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Reviews of Starhotels Anderson

4 out of 5
Starhotels Anderson
Piazza Luigi Di Savoia 20, Milan, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 544 out of 1004 reviews" "
Rating 8 - Good. 349 out of 1004 reviews" "
Rating 6 - Okay. 75 out of 1004 reviews" "
Rating 4 - Poor. 23 out of 1004 reviews" "
Rating 2 - Terrible. 13 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bienvenido

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, very good customer services.
Stayed 1 night in Apr 2024
Response from The Hotel Management on Apr 17, 2024
Dear Bienvenido,Many thanks for leaving us a 5 star rating following your stay with us.We hope to have a chance to welcome you back in the near future.Kind Regards,

10/10 Excellent

Tasaddooque

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner was on, not controlled by the season. Bathroom was great, the table and long table was great. Room was spacious but no electrical outlets by the nightstands or nearby. Overall the hotel was excellent choice.
Stayed 3 nights in Apr 2024
Response from The Hotel Management on Apr 12, 2024
Dear Tasaddooque,We're very happy our efforts were useful and made you happy with your stay!Looking forward to hosting you again,Kind regards,The Hotel Management

6/10 Okay

Anas

Traveled with family
It was ok. Nothing special
Stayed 1 night in Feb 2024
Response from The Hotel Management on Feb 6, 2024
Dear Anas,Thank you for taking the time to share your impressions.Best regards,The Hotel Management

6/10 Okay

Alminda

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
My husband and I chose this hotel since it was so close to the train station and we were going to be doing day trips all over Italy. We were told multiple times by our taxi/uber driver that the area is not so safe since it's close to the train station. The room was spacious, it was super outdated though. It was clean and the staff was super helpful and kind. They helped us grab a taxi on our way home! Probably would not stay here again but if you're doing day trips in Italy, highly recommend!
Response from The Hotel Management on Feb 6, 2024
Dear Alminda,Thank you for your review, although apparently the score you gave us was influenced by drivers' warnings.We hope you enjoyed the city!Best regards,The Hotel Management

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel.
Stayed 1 night in Dec 2023
Response from The Hotel Management on Jan 17, 2024
Dear Matthew,Thank you for the nice words, even though we'd like to enquire about what caused such a low score in your review...Thank you!The Hotel Management

10/10 Excellent

Enzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Maurizio on Feb 5, 2024
Gent.mo Ospite,Siamo lieti di aver avuto l'opportunità di contribuire a rendere gradevole la Sua visita a Milano.La ringraziamo nuovamente per il Suo tempo e ci auguriamo di darle presto il benvenuto presso lo Starhotels Anderson nel prossimo futuro.La direzione

6/10 Okay

Papa, Rockville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy
Stayed 2 nights in Jan 2024
Response from The Hotel Management on Jan 11, 2024
Dear Papa,It would be useful to know more about your report... where was the noise you heard coming from? Oustide or inside the hotel? In general, if it is from the inside, we would suggest to inform the reception straight away.Thank you for your review!Kind regards,The Hotel Management

6/10 Okay

Li Tony Ka

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location, great service, nice refurbishment. However, the room I live has been quite noisy, and I cannot even find out the source of the noise. I assume it is related to some faulty machinery inside the property. The noise is like “tick tick tick…”, and has been there all night. If you are sensitive to noise, it would be difficult to sleep. Other than that, it is what you expect for an ordinary 4-star hotel.
Stayed 1 night in Dec 2023
Response from The Hotel Management on Dec 31, 2023
Dear Li Tony Ka,We're sorry for the disruption to your sleep caused by that noise. Too late now, but had you told us we would've changed your room straight away.We did find the glitch and fixed it.Thank you very much for sharing your opinion!Kind regards,The Hotel Management

10/10 Excellent

Gabil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from The Hotel Management on Dec 20, 2023
Dear Gabil,Thank you for taking the time to evaluate your stay with us.We hope to welcome you back soon!Kind regards

10/10 Excellent

VIRGILIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Carmen on Dec 10, 2023
Dear Virgilio,Thank you for taking the time to evaluate your stay with us.We hope to welcome you back soon!Kind regardsThe Hotel Management

10/10 Excellent

roberto, Montgomery Village

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from la direzione on Dec 9, 2023
Gentile cliente,Grazie dell’ottima recensione sul nostro hotel! Siamo molto lieti di sapere che la Sua permanenza sia stata piacevole e ci auguriamo di rivederLa presto.Cordiali saluti,La Direzione

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Short walk (5 mins) from Statzione Milano Centrale so cery convenient. Modern interior with very comfortable rooms. Will definitely book this hotel again next time I'm in Milan.
Stayed 1 night in Nov 2023
Response from The Hotel Management on Dec 4, 2023
Dear Margaret, Thank you for your wonderful review.We are pleased to read of your experience with us and hope to welcome you back in the near future, Kind Regards,

