Reception

Reviews of Rosa Grand Milano

4 out of 5
Rosa Grand Milano
P.za Fontana 3, Milan, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1003 reviews" "
Rating 8 - Good. 281 out of 1003 reviews" "
Rating 6 - Okay. 65 out of 1003 reviews" "
Rating 4 - Poor. 36 out of 1003 reviews" "
Rating 2 - Terrible. 32 out of 1003 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

LUIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've just mentioned that it would be my birthday during my stay asking for a cupcake at breakfast and they sent a bottle of Prosecco with two flutes and an amazing card handwritten by the staff. This was an amazing surprise that made me feel so happy and made my day even more special. Thanks for all the Rosa Grand Staff, I'll never forget it.
Stayed 3 nights in Apr 2024

10/10 Excellent

karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location
Stayed 3 nights in Mar 2024
Response from Caterina - Guest Relations Department on Apr 22, 2024
Dear Karen,Thank you for staying at the Rosa Grand and for spending the time to write this review. We are happy that you had a pleasant experience with us and that you enjoyed our central location.We look forward to welcome you back again soon.

10/10 Excellent

Mariana, Miami Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel. Excellent Excellent Excellent. PRIME Location, Service wonderful, Accommodation very good! I had 2 rooms for a week. Would definitely stay again.
Stayed 6 nights in Mar 2024
Response from Angiela - Guest Relation Agent on Apr 12, 2024
Dear Ms. Mariana,thank you for taking time to write lovely words towards Rosa Grand Milano - Starhotels Collezione.We couldn't agree more with you, our location is PRIME, so close to all the main attractions of Milan.We work hard to deliver an exceptional guest experience, for that it is really a pleasure for us to read that you and your family enjoyed your one week stay with us.We look forward to welcome you back at Rosa Grand Milano - Starhotels Collezione.

6/10 Okay

Li Ray

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was too hot in the room with always heater on even outside temperature was around 22 degree. It was not able to turn down nor off. Mosquitos flew in when open window to chill a little bit.
Stayed 1 night in Apr 2024
Response from Caterina - Guest Relations Department on Apr 22, 2024
Dear Li Ray,Thank you for taking the time to share your recent experience at Rosa Grand Milano.We are deeply sorry to acknowledge that the room assigned did not meet your expectations. We would like to inform you that we noted your preferences in order to always assign you the bedroom that more closely matches your own needs.We sincerely hope to have the chance to restore your faith in our hotel and have you as our guest again in the near future.

10/10 Excellent

Sergio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Is phenomenal and in great location! Only negative is internet upload speed is very bad
Stayed 2 nights in Apr 2024
Response from Angiela - Guest Relation Agent on Apr 13, 2024
Dear Mr. Sergio,thank you for taking time to write wonderful words towards Rosa Grand Milano - Starhotels Collezione.We are glad to hear that you had a phenomenal stay with us.Rest assured that we have passed on your feedback regarding the internet to the concerned department so that issues like these will not be faced anymore.Looking forward to welcome you back!

10/10 Excellent

Caroline

Liked: Property conditions & facilities
Very nice hotel
Stayed 1 night in Apr 2024
Response from Angiela - Guest Relation Agent on Apr 9, 2024
Dear Ms. Caroline,thank you for taking time to leave us a review.It is a pleasure to read that you had a pleasant stay with us. We look forward on welcoming you back at Rosa Grand Milano - Starhotels Collezione.

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were extremely nice and efficient. Alessandro in particular went out of his way to help, especially when we had a medical emergency. Would give them 6 stars. Hotel location is great, 3 minute walk to the Duomo and the Galleria. Lots of additional shopping all around. Hotel restaurant Sfizio was excellent as well. Overall outstanding value for the price.
Stayed 4 nights in Mar 2024
Response from Angiela - Guest Relation Agent on Apr 9, 2024
Dear Mr. Luis,First of all, we would like to thank you for taking the time to convey your comments regarding your recent stay at Rosa Grand Milano – Starhotels Collezione.It's an honor for us to read that you would give us 6 stars! Thank you for mentioning our nice and efficient colleagues from the front desk, specially Alessandro. Please know that I have already share your positive feedback with them, in recognition of their efforts.We couldn't agree more with you, our location is unbeatable, so close to all the main attractions of Milan, it results as a really convenient spot for our guests to explore the city and go shopping. We also thank you for sharing your feedback regarding our “Sfizio” restaurant, which offers a wide selection of dishes for a full tasting journey, where our Chef’s cuisine meets the Italian traditions combining them with contemporary touches.

