Ratings based on 421 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

westin palace was superb .

Posted May 4, 2015
Pros: everthingkeep up the good work
Location: world expo and the last supper
Riccardo and his staff made our stay even more enjoyable
4 out of 5
Recommended
for Families
by A verified travelerfrom Diemen

Prima hotel, en een goed ontbijt. Zeer behulpzaam

Posted Apr 13, 2015
Pros: Heerlijke kamers, wel een beetje te barok ingericht naar onze smaak. Maar prima badkamer, heerlijk rustig. Personeel super.
Cons: Het zou wel handig zijn als er bijbesteld stond, dat het exclucief ontbijt is. Nu moesten we 40 euro bijbetalen.
Location: Iets te ver om te lopen naar het centrum. Weinig activiteiten in de omgeving van het hotel. Wel rijden er trams en metro's naar de stad.
Wij hebben het hotel als een prettig onderkomen ervaren. Zeer behulpzaam personeel. Goed ontbijt en een fijne ambiance. Dichtbij de tramhaltes en metro. Naar het centrum lopen was wel 20 minuten, maar wel de moeite waard. Neem wel goede wandelschoenen mee. Nm te Diemen
2 out of 5
by A verified traveler

Posted Apr 10, 2015
Terrible stay, incompetent staff--slow, rude and unintelligent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Kein Wunsch blieb offen

Posted Apr 7, 2015
Wir waren nur auf der Durchreise. Aber wir wären gerne noch geblieben. Das Hotel war richtig schön. Von außen waren wir skeptisch, aber bereits beim reingehen waren wir begeistert. Das Zimmer war perfekt. Das Frühstück hat keine Wünsche offen gelassen und das Personal war sehr professionell.
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Apr 2, 2015
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Manchester

Excellent

Posted Mar 16, 2015
The service at the Westin Palace was second to none. We had a 3 night stay (the 3rd unplanned due to illness) and its clearly evident what sets this hotel as a 5 star. 24hr access gym, fab bar, delicious and varied menu (room service breakfast delicious). The upgrade on arrival and fabulous fruit bowl as a nod for my birthday was also a great treat. We were there to watch Noel Gallagher in concert who also coincidentally was staying at the hotel. Good taste our kid.....
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2015
Excellent staff. Convenient location. Great price. I highly recommend it.
Comment from Hotel Management
Mar 18, 2015 by Guest Experience Team - The Westin Palace Milan, Hotel Management
Dear Guest, Thank you for sharing these comments, we are delighted to know you enjoyed your stay and felt well looked after. We hope to welcome you back should your travels bring you again to Milan. Stay well!
4 out of 5
by A verified traveler

Posted Mar 12, 2015
Incredible that wifi is not free Alucinante que el wifi no sea gratis
Comment from Hotel Management
Mar 18, 2015 by Guest Experience Team - The Westin Palace Milan, Hotel Management
Dear Guest, Wifi is offered for free in public areas of the hotel and is included in-room for all reservations booked through Starwood digital channels. Regretfully a charge applies otherwise. We hope that aside from this hotel services and facilities were to your expectations. Be well!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tokyo

便利な場所にありますが、勝手にチャージされるホテルです

Posted Feb 23, 2015
Pros: 場所が地下鉄の近くで便利。
Cons: 不正請求されること。 風呂や下水関係のメンテナンスが悪い。 朝食が高すぎる。
Location: ホテル玄関を出て左側に歩いて3分のところにある立ち食いの朝食はいいです。4ユーロでカフェラテ+クロワッサン各種お好み2個が最高に美味しいです。ウィンドウ越しに外を歩くファッショナブルなミラノの人たちを眺めるのはいいです。
チェックインして長旅の疲れを癒そうと風呂にお湯をはっていたらフロントから電話が。下の階に水が漏っているのですぐにバスタブのお湯を抜いて欲しいと言われた。これでまずはガツンとやられ、第一印象は良くなかった。5つ星にしてはなんなの?という感じ。結局すぐに修理して事なきを得たのだが、翌朝まではシャワーも浴びれなかった。せっかく日本からお茶を持ってきたのに、部屋でお湯を沸かすことができず不便だった。ジムに毎日行ったが、器具の設備はまあまあ。狭い場所にいろいろと置いてあるので、窮屈な感じ有り。早朝の一番混む時間帯は他の人が終わるまで待っていなければならない。朝食が毎日同じメニューなのに40ユーロとは高すぎ。前日に予約すると半額の20ユーロになる。それなら最初から20ユーロにして欲しい。朝ご飯は歩いて3分の立ち食いレストランでで済ませるのがお勧めです。コンシュエージュの対応はなかなかいい。最悪だったのはチェックアウトの時。フロントの係の女性は酷かった。勝手に部屋の冷蔵庫の飲み物を飲んだことにされて請求されたし、朝食も予約していないのに勝手にチャージされていたりとメチャクチャ。笑ってしまうのは、文句を言ったら全て撤回してくれたこと。それってなんなの?文句言わなければ勝手にチャージとられちゃうわけ?このホテルはお金払う前に必ず請求書の内容を細かくチェックしないと危ないです。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Great Hotel close to all the important things

Posted Feb 9, 2015
Pros: Location and staff
Cons: The TV's are so old !
Location: I went on Business but stores and good restaurants are very near the Hotel
The service is very good an friendly , Concierge amazing service Gian Luka
Comment from Hotel Management
Mar 12, 2015 by Westin Palace Milan Guest Experience Team, Hotel Management
Dear Mr. Pickey, Thank you for sharing this feedback. We are delighted to know you had a nice stay and found the hotel convenient and the staff welcoming. Your comment on the TVs has been noted and we are sorry to know you felt they were not state of the art. We hope to welcome you back, be well until then! Guest Experience Team The Westin Palace Milan