6/10 Okay

Stephanie

Traveled with family
Liked: Staff & service
Good central location. The room was adequately spaced but room and cupboards had a slight mustiness to it in terms of the smell Staff were helpful as needed to extend stay due to flight cancellation Breakfast was average, I’ve had better at 2 start hotels Adequate for a 1-2 night stay
Stayed 1 night in Nov 2023
Response from The Hotel Management on Nov 29, 2023
Dear Stephanie,Thank you for this review of yours, we'll start from here to improve on the issues you pointed out.Kind regards,The Hotel Management

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great location next to the train station
Stayed 1 night in Nov 2023
Response from The Hotel Management on Nov 28, 2023
Dear Gregory,Thank you so much for your review!We hope to host you again some time soon!Kind regards,The Hotel Management

10/10 Excellent

Amy

Stayed 2 nights in Nov 2023
Response from Carmen on Dec 10, 2023
Dear Amy,Thank you for taking the time to evaluate your stay with us.We hope to welcome you back soon!Kind regardsThe Hotel Management

10/10 Excellent

Xiaolan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, right next to the central train station. Friendly staff. We arrived early and were able to store our luggage at the front desk. When we checked in, our luggage was already brought to our room. The room was very clean and bed was comfortable. Overall, great stay.
Stayed 3 nights in Nov 2023
Response from The Hotel Management on Nov 20, 2023
Dear Xiaolan, Thank you for your wonderful review.We are pleased to read of your experience with us and hope to welcome you back in the near future, Kind Regards,

10/10 Excellent

Tracey

Stayed 1 night in Nov 2023
Response from The Hotel Management on Nov 18, 2023
Dear Tracey, Thank you for leaving a 5 star rating following your stay with us.We hope to have a chance to welcome you back in the near future.Kind Regards,

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from The Hotel Management on Nov 4, 2023
Dear Roy, Thank you for leaving a 5 star rating following your stay with us.We hope to have a chance to welcome you back in the near future.Kind Regards,

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious room, friendly staff
Stayed 2 nights in Oct 2023
Response from The Management on Oct 31, 2023
Dear David,Thank you very much for your positive review of our hotel.We are glad that you enjoyed your stay and we hope to seeing you again in a not distant future. Best regards,

8/10 Good

Frances

Liked: Amenities, property conditions & facilities
The glasses of the windows are obscured. Though our room is opposite to the train station, we are unable to see the view. Lighting should be provided on the desk.
Stayed 3 nights in Oct 2023
Response from The Hotel Management on Oct 29, 2023
Dear Frances,Thank you for taking the time to evaluate your stay with us.We hope to welcome you back soon!Kind regards

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel, convenient to the station. Very comfortable room, large bathroom. Friendly staff, good breakfast.
Stayed 2 nights in Oct 2023
Response from The Management on Oct 27, 2023
Dear Karen,Thank you very much for your positive review of our hotel.We are glad that you enjoyed your stay and we hope to seeing you again in a not distant future. Best regards,

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
All around was a good visit. Clean place. Nice place. And staffed with quality people
Stayed 1 night in Oct 2023
Response from The Hotel Management on Oct 17, 2023
Dear Antonio, Thank you for leaving a 5 star rating following your stay with us.We hope to have a chance to welcome you back in the near future.Kind Regards,

8/10 Good

diana, APO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to train station and metro.
Stayed 1 night in Oct 2023
Response from The Hotel Management on Oct 15, 2023
Dear Diana,Thank you for taking the time to evaluate your stay with us.We hope to welcome you back soon!Kind regards

10/10 Excellent

margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Starshotel Anderson was a classy hotel. The staff was incredibly attentive. We were barely close to the door when the bellman took our bags. He quicky provided umbrellas at the first sign of rain. We had a drink at the bar and shared a glass of wine and a laugh with the barmaid. It was also so clean and modern. The rooms were very nice. Our room had a little table and chairs at the end of the bed. It was perfect! We immediately sat down at the table and discussed the day. The bed and pillows were comfortable, and they had a top sheet! The staff made dinner reservations for us, which was nice. There were several restaurants and cafes within walking distance and the area felt safe although we were quite close to the train station. It isn't really close to the Duomo, but easily accessible by public transportation. I recommend this hotel. Also, if you ride the "hop on, hop off' bus, you can just get off at the train station and walk to the hotel. Enjoy!
Response from The Hotel Management on Oct 3, 2023
Dear margaret,We're delighted to read your comments, this is exactly what we work for: provide our guests with the perfect experience! We'll definitely share your review with all the personnel, we'll do our best to keep on with this good job.We hope you'll come back to Milan soon, we're looking forward to your next stay!Warm regards,The Hotel Management