10/10 Excellent

Renato

Stayed 5 nights in Mar 2024
Response from Caterina - Guest Relations Department on Apr 22, 2024
Dear Renato,Thank you for staying at the Rosa Grand and for spending the time to give your feedback. We are happy that you had a pleasant experience with us and we hope to welcome you back soon.

8/10 Good

ALI

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very nice, i arrived at 6am and was told its too early for check in. although upon upgrading the room for an extra 40 euros per night we were able to check in early. the location is magnificent. although you have to be careful as i was charged 250 euros for a room upgrade which is correct but then around 3.30am i was charged another 250 euros which the reception said they never took. after going back and forth with them and showed them proof then they apologized and refunded me immediately. sad there was no food available for room service after 10 or 11 other than a salad or fruits. but other than that the hotel was nice and clean and honestly i would visit it again.
Stayed 5 nights in Mar 2024
Response from Caterina - Guest Relations Department on Apr 2, 2024
Dear Ali,Thank you for staying at the Rosa Grand and for spending the time to write this review.We are glad to know that, despite the misunderstanding regarding a double pre-authorization taken by mistake during the cashier closure, you had a pleasant stay with us.We are happy to know that the issue was promptly solved during your stay by our staff.Our room service is available for 24 hours and from 11pm to 6 am the menus options are reduced, but we also provide some hot meal options and sandwiches.We thank you once more for your positive feedback, which will motivate us to improve day by day . We look forward to welcome you back soon at Rosa Grand Milano.

10/10 Excellent

Gebran, New York

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 7 th time here. I will never stay anywhere else
Stayed 4 nights in Mar 2024
Response from Caterina - Guest relation department on Mar 29, 2024
Dear GebranOn behalf of our entire team, we wanted to thank you for your continued support and loyalty. It is such an honor to know that, once again, you had a pleasant stay with us and we hope to maintain our high level of service in the future.We look forward to welcome you back again soon.

10/10 Excellent

Swetang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is at excellent locations, everything is so near by. Loved everything.
Stayed 3 nights in Mar 2024
Response from RDM on Mar 17, 2024
Dear Swetang, It is such a pleasure to read your comments and that you enjoyed our facilities and services. Your review was immediately shared with all of our team to thank them for their professionalism end dedication to our guests.We look forward to welcoming you back.

10/10 Excellent

Ana

Stayed 1 night in Feb 2024
Response from Caterina - Guest relation department on Mar 29, 2024
Dear Ana,Thank you very much for letting us know your experience at Rosa Grand Milano - Starhotels Collezione was excellent!We hope to see you soon.

2/10 Terrible

Joelle

Reception Desk very nice. Intention Totaly not productive !!! 2- the ‘De luxe Rooom - it’s the lower average Totaly ‘miss leading ‘ info for US tourist. This Hotel management need a super supervise. Today Clients are not only educate There are other better options. Beside Data on Google not traceable !!! Trip Advisor both location to make good review with other Hotels services.
Stayed 5 nights in Feb 2024
Response from RDM on Feb 24, 2024
Dear Joelle, We were very disappointed to read that you did not have a pleasant stay with us. We always try to offer a unique and personalized experience.I invite you to contact us directly to better understand the issues you encountered.

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from RDM on Feb 18, 2024
Grazie mille Francesca per il suo feedback 5/5. spero di VederLa presto!

10/10 Excellent

Moez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place
Stayed 2 nights in Jan 2024
Response from RDM on Feb 9, 2024
Dear Moez, Thank you for taking the time to share your experience and for the 5 star review. We are pleased that you enjoyed your experience with us and look forward to welcoming you back.

10/10 Excellent

capri

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 2 nights in Jan 2024
Response from RDM on Feb 4, 2024
Dear Capri, Thank you for staying at the Rosa Grand and for spending the time to write this review. We are happy that you had a pleasant experience with us. We work hard every day to offer a high quality service and hope to welcome you back.

