Experience Manager on Nov 16, 2023
Dear Tanisha,We appreciate that you took the time to share your experience with us.We are glad that the high standards we set ourselves met your expectations.It's also great to know that we helped start your day off on the right foot with our tasty breakfast.However, we are sorry that the room view was not up to your expectations; if informed, we would have been very happy to try and find an alternative subject to availability.All of the team hope that we may be able to see you again in the future. Kindest regards,Elisa Zamunaro, Guest Experience Manager

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room in a nice place. Was there for only a short time. Bed and bedding was excellent.
Stayed 1 night in Oct 2023
Response from Elisa Zamunaro, Guest Experience Manager on Nov 2, 2023
Dear Jonathan,Thank you for this positive review.We are delighted that you enjoyed your stay with us.We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations.We look forward to welcoming you again soon.Best wishes,Elisa Zamunaro, Guest Experience Manager

8/10 Good

Omar, GRAND FORKS

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

Sveth

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not a good staff experience. Mediocre. Unwelcoming.
Stayed 2 nights in Oct 2023
Response from Elisa Zamunaro, Guest Experience Manager on Oct 10, 2023
Dear Guest,Thank you for taking the time to share your review.We appreciate your positive remarks on the cleanliness of the room. Our team works diligently to maintain a high standard of cleanliness for our guests' comfort.We are sorry to hear that you found our staff to be unwelcoming and the hotel condition, service, and room amenities to be mediocre. We take pride in our passion for service and strive to provide a memorable experience for our guests. We will address your concerns with our team to ensure that we improve in these areas. We hope that you will give us another opportunity to show you the true quality of our hotel and services.We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,Elisa Zamunaro, Guest Experience Manager

10/10 Excellent

lezlie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxing quite Fabulous staff Large bathroom Blackout shades were amazing Nice large variety at the breakfast
Stayed 1 night in Oct 2023
Response from Elisa Zamunaro, Guest Experience Manager on Oct 7, 2023
Dear Lezlie,Please accept our thanks for your kind review regarding your stay.We are delighted to hear that you enjoyed the fabulous staff, large bathroom, and the blackout shades in your room. It's great to know that our breakfast variety met your expectations as well. Our team is passionate about providing excellent service, and your kind words are truly appreciated.We hope you will return for another memorable stay.Best wishes,Elisa Zamunaro, Guest Experience Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Flooring if the bedroom was in a poor state with breaks between tiles
Stayed 5 nights in Sep 2023
Response from Elisa Zamunaro, Guest Experience Manager on Sep 19, 2023
Dear Andrew,Please accept our thanks for taking the time to review your visit.We have taken note of your comment and can assure you that we will be addressing this.We look forward to welcoming you for an another pleasant stay. Best wishes.Elisa Zamunaro, Guest Experience Manager

10/10 Excellent

Ola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great.
Stayed 1 night in Aug 2023
Response from Elisa Zamunaro, Guest Experience Manager on Sep 9, 2023
Dear Charles,Thank you so much for your positive feedback following your stay.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.It would be an absolute pleasure to welcome you again in the future. Best regards,Elisa Zamunaro, Guest Experience Manager

2/10 Terrible

Serhat

Business traveler
Stayed 1 night in Aug 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the hotel were very nice, but the surrounding neighborhoods aren’t great. This hotel really cares about there guests.
Response from Elisa Zamunaro, Guest Experience Manager on Aug 21, 2023
Dear Timothy.We thank you for taking the time to provide us with your feedback.We are thrilled to hear that you found our team and hotel to be very nice. Our team is passionate about providing exceptional service to all our guests, and we are glad that this was evident during your stay. We appreciate your kind words about our attention to our guests' needs.However, regarding the surrounding neighborhoods, we understand that they may not be to everyone's preference. Our hotel is located in the dynamic Zona Lotto district, which is just a 15-minute metro ride from the historic city center and the legendary Duomo. Additionally, we are close to the CityLife Shopping District and the MiCo Milano Congressi exhibition center. We hope that our central location and proximity to various attractions can make up for any inconvenience caused by the neighborhood. We apologize if this aspect of your stay did not meet your expectations.We do hope to welcome you back for an improved experience. Best wishes,Elisa Zamunaro, Guest Experience Manager