10/10 Excellent

Ronald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible to train station.
Stayed 1 night in Sep 2023
Response from The Hotel Management on Oct 2, 2023
Dear Ronald,Many thanks for your review!We hope to see you soon again in MilanKind regards,The Hotel Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Alessandra on Oct 1, 2023
Dear Guest,Thank you very much for your positive review of our hotel.We are glad that you enjoyed your stay and we hope to seeing you again in a not distant future. Best regards,

6/10 Okay

Hongsu

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from The Hotel Management on Sep 30, 2023
Dear Guest,Thank you for taking the time to evaluate your stay with us.We hope to welcome you back soon!Kind regards

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Everything was easy and everyone was friendly
Stayed 1 night in Sep 2023
Response from The Hotel Management on Sep 22, 2023
Dear Christina, Thank you for your wonderful review.We are pleased to read of your experience with us and hope to welcome you back in the near future, Kind Regards,

10/10 Excellent

Yung Chang

Stayed 2 nights in Sep 2023
Response from The Hotel Management on Oct 12, 2023
Dear Yung Chang,Thank you for your evaluation!Best regards,The Hotel Management

10/10 Excellent

SHARON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Starhotels Anderson was very clean and classy. Staff was generally helpful and friendly. Room was big with two twin beds. Washroom very modern and clean. There’s an alarm in the washroom in case you have an accident . It’s central to everything… train, metro, food and even shopping. There’s a fantastic Chinese restaurant where there’s a buffet lunch. That was awesome. Food really delicious. Train station is across the road and metro not too far. A bit busy but that did not interfere with our sleep. I will definitely stay there again if I’m in Milan !
Stayed 2 nights in Jul 2023
Response from The Hotel Management on Sep 10, 2023
Dear Guest, Thank you for leaving a 5 star rating following your stay with us.We hope to have a chance to welcome you back in the near future.Kind Regards,

10/10 Excellent

Jaswinder Sonia, Brampton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property, right across from Milan train station that is connected to all the airports. Newly renovated and great bed and shower head.
Response from The Hotel Management on Sep 9, 2023
Dear Guest, Thank you for leaving a 5 star rating following your stay with us.We hope to have a chance to welcome you back in the near future.Kind Regards,

10/10 Excellent

Razan, Dearborn

Liked: Cleanliness, staff & service, amenities
Great place to hotel
Stayed 1 night in Sep 2023
Response from Alessandra on Sep 13, 2023
Dear Razan,Thank you very much for your positive review of our hotel.We are glad that you enjoyed your stay and we hope to seeing you again in a not distant future. Best regards,

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice. I was pleased with all it had to offer. The breakfast has many options, but some of it was not very good. Aside from that. Perfect stay.
Response from The Hotel Management on Sep 7, 2023
Dear Sarah,Many thanks for your review, we hope to have the chance to host you again some time soon.Kind regards,The Hotel Management

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel very convenient to Milan Central station
Stayed 1 night in Aug 2023
Response from Alessandra on Aug 26, 2023
Dear Peter,we sincerely thank you for your time and hope to have the possibility of welcoming you in Starhotels once again,Best regards,StarHotels Staff.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very solid, modern hotel w/I easy walking distance of the Central Train Station.
Stayed 1 night in Aug 2023
Response from Management on Aug 20, 2023
Dear Michael, Thank you for your wonderful review.We are pleased to read of your experience with us and hope to welcome you back in the near future, Kind Regards,The Hotel Management

4/10 Poor

Ariana

Traveled with group
Disliked: Amenities, property conditions & facilities
Though the bell man was lovely upon arrival and the front reception was helpful. The room itself was very misleading, it was in very poor condition. The shower was open and cold. The room was very outdated and not very clean. The window was impossible to see out of it was so dirty. There was hair left in the tub when we checked in. The bed itself was very very uncomfortable, hard as a rock and very lumpy. The area around the hotel was unkept and didn’t feel like a safe neighbourhood. It felt like the photos gave a very different perception.
Stayed 2 nights in Aug 2023
Response from Management on Aug 14, 2023
Dear Ms Arian, We are sorry to read about your experience which was not up to your expectations. We hope to have a chance to welcome you back, so that you can experience the hospitality standards we are renown for.

