View from property

Reviews of Mercure Milano Centro

4 out of 5
Mercure Milano Centro
Piazza Oberdan 12, Milan, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 171 out of 385 reviews" "
Rating 8 - Good. 171 out of 385 reviews" "
Rating 6 - Okay. 31 out of 385 reviews" "
Rating 4 - Poor. 8 out of 385 reviews" "
Rating 2 - Terrible. 4 out of 385 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service Great location
Stayed 1 night in Sep 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stefano checked usvin and was friendly and helpful
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Milano Center
Awesome hotel in a great location with very friendly and helpful staff
Stayed 1 night in Jun 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is charming and authentically Italian.
Stayed 1 night in Mar 2023

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Very nice hotel near a Metro stop, so easy to get to shopping, food and the duomo. Hard to regulate the temp of the room, but it was nice.
Stayed 2 nights in Mar 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
European 33 days vacation, our longest so far.
This is our 2nd stay in this hotel october 2021 and october 2-7, 2022. This will always be my hotel if I will visit Milan. Friendly staff, Clean and spacious room, just next to the metro station and walking distance to the Duomo and Vittorio Emmanuel, Montenapoleone, Rinascente and etc shopping stores. Our room window has a very nice view of the city. Thanks to Mercure hotel.
Stayed 5 nights in Oct 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service
Good stay. Shame the safe didn’t work
Stayed 1 night in Sep 2022

6/10 Okay

Karyl

Traveled with partner
Liked: Cleanliness, staff & service
Decent location, especially if you are flying out of Linate. Room decor is dated and hallways are a little dingy. Staff was helpful.
Stayed 1 night in Sep 2022

8/10 Good

Steven, Spencerport

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The metro is located right outside so it's convenient for getting around. The area around the hotel is descent. Staff was friendly and room was acceptable.y only complaint is they have the air conditioning locked down so you can't get it to a cool enough temperature. I hate sleeping when it's warm in a room. Outside it was in theid 90's so a cool room would have been better.
Stayed 3 nights in Jul 2022

6/10 Okay

Jessica

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room was fine, desk was good, good wifi. But property dated and not well maintained. The air con cant be controlled from the room. The bathroom taps leaked and the shower was missing a door. The staff didnt do anything about it during my stay. Breakfast poor.
Stayed 3 nights in Jul 2022

10/10 Excellent

Ronda

Stayed 2 nights in Jun 2022

6/10 Okay

Jatinder Paul

Traveled with family
Disliked: Amenities, property conditions & facilities
The location of the property is good and the staff is helping and quite pleasing. The air conditioning in the room was not working. There is no notification in the room regarding the mini bar water as chargeable (there was only 3 small bottles but nothing mentioned)
Stayed 3 nights in May 2022

10/10 Excellent

Deborah

Stayed 2 nights in May 2022

10/10 Excellent

Shannon, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The rooms were clean, the beds were comfortable and the staff was friendly and helpful. The location was great!
Stayed 2 nights in Apr 2022

8/10 Good

Rana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

Fahad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adorable
Arrived a little early but was allowed to check in bc a room was available. Does a great job of keeping most outside noise out. Bed was comfortable. Michele at the desk was super helpful, and so was the gentleman working Christmas night with the long hair. Hotel as some of the SOFTEST towels I’ve ever had in a hotel. Great location. Would def stay again
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and great location
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient. Efficient and responsive service.
Stayed 2 nights in Nov 2021

6/10 Okay

Emanuel

Traveled with family
Liked: Cleanliness
Not a 4 star hotel
The hotel does not feel like 4 stars hotel. The rooms are old. We requested to pay 5 Euro for omelet at breakfast.
Stayed 1 night in Nov 2021

2/10 Terrible

Elias

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst value for money in the whole of Milan (and that really says a lot when you’ve to Milan as much as I have).
Stayed 1 night in Oct 2021
Response from Leandro reception manager on Oct 6, 2021
Dear Guest we are very sorry for the feedback We would like to know better what happened and what went wrong with your stay It helps us to improve our work Regards