10/10 Excellent

Tuluhan, new york

Liked: Cleanliness, staff & service, property conditions & facilities
All perfect
Stayed 2 nights in Jan 2024
Response from RDM on Feb 9, 2024
Dear Tuluhan, Thank you for staying at the Rosa Grand and for spending the time to write this review. We are happy that you had a pleasant experience with us. We work hard every day to offer a high quality service and hope to welcome you back

10/10 Excellent

Martha

Stayed 3 nights in Jan 2024
Response from RDM on Mar 23, 2024
Dear Martha, Thank you very much for your 5 star feedback. We look forward to welcoming you back next time you visit Milan! The Management.

6/10 Okay

Bolivar, Callao

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You can`t beat the location of the Rosa Grand Milano. Location is probably its strongest advantage. Lobby size and trendy decor is also a nice addition. But the rooms are overpriced given their rather small size and, in their majority, no outside view (I used 2 of their "Grand Deluxe" rooms. . I believe this is the consequence of the hotel structure itself: a collection of various buildings glued together through an interior maze of corridors... Not much can be done about that.
Stayed 3 nights in Jan 2024
Response from RDM on Jan 20, 2024
Dear Bolivar, Thank you for taking the time to share your feedback with us. I was pleaded that you appreciated the design of the hotel but sorry that your room was not quite to your satisfaction. Next time you visit, be sure to ask for a room facing the street. We look forward to seeing you again soon!

8/10 Good

Archie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from RDM on Jan 14, 2024
Dear Archie, Thank you for leaving your vote. I am pleaded that overall you had a satisfactory experience and look forward to welcoming you back!

10/10 Excellent

Suliman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from RDM on Jan 13, 2024
Dear Suliman, Thank you for your 10 out of 10 score. I am pleased that you had a pleasant experience and look forward to welcoming you back!

4/10 Poor

Richard, Franklin

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The location is really great. However, I was not impressed by the view. I paid extra for the 'Deluxe Double Room (Duomo View),' but it's hard to justify the expense since I could only see the bare minimum tip of the Duomo (I will post a picture of my view). While the location is good, I felt misled by the extra charge for the view – it was not worth the extra money.
Stayed 1 night in Dec 2023
Response from RDM on Jan 13, 2024
Dear Richard,Thank you taking the time to share your experience with us. As mentioned on our website, We offer the magical atmosphere created by the magnificent Duomo spires. due to the position of the hotel it is not possible to see the entire Duomo. I hope you will give is a second chance next time you visit Milano.

10/10 Excellent

Andrew

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located close to the Piazza del Duomo, this hotel is super convenient. The rooms are spacious and well-appointed. The onsite restaurant offers gourmet fare. Expensive but worth it.
Stayed 1 night in Jan 2024
Response from RDM on Jan 13, 2024
We would like to thank you for choosing the Rosa Grand Milano- Starhotels Collezione. It is a real pleasure to read that you appreciated our property, staff and position. We could not agree more, our position is unrivaled. Close to all the main attractions in Milan. It is the perfect position for our guests to explore the city and enjoy some Shopping. We thank you once more for your time and hope to welcome you back to the Rosa Grand in the near future.

10/10 Excellent

Maikel, HIALEAH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from RDM on Jan 13, 2024
Dear Maikel, THank you for your 5 star feedback. we look forward to welcoming you back soon!

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and attentive. Rooms were well appointed and the beds were comfortable.
Stayed 1 night in Dec 2023
Response from RDM on Jan 4, 2024
It is such a pleasure to read your comments and that you enjoyed our facilities and services. Your review was immediately shared with all of our team to thank them for their professionalism end dedication to our guests.

8/10 Good

Ahmed

Stayed 6 nights in Dec 2023
Response from RDM on Jan 13, 2024
Dear Ahmed, Thank you for your review. I am pleased that you had an overall satisfactory experience and look forward to welcoming you soon!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff
Stayed 4 nights in Dec 2023
Response from rdm on Dec 30, 2023
Dear Gary, I am pleased that our staff went above and beyond to make your stay a relaxing and enjoyable one and very much look forward to welcoming you back next time you visit Milano!

10/10 Excellent

Nazlee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there for 4 nights and enjoyed everything about this beautiful hotel. Walking distance to many beautiful places. I highly recommend!
Stayed 4 nights in Dec 2023
Response from RDM on Dec 30, 2023
Dear NazieeWe would like to thank you for choosing the Rosa Grand Milano- Starhotels Collezione. It is a real pleasure to read that you appreciated our property, staff and position. We could not agree more, our position is unrivaled. Close to all the main attractions in Milan. It is the perfect position for our guests to explore the city and enjoy some Shopping. We thank you once more for your time and hope to welcome you back to the Rosa Grand in the near future.