10/10 Excellent

Loreta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location near the train station. Love the Hotel.
Stayed 1 night in Aug 2023
Response from The Hotel Management on Aug 12, 2023
Dear Loreta, Thank you for leaving a 5 star rating following your stay with us.We hope to have a chance to welcome you back in the near future.Kind Regards,

10/10 Excellent

Edward, Gypsum

Stayed 2 nights in Aug 2023
Response from The Hotel Management on Aug 28, 2023
Dear Guest, Thank you for leaving a 5 star rating following your stay with us.We hope to have a chance to welcome you back in the near future.Kind Regards

10/10 Excellent

Yasufumi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick two minute walk from the East side exit of the Milano Centrale station. Nice, clean rooms and helpful staff.
Stayed 2 nights in Aug 2023
Response from Management on Aug 7, 2023
Dear Mr Yasufumi, Thank you for taking the time to evaluate your stay with us. We hope to welcome you back soon! Kind regards, The Hotel Management

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location right next to central station, great for a quick stay!
Stayed 1 night in Jul 2023
Response from The Hotel Management on Aug 3, 2023
Dear Samantha,Thank you for taking the time to evaluate your stay with us.We hope to welcome you back soon!Kind regards

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Starhotels Anderson was the perfect choice for my husband and my 4-night stay in Milan. We wanted to be close to the Milano Centrale train station and we chose this hotel for a combination of location, room choices, and price. The entire staff was extremely nice, helpful, and professional and our room couldn’t have been more comfortable. After walking for miles around Milan and taking various day trips on the train, we always looked forward to settling into our quiet room for an excellent night’s sleep. It’s a wonderful hub for exploring Milan as all modes of metro transportation are just across the street and we felt safe in the area even late at night. We would absolutely stay here again.
Stayed 4 nights in Jul 2023
Response from The Hotel Management on Aug 2, 2023
Dear Robin,Thank you for leaving such a lovely review following your stay with us. We are pleased to read your comments and will share them with the team. We always strive to better ourselves and feedback is truly important to achieve this. We look forward to welcoming you back in the near future.Kind Regards,

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from The Hotel Management on Aug 1, 2023
Dear Guest, Thank you for leaving a 5 star rating following your stay with us.We hope to have a chance to welcome you back in the near future.Kind Regards,

10/10 Excellent

Jack

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from The Hotel Management on Jul 30, 2023
Dear Jack, Thank you for leaving a 5 star rating following your stay with us.We hope to have a chance to welcome you back in the near future.Kind Regards,

6/10 Okay

Cheow Thiang

Stayed 1 night in Jul 2023
Response from The Hotel Management on Jul 29, 2023
Dear Cheow Thiang,Thank you for choosing Starhotels Anderson! We would be very thankful if you could take a few minutes of your time to share your impressions with us, this could help us improve our service!Thank youThe Hotel Management

4/10 Poor

Rachael

Liked: Cleanliness, staff & service
Unable to check in as they had cancelled the room. They did show us evidence they had contacted expedia about this in advance but we had no messages from expedia. We tried to check in as soon as check in opened but they had already resold our room and were full. One member of staff tried to find another hotel for us but couldnt and we found a different one on expedia. It seems as if it was expedia not the hotels issue, but its not entirely clear.
Stayed 2 nights in Jul 2023
Response from Elisa - Front Office Manager on Jul 28, 2023
Dear Rachel,As you wrote, three days before your arrival we did inform you through Expedia that you did not provide a valid guarantee for your reservation and warned you that it would be cancelled in case of no action.You said Expedia did not inform you and gave us a score of 2/5, I just find it unfair to receive such a poor evaluation of our hotel in this case.Kind regards,Elisa Front Office Manager

8/10 Good

Nancy, Fountain valley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from The Hotel Management on Jul 26, 2023
Dear Nancy,Thank you for taking the time to share your evaluation of Starhotels Anderson!Kind regards,The Hotel Management

10/10 Excellent

Dario, Renton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room and service
Stayed 3 nights in Jul 2023
Response from The Hotel Management on Jul 19, 2023
Dear Dario,Thank you ever so much for your words of appreciation, they mean a lot to us.We're looking forward to your next stay at Starhotels Anderson!!Kind regards,The Hotel Management

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Best night sleep in Italy.
Stayed 1 night in Jul 2023
Response from Management on Jul 14, 2023
Dear Mr Sean,Thank you for your review and we'll wait you the next time at our hotel.Best regards,Management

10/10 Excellent

Navin, Vaudreuil-Dorion

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night on our way to Venice. Property is right near the train station so very convenient. Rooms are a bit small but perfect for our stay. Highly recommend this hotel as the staff were very helpful and friendly!
Stayed 1 night in Jul 2023
Response from The Hotel Management on Jul 13, 2023
Dear Navin,Thank you for taking the time to evaluate your stay with us.We hope to welcome you back soon!Kind regards

10/10 Excellent

Jacquline, RICHMOND HILL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was walking distance to the train station and had noon checkout with buffet breakfast ending at 11 am which was all very convenient.
Stayed 1 night in Jul 2023
Response from The Hotel Management on Jul 12, 2023
DearJacqueline, Thank you for taking the time to leave a review.We are delighted to see that you enjoyed your visit, We will ensure your feedback is shared with the team.We look forward to seeing you again in the future.Kind Regards,