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Reviews of Novotel Milan Nord Ca Granda

4 out of 5
Novotel Milan Nord Ca Granda
Viale Giovanni Suzzani 13, Milan, MI

Reviews

7.8

Good

Rating 10 - Excellent. 283 out of 1000 reviews" "
Rating 8 - Good. 449 out of 1000 reviews" "
Rating 6 - Okay. 170 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having read a lot of negative reviews and having visited the Novotel in Paris in January (which was truly fantastic) I was nervous about my stay so wanted to leave this honest review as yes the rooms are quite small and could do with an update, and the outside area desperately needed the grass cutting but the staff, breakfast and accessibility to the metro were all fantastic. The only real point I’d make is that we travelled with our two young children and there is nothing to do around the hotel aside from a gelato shop (Milky Way - which you must try) so if like our kids you end up back at the hotel quite early maybe consider somewhere a bit more built up.
Stayed 3 nights in Apr 2024

10/10 Excellent

Danais

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es familiar , tiene muy buen desayuno , y opcion de restaurante y bar. el staff de la recepcion muy amables y siempre dispuestos a ayudar . No me gusto que no esta cerca del centro y siempre teniamos que tomar taxis para desplazarnos al centro o estacion de trenes.
Stayed 2 nights in Mar 2024

10/10 Excellent

binsy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff check in staff was very helpful. Provided all the info we needed. Location is awesome, tarin to Duomo. All very simple for someone new to the area.
Stayed 1 night in Mar 2024

8/10 Good

anngerie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a lot of Novotel, but this is small for a Novotel hotel. Not sure if it's only in Italy, but this hotel doesn't have an AC. The breakfast doesn't have a lot of variety compared to other Novotels. The staff were very helpful & great though.

6/10 Okay

alvin

Liked: Cleanliness
Very close to metro only 2 euros to come to centrale milan
Stayed 7 nights in Mar 2024
Response from Claire Hargreaves on Mar 15, 2024
Dear Guest,Thank you for your quick review.It's regrettable to see that your stay with us was 3 out of 5 stars. We work diligently to provide a great experience to all our guests and I am sorry that this time was not the case.We hope to welcome you in the future again to deliver a better experience.Best regards,General Manager

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service
Great staff, room was good for what we needed, clean and tidy. Electrics tripped, called reception fixed within minutes. We didn't eat or drink so couldnt pass comment. Locally great places to get coffee and bakery items and a short walk to metro and tram lines.
Stayed 4 nights in Feb 2024

6/10 Okay

Eric, APO AE

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Decent property. Needs some upkeep especially around the exterior. Rooms are decent but could use some upgrades. Gym needs a bit of work. Good for a short visit. Walkable from mass transit.
Stayed 3 nights in Feb 2024

4/10 Poor

Kate

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Limited transport to and from the city centre. Hotel was very noisy, at one point there was massive bangs and what sounded like gunshots outside. Turns out it was fireworks, but they were so loud it was unbelievable. Would not recommend and would not stay again; if we return to Milan we will be staying in Duomo or Zara
Stayed 2 nights in Feb 2024

6/10 Okay

HAYK

Disliked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Daniel

4/10 Poor

Vikram

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff members were great however we end up Checking out a day earlier as the hotel room was not clean, found things in the room which shouldn’t be seen at all.
Stayed 2 nights in Sep 2023

8/10 Good

Adeyinka

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to metro. On same metro line as San Siro stadium.
Stayed 3 nights in Nov 2023

6/10 Okay

Ghazwan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
facility in the room is not perfect, safe not working although we moved to other room!!, fans not working on toilet, water on fridge are filled with tap water, room keys are made from cardboard and not working perfectly so have to go to reception to activate it. ... Breakfast are very good
Stayed 4 nights in Oct 2023

10/10 Excellent

Hamid

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel, very close to the public transport. Courteous staff members. 10/10
Stayed 3 nights in Sep 2023

10/10 Excellent

Jorge Bello

Traveled with family
Liked: Cleanliness, staff & service
Friendly staff, close to the metro station, but rooms need to be renovated
Stayed 1 night in Sep 2023