8/10 Good

Joseph

Stayed 3 nights in Jun 2023

6/10 Okay

Louis

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jul 2023

6/10 Okay

Stewart Leon, Sarassota

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was lusted as 2pm. We had to wait until 3:20pm for a room.
Stayed 1 night in Jul 2023
Response from Elisa Zamunaro, Guest Experience Manager on Jul 29, 2023
Dear Stewart,Thank you for sharing your review.We apologize for any inconvenience at the front desk but appreciate that you have brought this to our attention. We regret that you felt the service provided by our reception team was not up to the usual high standard we set ourselves; this gives us the opportunity to review our procedures with the team. Rest assured that a proper follow-up will be made.We hope to see you again in the future. Kind regards,Elisa Zamunaro, Guest Experience Manager

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
4star at best.
Not so good for a 5-star hotel. Only the lobby deserves that rating. Room was hot, and there were several ants in the bathroom and by the bed. I asked for a relaxed chair so I can sit down, they never brought one! Room was so outdated.
Stayed 3 nights in Jul 2023
Response from Elisa Zamunaro, Guest Experience Manager on Jul 24, 2023
Dear Guest, Thanks very much for your review.We are glad to hear that you appreciated the lobby design, as we strive to create a chic and elegant atmosphere for our guests. However, we regret to learn about the issues you encountered in your room. Our hotel offers a variety of room types, including modern and minimalist The Level rooms and suites, which have been recently renovated. We apologize for any inconvenience caused by the temperature and the presence of ants in your room. Our team is always available to address any concerns and ensure a comfortable stay for our guests. Regarding the request for a relaxed chair, we apologize for the oversight and will work to improve our communication and responsiveness.We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,Elisa Zamunaro, Guest Experience Manager

8/10 Good

nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, solid 4 stars. A few minor problems in the bathroom. Food was good. A good choice and good value
Stayed 10 nights in Jul 2023
Response from Elisa Zamunaro, Guest Experience Manager on Jul 15, 2023
Dear Nicolas,Thank you for taking the time to share your review.We are delighted to hear that you found our hotel clean and appreciated the good value it offers. It's great to know that you enjoyed the food during your stay. We strive to provide a variety of delicious options for our guests. Regarding the minor issues you encountered in the bathroom, we would like to assure you that our maintenance team is constantly working to ensure all facilities are in perfect condition. We appreciate your feedback and will use it to improve our services.We hope that we can welcome you back in the future.Best wishes,Elisa Zamunaro, Guest Experience Manager

8/10 Good

FRANCISCO L

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The drainage in the shower did not work properly.
Stayed 1 night in Jul 2023
Response from Elisa Zamunaro, Guest Experience Manager on Jul 6, 2023
Dear Francisco,Thank you for your feedback.We are delighted to hear that you appreciated the cleanliness of our rooms and the excellent service provided by our staff. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations in these areas. However, we regret to learn about the issue you encountered with the shower drainage. We understand how this could have affected your overall experience, and we apologize for any inconvenience it may have caused. Our maintenance team is always on hand to address any issues promptly, and we encourage our guests to report any concerns during their stay so that we can resolve them as quickly as possible.It would be a pleasure to welcome you again. Best regards,Elisa Zamunaro, Guest Experience Manager

6/10 Okay

Ram

Traveled with partner
Liked: Cleanliness
Well overrated. Food options limited. Room small and very standard. This is not a five star. This is a 3 1/2 star
Stayed 1 night in Jun 2023
Response from Elisa Zamunaro, Guest Experience Manager on Jun 28, 2023
Dear Ram,Thank you for taking the time to share your review.We are very sorry you were not happy with your experience. We are very sorry you were not satisfied with the service you received. Meeting the needs of our guests is one of our top priorities.We are also sorry to read that the size of your room did not completely meet your expectations. We do however offer rooms of different categories and sizes and our team would be more than happy to assist you in selecting a larger room on your next stay with us.We are equally sorry about your disappointment regarding your dining experience. It would be very beneficial to us if you would kindly provide us with some specific information that might help us undertake corrective action to improve our offering.Kind regards,Elisa Zamunaro, Guest Experience Manager

