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Reviews of Hotel The Best

2 out of 5
Hotel The Best
Via Benedetto Marcello, 83, Milan, MI

Reviews

7.4

Good

Rating 10 - Excellent. 65 out of 379 reviews" "
Rating 8 - Good. 175 out of 379 reviews" "
Rating 6 - Okay. 93 out of 379 reviews" "
Rating 4 - Poor. 28 out of 379 reviews" "
Rating 2 - Terrible. 18 out of 379 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Nick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 1 night in Oct 2022

8/10 Good

Isidro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was my convenient place to stay close to the train station, because it’s only a 5 minutes walk. The staff was excellent and very polite. The breakfast is good and the room was clean. The air conditioning wasn’t great. But for the price and location, it’s a good place to consider.
Stayed 2 nights in Sep 2022

8/10 Good

Brad

Stayed 1 night in Nov 2021

8/10 Good

PHILLIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice stay. Near train station. Breakfast was good and filling. Room was fine. Friendly and helpful staff as well. Very conveniently located.
Stayed 1 night in Sep 2021

8/10 Good

Pichai

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your choice
Breakfast is good for the two stars hotel.
Stayed 4 nights in Jan 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Low level of cleanliness. Mirror on wall above bed was full of handprints. Bedspreads were disgusting--full of stains. Very old and used furniture inside. Breakfast just the bare minimum. Completely disappointed and would never stay here again. Only positive was proximity to main train station. But even that did not make up for the abominable lack of cleanliness. Obviously for the price you should not expect luxury, but a basic level of cleanliness is not too much to expect.
Stayed 1 night in Jan 2020

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019

8/10 Good

sami shmuel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Sor Eng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The place is basic but very clean. Convenient location. Host is friendly
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Great place to stay in Milan
Great service and massive room with double bed although I booked a single!
Stayed 3 nights in Oct 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Deana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

RafaelC

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had s beautiful garden and very good breakfast where you can choose any coffee and the staff lady would fix it for you!!!The only downside is the bathroom that was very small but w/a real shower head rather than a douche handle attached as it is so common in Europe.
Stayed 3 nights in Sep 2019

10/10 Excellent

Julia

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fabulous 2 star hotel, great location, clean and tidy rooms, friendly staff, tasty breakfast and beautiful secluded garden.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Danny Muir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Nice, clean, friendly and very helpful staff. Very convenient to central train station. Would not hesitate to book a reservation there again
Stayed 1 night in Sep 2019

10/10 Excellent

Maria Ornelas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was nice! The back garden makes it worth the stay. Breakfast was good, and even though it’s simple, it’s very clean and comfy.
Stayed 1 night in Aug 2019

8/10 Good

Jenny, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel to Milan Centrale station is around 10 mins walk at least.. but the walking distance wasn’t felt too safe for me.. however, the hotel staffs are super friendly, and the room are not bad, you get what you need for this price. And the breakfast is awesome too.
Stayed 1 night in Aug 2019

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad stay in Milano
I have a bad impression on the hotel and its service, bad welcoming and bad breakfast, bad service, And thecarea not clean, i think its not agood choice to stay in
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near the train station. Great breakfast included.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Temprature in milan was 35 degrees and the air conditioning wasn’t working, asked them why?? The answer was because yesterday was cold and tomorrow will be moderate so we wont turn the ac on!! The most non sense excuse !!
Stayed 1 night in Jun 2019

6/10 Okay

Jon

Liked: Cleanliness, staff & service
Place to stay with great coffee for breakfast
It was a place to stay. Enough said. However, the breakfast was nice!
Stayed 1 night in Jun 2019

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel title should be done under trade name.
Hotel room was so small built for a twelve year old. The shower delivered very hot water then immediately stone cold. Booked two days then second day had only one towel each left. Breakfast was a poultry few pastries and that was it. Found dried blood on pillow and sheets. Not a very nice place to stay. Avoid unless you are desperate.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, not far from the ciity was walking distance. The lady at the front counter was veery helpful and so nice. Breakfast was delicious and a nice bonus to have it supplied. The only thing, for me personally, was that I found the room hot during the night (and I didn't have the heater on) not a big deal at all. Considering the location and breakfast supplied it was a bargain and woukd recommend this to anyone
Stayed 2 nights in Apr 2019

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 days in Milan, Italy
It's a basic Hotel. A few stains in shower, a small bad odor in bathroom. Beds are basic, a little on the uncomfortable side. Triple room somewhat small. Breakfast was excellent, staff very courteous, garden is beautiful for a coffee and cigarette 😀. Very close to Central Station, and about 20-30 minutes walk to Duomo. Many restaurants in the area. Surroundings are not nice, graffiti everywhere, but apparently that's "normal" in Milan, as is in Rome. Not the Hotel's fault, granted, but had to mention it. All in all, I would go back to this Hotel, it is a very good value.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