8/10 Good

Aaron

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The staff where generally helpful. The cafe staff were particularly good and are the primary reason that I am not giving 2 or 3 stars. Room floor was very wet for almost 24 hours after arrival. The shower floor edge had a bunch of mold that would have been easily cleaned with some bleach. The outside courtyard with a fountain had broken glass all over and is not safe for children.
Stayed 3 nights in Sep 2023

10/10 Excellent

Hamzah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

4/10 Poor

Chelissa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff polite and helpful. Hotel needs revamp, very dated, certainly not a 4 star hotel.
Stayed 4 nights in Aug 2023

2/10 Terrible

Noman

Disliked: Cleanliness, property conditions & facilities
Zimmer war alt und schmutzig und Hygienisch. Wir hatten 4 Bettzimmer. Sofabett war Kaputt!Mann hätte es merken sollen bei Zimmer Vorbereitung dass der Sofabett kaputt war. Nicht empfehlenswert.
Stayed 2 nights in Jul 2023

6/10 Okay

farzana

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Although the staff were helpful, but the rooms were not very clean. I found a big spider on the wall beside my bed.
Stayed 5 nights in Jul 2023

10/10 Excellent

Ryan, Panorama City

Stayed 15 nights in Jul 2023

2/10 Terrible

Saud

Stayed 6 nights in Jul 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and location for getting into Milan on the Metro, area directly by the hotel not so nice and not much going on. Hotel rooms are nice and comfy so overall a good stay
Stayed 3 nights in May 2023

6/10 Okay

Rajeswara

Traveled with family
Disliked: Property conditions & facilities
Old property
Stayed 1 night in Jun 2023

2/10 Terrible

Gareth

Traveled with family
Don’t go for the pools
Booked two rooms at this hotel for myself and four young kids specifically for the pool which is showcased in all the photos. When we arrived in last week of may we were told the pool was seasonable and would not be open until June. We have some very disappointed kids and ruined the break away. We were mis-sold.
Stayed 3 nights in May 2023

6/10 Okay

NIALL

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms a little tired
The hotel is a little tired on the guest room level and could do with some freshening up. The air conditioning needs to be upgraded as it didn’t really provide effective cooling. Unfortunately the pool doesn’t open until June, so that wasn’t an option to have a cooling swim. Food was good overall, with a very enjoyable breakfast spread.
Stayed 3 nights in May 2023

8/10 Good

RAJESH

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel. Value for money
Stayed 1 night in May 2023

8/10 Good

RAJESH

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Good hotel but small room
Stayed 2 nights in May 2023

10/10 Excellent

Ben

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property location was okay, due to the metro station being a 10-minute walk. Would not advise anyone to book this hotel if you want to be in the centre city. Overall cleanliness is fantastic and staff were friendly. Didn't spend much time in the hotel to understand the hospitality but for a short stay it was perfect. Would stay again if visiting milan in the future.
Stayed 2 nights in May 2023

8/10 Good

Hayley

Stayed 2 nights in May 2023

6/10 Okay

Daniel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Restaurant staff was not all welcoming or accommodating for large group with kids
Stayed 1 night in Apr 2023
Response from Claire Hargreaves- General Manager on Apr 9, 2023
Dear Mr. D.thank you to share your feedback regarding your stay at Novotel Milano Nord Ca Granda.I apologize if you have found the staff of the restaurant rude. I will report this to FB manager.Hoping to see you soon at Novotel Milano Ca Granda, I still offer my sincere apologies.Best regardsClaire HargreavesGeneral Manager

6/10 Okay

Mohamed

Business traveler
Liked: Room comfort
Ok
The Hotel was ok for the purpose of the study. it is close to the metro station with easy access. Room was comfortable however it was warm and no air-condition at this time of the year. Opening the window was enough. Breakfast was disappointing which I did not expect to see in Italy. it is classically British style breakfast which is over priced (15 euro daily) and i do not recommend the breakfast
Stayed 3 nights in Mar 2023

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The location was excelent, close to 3 metro stations. The rooms were cleaned well. We didn't take breakfast but there are many cafes and supermarkets around. In general it was comfortable stay
Stayed 3 nights in Mar 2023

2/10 Terrible

Chris

Stayed 1 night in Mar 2023

8/10 Good

hon yan

Stayed 3 nights in Feb 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

6/10 Okay

Emanuele

Stayed 1 night in Jan 2023

8/10 Good

ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Theresa, Anchorage

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was wonderful. The breakfast buffet is definitely worth getting!!