6/10 Okay

Verified traveler

Disliked: Amenities
Stayed 1 night in Jul 2021

10/10 Excellent

ELANIT

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, Good staff, excellent breakfast.
Stayed 3 nights in Jan 2020

10/10 Excellent

NEREIDE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff was perfect!
Stayed 2 nights in Dec 2019
Response from Stefano Contini - Receptionist on Jan 8, 2020
Dear Nereide, we really appreciate Your comments regarding Your stay at the Mercure Milano Centro. It is always a pleasure to receive positive feedback, I will share Your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, we hope to host You again in the future. Sincerely, Stefano Contini Reception Hotel Mercure Milano Centro

10/10 Excellent

Campbell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel in great location
Very comfortable and extremely well-situated (there is a tram stop and Metro right at the hotel). The staff are very friendly and helpful.
Stayed 2 nights in Oct 2019
Response from Hotel Mercure Milano Centro on Nov 13, 2019
We really appreciate Your comments regarding Your stay at the Mercure Milano Centro. It is always a pleasure to receive positive feedback. I will share Your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing Your experience, we hope Your next visit will be as pleasant as the previous one. Sincerely, Stefano Contini Reception Hotel Mercure Milano Centro

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from generico on Nov 21, 2019
Gentili, desideriamo ringraziarvi per gli apprezzamenti espressi a seguito del suo soggiorno presso Mercure Milano Centro. E’ con grande piacere che riceviamo i vostri complimenti e non mancheremo di condividerli con tutta la nostra equipe. La vostra soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, porgiamo in nostri cordiali saluti. Barbulovic Milos Reception Hotel Mercure Milano Centro Porta Venezia

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in an excellent location and the staff was exceptional. I was also given an upgrade which was much appreciated. I highly recommend his hotel.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well appointed room. Friendly staff. Good location between train station and centre.
Stayed 2 nights in Aug 2019

6/10 Okay

Angelo

Stayed 1 night in Mar 2019

8/10 Good

Kiran

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So very thankful that they had great air conditioning!
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Convenient location. Staff is excellent: very friendly and helpful. Provided enthusiastic help in suggesting restaurants, routes, and answering questions. Staff in the dining room works hard and are very efficient and friendly. Overall impressions are very positive.
Stayed 5 nights in Jun 2019
Response from Leandro -Front office manager on Aug 20, 2019
Dear Guest thank you very much for your feedback We work hard to satisfy every single request and make for every guest the best experience possible Kind regards

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Andrea - General Manager on May 29, 2019
Dear Nancy, We'd like to thank you once again for choosing Mercure Milano Centro and for sharing your experience with this amazing review. We look forward to welcoming you back really soon. Best regards, Staff & Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Andrea - General Manager on May 29, 2019
Dear Guest, Thanks for choosing Mercure MIlano Centro and for sharing your experience with your nice review. We look forward to welcoming you back really soon. KInd regards, Staff & Management

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the staff had great suggestions for places to go and places to eat. It would have been nice if the hotel had items like umbrellas to borrow for their guests and converters for hot irons. Overall, I would definitely come back and I would recommend to others!
Stayed 2 nights in Apr 2019
Response from Leandro Laviano Reception manager on May 2, 2019
Dear Guest, thank you very much for your feedback We really work to satisfy our guests and we are very happy to read such a comment like yours . Umbrella's feature is a very old story. As you know many hotels sell their umbrella tho their guests at 8/10 euro each. I tried to do it some years ago but i was a little imbarassed. In the last year we have loaned more than 100 umbrellas and we have had less than the 50 % back. It coulde more simple to buy a new one just around the corner I wait for you next time ....hoping to find the sun ... Thanks again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Andrea - General Manager on Apr 30, 2019
Dear Guest, Thanks for choosing Mercure Milano Centro and for sharing your experience with such an amazing review. We look forward to welcoming you back soon. Best regards, Staff & Management