I booked a couple of weeks in advance. When I arrived (about 2pm) I was told there was a problem with my reservation - which they blamed on Expedia - but that I shouldn't worry as they guaranteed they would find something for me. I was told to come back about 7pm. I came back about 5pm and was again told they were working on it and that I neded to come back later. When I suggested forgetting about it and that it would be easier for me just to book myself into a hotel near the airport, from where I was leaving from next morning, the guaranteed room immediately became available in the sister hotel next door! (Hotel The Best did allow me to leave my luggage, use their wifi, and bathroom during this afternoon) As for the room next door it was decent enough and I got a good night's sleep. Unfortunately, my one half day in Milan was kind of ruined by the supposed mix-up.
Stayed 1 night in Feb 2019

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Hotel is OK, but for its class (2 stars) it is too expensive. Wifi needs to be a little more stable.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location , staff delightful , very quaint hotel , good value for money
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very conveniently located close to central station. Room was small, but adequate for a night's sleep. Staff were friendly, and front desk is open all day.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2018

8/10 Good

Janyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient Location
Conveniently placed for the Station and for the Metro to Duomo etc. Room adequate for stay. Good breakfast provided.
Stayed 1 night in Sep 2018

8/10 Good

David, near Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lydia is the receptionist/hostess. Very friendly and helpful. Acts like she really enjoys her job. Very helpful with computer and inexpensive way to see Milan highlights in a day. Hotel has an amazing terrace/patio that you can take your breakfast out to. If you order a pizza from Lydia you can enjoy it on the patio. Located a few blocks from North Train station.
Stayed 2 nights in Sep 2018

6/10 Okay

Chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms and friendly staff. breakfast was quite good but basic. Rooms are a little bit small but comfortable for two/one person.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Handy location for my business trip, close to the central station, although not the smartest of areas.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Weekend in Milan
Great location, friendly staff.
Stayed 4 nights in Aug 2018

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet area but very close to Central Station
Stayed 4 nights in Jul 2018

2/10 Terrible

Irene

Liked: Cleanliness
Disliked: Staff & service
Hotel without hospitality.
Realised booking was made under double room rate for single occupancy. Although front office could not refund repaid booking we tried negotiating the 2 rooms price difference for a late checkout in just 1 room but they won't oblige. Very calculative snd rigid, not just in the amount but also to the check out time. Sliding door entrance to small shower cubicle a tight squeeze for an average size adult.
Stayed 1 night in Jul 2018
Response from Riccardo on Jul 29, 2018
Dear guest allover the world if you book 3 double rooms for a total of 3 guests to stay more comfortable you can not expect to have extra services for free. However you know very well that we gave you the opportunity to keep one of the 3 rooms after the check out time for free.

8/10 Good

Roy

Liked: Cleanliness, staff & service, room comfort
We liked the fact that it had a garden and we were able to sit out and have a drink at the end of the evening.
Stayed 3 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and close to the main train station and metro.
Stayed 1 night in May 2018

10/10 Excellent

LEGO, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is best
The hotel is suprisingly located within a comunoty complete with nice restaurants and 1 day market (street market).
Stayed 5 nights in May 2018

6/10 Okay

Mui Huey

The room is quite clean and comfortable. Not very far from the train station, took about 15mins, as pavement are ok, not those uneven pavement where it's very difficult to push our luggage.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is within walking distance of Milano Céntrale train station, however we had a hard time getting to the hotel from the airport taking bus and metro until decided to take a taxi. The staff is VERY friendly and help us with our kid that got sick at midnight. Our only complain was that our room was just behind the front desk and we had to hear all the phone conversations of the front desk staff. Breakfast was ok.
Stayed 2 nights in Mar 2018

4/10 Poor

James, US

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Decent location but sub par service
Rude, crazy, male staff member (brown hair and glasses).
Stayed 2 nights in Feb 2018

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
All staff polite and helpful as well as speaking good English. Location 10 minutes walk from stazione centrale which is useful if you intend to take train anywhere else. Local area a bit grubby but didn’t feel scary. Room was simple and clean, bed was hard, clean towels every day. Breakfast was included, nice cappuccino, pastries, fruit. Fruit juice was watery. Scrambled eggs didn’t taste like real eggs, chopped up frankfurter bland but don’t usually get breakfast this varied in 2 star hotel. Overall decent value for money, I would consider staying here again.
Stayed 5 nights in Oct 2017