Ratings based on 3 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
3.7 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
Recommendedby Justin from USA
Great Room, Confusing Check-InPosted Dec 10, 2013 on Hotels.com
The room was nice, clean, and had plenty of unique art for a fun experience. It was in a great location near the Duomo, fashion shops, and La Scala. However, when we arrived, there was nobody there to greet us. It was cold, raining, and we could not even get in the building. Finally, someone let us in and we waited in a dark hallway for nearly an hour without anyone coming in the building. I went upstairs to an office and spoke to a woman. She said this happened all the time and called the company to come help get us checked in. The office for check in is located 5 minutes walk from the townhouses. Neither their website nor hotels.com made any mention of this. It was a pain during checkout to lug our bags to another location just to pay the city tax. We asked for a wakeup call and never received it. While the accommodations were nice and in a great location, the hassle of checking in and out, coupled with the poor service is enough for us to not recommend this hotel to anyone staying in Milan.
for Everyoneby A verified traveler
Posted Nov 11, 2013
for Everyoneby stosun from t
nice choicePosted Oct 3, 2013
not ecomic but best place to stay. Very large room, free amenities, perfect location