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2019
Response from Andrea P. - General Manager on Apr 26, 2019
Dear Guest, Thanks for choosing Mercure Milano Centro and for sharing your experience with such a nice review. We look forward to welcoming you back really soon. Best, Staff & Management

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019
Response from Andrea - General Manager on Apr 26, 2019
Dear Guest, Thanks for choosing Mercure Milano Centro and for sharing your experience with such a nice review. We look forward to welcoming you back really soon. Best, Staff & Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go to
Just right
Stayed 1 night in Jan 2019
Response from Andrea - General Manager on Feb 27, 2019
Dear Gust, We would like to thank you once again for choosing Mercure Milano Centro and for sharing your experience with suh an amazing review. We look forward to welcoming you back really soon. Best regards, Staff & Management

8/10 Good

F M

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2019
Response from Andrea - General Manager on Jan 23, 2019
Dear Guest, Thanks for the nice review and for choosing Mercure Milano Centro. Kind regards

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing too much trouble
Amazing hotel, so easy to get to from the airport to the main central station then the underground pops up right by it and plenty of places to shop and eat very nearby. Staff were super helpful with recommendations for restaurants so definitely worth asking as it was no bother for them. Perfect English speakers Room spotless and Wi-Fi good. Top marks.
Stayed 2 nights in Oct 2018
Response from Andrea - GM on Nov 10, 2018
Dear Liam, We would like to thank you once again for choosing Mercure MIlano Centro and for sharing your experience with this amazing review. We look forward to welcoming you back really soon. Best regards, Staff & Management

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Andrea - GM on Nov 3, 2018
Dear Scott, We would like to thank you once again for choosing Mercure Milano Centro for your stay in Milan and for sharing your experience with such a nice review. We look forward to welcoming you back really soon. Kind regards, Staff & Management

6/10 Okay

Robert, Germany

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast (choice and quality of food) and the breakfast room (very small) were rather disappointing.
Stayed 1 night in Oct 2018
Response from Andrea - GM on Oct 18, 2018
Dear Robert, Thanks for choosing Hotel Mercure Milano Centro and for sharing your experience. We're really sorry to read that breakfast did not meet your expectations but we would like to inform you that there has been a recent management change and we're improving every day quality and selection of breakfast products. We hope you'll give us a second chance and you'll be able to enjoy our new breakfast. Best, Staff & Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
central location.
excellent close by shopping and eat outs. good hotel breakfast but often runs out of stuff close to finishing times. overall a good place to stay.
Stayed 3 nights in Aug 2018
Response from Andrea - GM on Sep 28, 2018
Dear Guest, We would like to thank you once again for choosing Mercure Milano Centro and for sharing your experience with this nice review. We look forward to welcoming you back really soon. Kind regards, Staff & Management

8/10 Good

Skies, Waterloo, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, very good air conditioning, recommend a room overlooking the piazza. I do not recommend purchasing the breakfast. Overpriced for what is available but the gentleman who makes the coffee is very nice
Stayed 4 nights in Aug 2018
Response from Andrea - GM on Sep 28, 2018
Dear Skies, Thanks for choosing Mercure Milano Centro and for sharing your experience, we’re glad to read that you’ve enjoyed your stay and the strategic location of the property. Regarding breakfast, we’re sorry if it didn’t met your expectations, we’ll surely work on some improvements. Kind regards, Staff & Management

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Nothing fancy. Gets the job done.
Meh, just used it for a bed and bathroom. Nothing to write home about.
Stayed 7 nights in Aug 2018
Response from Andrea - GM on Sep 28, 2018
Dear Guest, Thanks gor choosing Mercure Milano Centro for your stay in Milan. Looking forward to hosting you back, we hope you’ll have the chance to stop in our property for a longer time. Kind regards, Staff & Management

8/10 Good

Daniel

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2018
Response from Andrea - GM on Sep 28, 2018
Dear Mr. Daniel, Thanks for choosing Mercure Milano Centro and for sharing your experience. We look forward to hosting you back. Kind regards, Staff & Management