6/10 Okay

Namrata

Business traveler
Liked: Cleanliness, property conditions & facilities
Over priced. There's nothing extraordinary in the hotel to match the price. Wasn't much different from other hotels I have stayed which provided similar or better service for half the price
Stayed 5 nights in Jun 2023
Response from Elisa Zamunaro, Guest Experience Manager on Jun 21, 2023
Dear Namrata,Thank you for taking the time to give your opinion about your stay.We try to keep our rates as competitive as possible but they can fluctuate depending on demand and certain times of the year. Please make us aware of any concerns at the time, so that we may take the appropriate action. We are open to any suggestions you may have which may have made your stay more pleasurable.All of the team hope that we may be able to see you again in the future. Kindest regards,Elisa Zamunaro, Guest Experience Manager

2/10 Terrible

Nasser

Business traveler
Disliked: Cleanliness, staff & service
Terrible room TV in bad shape I checked out
Stayed 2 nights in Jun 2023

8/10 Good

Nicolie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This place is brilliant also in a great location walking distance from underground train literally 1minute walk away, the hotel itself is stunning in and out and I'm a hard man to please seriously you can't fault the place
Stayed 3 nights in May 2023
Response from Elisa Zamunaro, Guest Experience Manager on Jun 3, 2023
Dear Nicol,Please accept our thanks for your kind review regarding your stay.We are pleased you had a good experience and are glad our convenient location helped you make the most of your time with us.We look forward to welcoming you back on future visits. Kindest regards,Elisa Zamunaro, Guest Experience Manager

4/10 Poor

Mary

Disliked: Cleanliness, property conditions & facilities
Bad location, room was dated and felt dirty and the construction on 2nd floor woke us up every morning before 7am. Overall wouldn't stay here
Stayed 2 nights in May 2023

10/10 Excellent

Blerina

Stayed 1 night in May 2023

8/10 Good

MOHAMED

Stayed 2 nights in Apr 2023

4/10 Poor

Duccio, Los Angeles

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This is simply not a 5 star. In Italy there are 5star (like a decent 4 star) and 5 star L which is generally like a 5 star. Hotel has no parking and a nearby garage charges 3 euros per hour 24h days (72 euros for a full day). Streets around the property are sketchy with hookers over weekend. No real luggage at service Far from the city and a good 10 min walk from subway (no way to get taxis on the street and no Uber except Uber black) Rooms are large for Europe standards but that’s because the hotel is not in the city center Zero services that a 5 star would have like a good consierge. Hotel was a great value at 100 euros a night, not worth now it at 250.
Stayed 3 nights in Apr 2023

10/10 Excellent

Pier Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

sherefedin

Stayed 9 nights in Mar 2023

10/10 Excellent

Renato

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Room and amenities. Fabuloso
Response from Elisa Zamunaro, Guest Experience Manager on Jan 7, 2023
Dear Renato,Thank you for this kind review.We are delighted that you had a pleasant experience during your stay with us. We always aim to meet and where possible, exceed our guests' expectations and it's wonderful to receive such fantastic feedback.We look forward to your next stay !Kind regards,Elisa Zamunaro, Guest Experience Manager

8/10 Good

Cecille

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Giancarlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

David

Stayed 1 night in Dec 2022

8/10 Good

Urmila

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good.
Stayed 6 nights in Nov 2022
Response from Elisa Zamunaro, Guest Experience Manager on Nov 12, 2022
Dear Urmila,Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations. Our team members always go out of their way to ensure they deliver the best service possible.It would be a pleasure to have you return on a future occasion.Best wishes,Elisa Zamunaro, Guest Experience Manager