6/10 Okay

burak

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our bathroom sink wasn’t working. My sisters room the heater wasn’t working. Our room view was stairs which was really bad.
Response from RDM on Dec 30, 2023
Dear Burak, Thank you for your review. I am sorry that you experienced some issues during your stay with us but trust that when you raised them with our staff they were quickly resolved. I hope it will not detour your decision to choose us next time you visit Milano

10/10 Excellent

Nouf

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was amazing, definitely I go again. The only thing that bothered me when I asked for late check out as gold member they refuse unless I paid for each extra hour.
Stayed 6 nights in Dec 2023
Response from RDM on Dec 30, 2023
Dear Nouf, I am pleased that you enjoyed your stay wish us and we will have the opportunity to welcome you back next time you visit Milano. We always try and satisfy requests for late check outs but unfortunately, in this period we are almost fully booked which can sometime make it difficult to offer late check outs. Wishing you a very happy new year.

4/10 Poor

Elizabeth, Caguas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complaint that we have was the a/c that never works even we tell it in front desk. The water in the shower always is very cold o very very hot.
Stayed 2 nights in Dec 2023
Response from RDM on Dec 9, 2023
Dear ElizabethThank you for bringing your experience at the Rosa Grand to our attention. We work daily to train our staff to make every stay a memorable one. Unfortunately, on this occasion we were unable to maintain our high level of service.I have passed your feedback onto the maintenance department to further investigare the issue and hope you will give us a second chance next time you visit Milano

10/10 Excellent

Lee

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
T
Stayed 2 nights in Dec 2023
Response from RDM on Dec 9, 2023
Dear Lee, Thank you for staying at the Rosa Grand and for spending the time to write this review. We are happy that you had a pleasant experience with us.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 2 nights in Nov 2023
Response from RDM on Dec 9, 2023
Dear Michelle, We would like to thank you for choosing the Rosa Grand Milano- Starhotels Collezione. It is a real pleasure to read that you appreciated our property, staff and position. We could not agree more, our position is unrivaled. Close to all the main attractions in Milan. It is the perfect position for our guests to explore the city and enjoy some Shopping. We thank you once more for your time and hope to welcome you back to the Rosa Grand in the near future.

10/10 Excellent

Saimir, Tirana

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel and the experience was wonderful; Ten out of Ten. The hotel is wonderful with a perfect location, next to the cathedral, comfort room and well sized. The staff was very nice and helpful with everything.
Stayed 1 night in Nov 2023
Response from RDM on Dec 3, 2023
Dear Samir,It is a real pleasure to read that you appreciated our property, staff and position. We could not agree more, our position is unrivaled. Close to all the main attractions in Milan. It is the perfect position for our guests to explore the city and enjoy some Shopping. We thank you once more for your time and hope to welcome you back to the Rosa Grand in the near future.

2/10 Terrible

sangita

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from RDM on Dec 3, 2023
MAIL Thank you for bringing your experience at the Rosa Grand to our attention. We work daily to train our staff to make every stay a memorable one. Unfortunately, on this occasion we were unable to mantain our high level of service.

10/10 Excellent

Amina

Stayed 2 nights in Nov 2023
Response from RDM on Dec 17, 2023
Grazie Amina per la sua recensione 5 stelle. Buone feste!

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this hotel 3 times, it’s conveniently located for all the shopping you want to do. Restaurants are easily accessible, the staff is always friendly and the breakfast is fantastic. 10/10 would recommend
Stayed 1 night in Nov 2023
Response from RDM on Nov 24, 2023
Dear Miriam, We work hard every day to achieve a high level of service towards our guests and your comments were very gratifying, which in turn, motivates us to continue is this direction. We look forward to welcoming you back and I thank you for your continued support.