10/10 Excellent

Dawit

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It is a good hotel
Response from Sara Guest Relation Team on Jan 12, 2023
Dear Dawit,thank you so much for your positive feedback.Hoping to see you soon in our Hotel.

10/10 Excellent

Hooi pheng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

Yasmine

Stayed 3 nights in Nov 2022

4/10 Poor

Elizabeth

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The housekeeping was poor, the bedding was not clean nor was the toilet. The room was not cleaned or beds made for 3 days. Aircon ineffective at best. Coffee stains on wall under window, carpets + curtains gruppy. Two tea bags, two coffees, no milk..... does not merit 4 stars
Stayed 4 nights in Oct 2022
Response from Lorena Montana Front Office Manager on Nov 17, 2022
Dear Guest,Thank you for taking the time to leave your comment.Your feedback on the condition of the room has been passed to the housekeeping team. I am sure that had you addressed these issues with the staff on duty at the time they would have made every effort to rectify the situation, however this does not in any way excuse the disappointment you were subject to and you should not take this as indicative of the level and service that Novotel strives to provide.I hope you will give us the chance to better serve you next time.Best regards,

2/10 Terrible

Sushil

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST NIGHTMARE HOTEL
It was the worst ever Novotel hotel i have ever stayed in Either Europe/USA/India/Asia Pacific. The receptionist said that the AC was not working because the General Manager closed it & went home. The breakfast was so horrible that they also could not serve on omlette.The rooms were smelly. Overall people should avoid at all cost . They charged Euros 239 per night which is criminal for such pathetic services
Stayed 1 night in Oct 2022
Response from Lorena Montana Front Office Manager on Nov 17, 2022
Dear Guest,Thank you for your feedback received following your recent stay at Novotel Millano Ca Granda. I have now had the opportunity to investigate the matter with my team. During your stay the AC was off as in October we switch to the heating system, I apologize for any discomfort or inconvenience caused.I am very sorry to hear that the breakfast you were served was not of a high standard. This is certainly not acceptable, and I will be taking the necessary actions to ensure there is no recurrence of this failure. I appreciate your sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Yair

Traveled with family
it was ok- good value for money but the hotel is not so clean and one lift was out of order and was not repaird and probaly will not and the hotel works with one elevator. if you want a cheap hotel novotel is good enough we were 4 people in the room and it was ok for 5 days
Stayed 5 nights in Oct 2022
Response from Sara Guest Relation Team on Nov 10, 2022
We thank you for your feedback.Your comments we need to improve and do our best to have you soon again as our guests

10/10 Excellent

paul

Stayed 2 nights in Sep 2022
Response from Sara Guest Relation Team on Nov 10, 2022
we thank you very much for your feedback and we hope to see you soon in our Hotel.

2/10 Terrible

Tyler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Rob

Liked: Cleanliness
staff need a lesson in customer service
Hotel nice, rooms ok. Pool is FREEZING. Middle of august and it was ICE COLD! Not pleasant!! Reception staff very helpful but evening bar man was rude and also didn’t know how to make cocktails, plus one elevator was out so we were told to use service elevator, only for a housekeeping woman to get in and SHOUT at us! Very rude. We made a formal complaint about her. Metro is close and takes 30 mins to get to Duomo (main square).
Stayed 3 nights in Aug 2022

6/10 Okay

Keith

Traveled with family
Liked: Cleanliness, staff & service
The breakfast was excellent, but location too far from center. Rooms were very small and dated
Stayed 2 nights in Aug 2022