4/10 Poor

Steven

4/10 Poor

Alicia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It’s an outdated hotel located in a residential area. We had to change our room as the noice coming from a restaurant across the street was unbearable. The room was also infested with mosquitoes. The staff changed the room but it was a hassle to move when you have a tight schedule.
Stayed 3 nights in Oct 2022
Response from Guest Experience Team on Nov 23, 2022
Dear Alicia,Thanks a lot for your comment.We are sorry to hear that your stay was not up to your expectations.Our hotel is easily reached both by private means and by public transport, as we are a 3-minute walk from the Lotto underground station.We are sorry for the inconvenience that occurred in the room, our staff proceeded to change the room.We also hope to have the opportunity to have you as our guest at Melia Milano!SincerelyFrancescaMelia Connect

10/10 Excellent

Kyung-Hwan

Business traveler
Liked: Staff & service, amenities
Nice hotel with clean room. Thanks. We did early check out on Thursday, so, 4 days stay. Please handle this. Thanks.
Stayed 5 nights in Oct 2022
Response from Guest Experience Team on Nov 23, 2022
Dear Kyung-Hwan,Greetings from Melia Milano and for the time you dedicated to us!We are glade that your stay lived up to your expectations. And you have appreciated our cleanliness.We really hope to welcome you back again in the future.Kind regardsFrancescaMelia Connect

10/10 Excellent

Adel

Stayed 4 nights in Sep 2022

10/10 Excellent

samer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Sep 2022

8/10 Good

lizardo, miami

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

6/10 Okay

Masaru

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a 5 Star
It was just one night stay on the way to go back home to the U.S., This hotel claiming 5 star but not as we expected. No doorman, porter, no services what so ever. It is 3 or 4 star standard. No room service, just casual bar restaurant in lobby. The location is far from all attractions.
Stayed 1 night in Aug 2022

6/10 Okay

Nomo

Liked: Cleanliness, amenities
Disliked: Staff & service
Beautiful hotel but I booked a 5 star and the staff wasn’t that nice and accommodating. Was expecting more.
Stayed 2 nights in Aug 2022

10/10 Excellent

Denice

Stayed 1 night in Jul 2022

6/10 Okay

Fatmah

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
3.5 out of 4
The hotel was in good condition. Receptionist a bit rude and definitely not friendly. Need some hospitality training. They charged us euro 30 per room upon check out for city tax which wasn’t mentioned either in the website or at check in. I suggest they add water hose spray near toilets seat in the bathroom.
Stayed 3 nights in Jul 2022
Response from Laura - Melià Connect on Aug 3, 2022
Dear Falmah, Thank you for time you dedicated to this review. We are sorry you had the feeling of an unfriendly approach from our reception staff. We are going to investigate about the situation occured in order to fix eventual discrepancy from our service standard. We would like to underline that tourist tax is due by all Guests to the city, it is not an amount attributable to the hotel. In each booking confirmation, and first of all in prices details on the site from which you booked, it is specified that it must be paid directly to the hotel. We therefore always invite our guests to check the confirmations received to avoid misunderstandings in the hotel. Rergarding water hose spray, as per Italian standard, most of our bathrooms are equipped with bidets, so they do not need water hose spray. Where there is no bidet, we confirm that we have a hand shower. Hoping to see you back soon at our property. Regards, Laura Melià Connect

10/10 Excellent

Stefano

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jul 2022
Response from Laura - Melià Connect on Aug 1, 2022
Dear Stefano, Thank you very much for your feedback. We are happy to receive your appreciation. Waiting for you once again at Melià Milano

10/10 Excellent

Kjartan

Stayed 2 nights in Jul 2022
Response from Laura - Melià Connect on Jul 28, 2022
Dear Kjartan, Thank you very much for this fantastic review! We are so happy you enjoyed your stay at Melià Milano so much and we look forward to have oppatunity to welcoming you again.

8/10 Good

Yonel

Stayed 3 nights in Jul 2022
Response from Laura - Melià Connect on Jul 20, 2022
Dear Yonel, We want to thank you for your review for Melià Milano. We are happy you enjoyed your stay and we hope you'll choose us again for your next stay in our beautiful city. Regards,