Ratings based on 31 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
Recommendedby Eileen from New York
Great service, convenient locationPosted Apr 21, 2014 on Hotels.com
amazingly attentive staff. i asked them where to buy an umbrella; instead of pointing me to a nearby store, they just gave me one of their umbrellas to borrow. when i asked where to buy a bottle opener, they grabbed one from the attached restaurant and handed it to me. i would absolutely come back again.
for Everyoneby Wendy from Perth Western Australia
Central LocationPosted Jan 9, 2014
Pros: The location, close to great shopping, walking distance to Cathedral, metro right out side the door.
We arrived in the very early hours of the morning due to our flight being delayed, the staff were very efficient in getting us to our room very quickly.
for Couplesby mvp from Canada
clean and quietPosted Jan 2, 2014 on Hotels.com
by A verified traveler
Great hotel, rude staffPosted Nov 12, 2013
Pros: location was good
Cons: friendliness and helpfulness of staff
Location: 10 minute walk to Duomo
After being in Rome, and Florence we came to Milan. The hotel was in great location, but one of the staff had a very bad attitude. When we arrived we were taken to our room. The air conditioner was making a really loud noise. We had not even unpacked our bags. Instead of moving us to another room, the front desk clerk said he would send someone to see about it. We went out to explore the town and came back later and nothing had been done. The next morning a different man was working and we went to check out and they had charged us for 2 breakfasts that we never ate. My husband got a cup of coffee and brought it up to room. It was an ordeal to remove the charges because the breakfast is handled by a different vendor. After being in Milan we went to Venice. We had great service and beautiful accommodations in Rome, Florence and Venice. This hotel was our only bad experience during the whole trip
Recommendedby A verified traveler from Los Angeles
Good hotelPosted Sep 24, 2013 on Hotels.com
Very central, clean and friendly
for Couplesby MS from London
Not incredibly impressedPosted Aug 28, 2013 on Hotels.com
Stayed for two nights. Thought the hotel was just ok. Service was alright except when asked for dinner recommendations, front desk kept telling us that everything was shut down because Milan takes a holiday in August. We noticed a few places weren't open but overall we city was still buzzing, especially the touristy areas. Front desk ended up making one good recommendation to eat at Rosy e Gabriele (great food, go there seriously!!) but we could have done without it continually being pointed out that Milan is closed up - we were there for holiday, let us enjoy it. Plus we are still paying a pretty good room rate to stay at your facility, even in August. The toilet in our room didn't flush properly. You had to wait for the tank to fill before you could flush. Made it very awkward to use the bathroom. Internet was super slow. Even though the router was outside our room. My husband had to do some work it was almost impossible to use. Overall location was great, but we most likely wouldn't stay there again.
Recommendedby A verified traveler
Posted Aug 12, 2013 on Hotels.com
for Everyoneby A verified traveler
Good location for eating and shoppingPosted Jun 25, 2013
Pros: Nice Room
Cons: Size of Shower
Location: Centrally located to good food and shopping
This is the second time I have stayed in this hotel. The staff are very friendly and helpful. The hotel staff were able to extend our check out time to 1400 (free of charge) so we could relax before heading to the airport. The hotel is in the perfect location for budding shoppers and people who want to sample some authentic Italian food. The room itself was very comfortable, except for one of the smallest showers I have ever seen. This however must have been specific to the room as I can't recall the shower being this small the last time I stayed.
Recommendedby A verified traveler
Posted Mar 23, 2013 on Hotels.com
for Shoppingby A verified traveler
Posted Jan 16, 2013 on Hotels.com