10/10 Excellent

ANA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ines
Fantastic location
Stayed 1 night in Nov 2023
Response from RDM on Nov 24, 2023
Dear Ines,THank you for taking the rime to share your feedback, I am pleased that you enjoyed our unbeatable location and look forward to welcoming you back. The Management

10/10 Excellent

Poppy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible hotel. I’ve stayed twice now and will always stay here from now on, I didn’t even have to use the Metro or Taxis due to everything being so close to this hotel
Stayed 2 nights in Nov 2023
Response from RDM on Nov 14, 2023
Dear Poppy, We would like to thank you for choosing the Rosa Grand Milano- Starhotels Collezione. It is a real pleasure to read that you appreciated our property, staff and position. We could not agree more, our position is unrivaled. Close to all the main attractions in Milan. It is the perfect position for our guests to explore the city and enjoy some Shopping. We thank you once more for your time and hope to welcome you back to the Rosa Grand in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
It was a good stay. Warmth of the staff was good. Just the breakfast had less option for vegetarians.
Stayed 1 night in Nov 2023
Response from RDM on Nov 13, 2023
Thank you for your review. I was pleased that you had a pleasant stay and our staff went above and beyond to make your stay a memorable one. I am sorry that you didn't find enough vegetarian options on the buffet. We have over 118 items, I have however passed on your feedback to our F&B department for review. We look forward to welcoming you back next time you visit Milano!

10/10 Excellent

John

Location
Stayed 3 nights in Oct 2023
Response from RDM on Oct 29, 2023
Dear John, Thank you for staying at the Rosa Grand and for spending the time to write this review. We are happy that you had a pleasant experience with us. We work hard every day to offer a high quality service and hope to welcome you back

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfort, felt safe, and in walking distance to the city center. Highly recommended.
Stayed 1 night in Oct 2023
Response from RDM on Oct 29, 2023
Dear Loris, It is such a pleasure to read your comments and that you enjoyed our facilities and services. Your review was immediately shared with all of our team to thank them for their professionalism end dedication to our guests. The Management

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from RDM on Oct 28, 2023
Thank you for taking the time to share your experience with us. I am pleased you had a pleasant experience and look forward to welcoming you back soon! The Management

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Oct 2023
Response from RDM on Oct 28, 2023
Thank you once again Nina!

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Oct 2023
Response from RDM on Oct 28, 2023
Dear Nina, Thank you for taking the time to share your experience with us! I am pleased you appreciated our unbeatable location and we look forward to welcoming you back!

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to attractions Spacious room
Stayed 1 night in Oct 2023
Response from RDM on Oct 15, 2023
We would like to thank you for choosing the Rosa Grand Milano- Starhotels Collezione. It is a real pleasure to read that you appreciated our property and rooms.We could not agree more, our position is unrivaled. Close to all the main attractions in Milan. It is the perfect position for our guests to explore the city and enjoy some Shopping. We thank you once more for your time and hope to welcome you back to the Rosa Grand in the near future.

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was too noisy. We could hear d’où ds from the street and loud noises coming from the corridors. Better insulation is needed.
Stayed 1 night in Oct 2023
Response from RDM on Oct 15, 2023
Dear Mary, Thank you for your review. I am sorry you were disturbed by noises from outside the hotel. Unfortunately, it is an issue out of our hands, nevertheless I have noted your preference for a quiet room next time you visit Milano

6/10 Okay

Carolyn

Traveled with group
Disliked: Cleanliness, staff & service
It took three hours to get our bags to our room after we checked in. I had to go down and insist on looking for it myself. The shower had an overflow problem. Not happy at all.
Stayed 2 nights in Oct 2023
Response from RDM on Oct 15, 2023
Dear Carolyn,Thank you for taking the time to share your feedback relating to your recent stay with us. Please accept my most sincere apologies for the delay in the delivery of your bags to the room and for the shower issue. I will investigate with the team as to where we fell short but I assure you that it is not our usual standard. I invite you to contact us directly should you wish to further discuss the issues encountered.

4/10 Poor

Kailyn

Business traveler
Liked: Room comfort
Disliked: Staff & service
Shower drain problem
Shower was not drain water so water come to bathroom all over late night there is no technician i have wait until morning
Stayed 2 nights in Oct 2023
Response from RDM on Oct 15, 2023
Dear Kailyn, Thank you for sharing your feedback with us. I am sorry we were unable to offer an immediate solution to the issue you encountered and I brought the message to the attention of the relevant departments. I hope we will have the opportunity to welcome you back in the near future

6/10 Okay

Rebecca

Em
Stayed 2 nights in Sep 2023
Response from RDM on Oct 15, 2023
Dear Rebecca, Thank you for your review. I am sorry that your stay was not in line with your expectations. I invite you to reach out so we can further look into any issues you may have encountered