Front of property

Reviews of UNAHOTELS Scandinavia Milano

4 out of 5
UNAHOTELS Scandinavia Milano
Via Fauche 15, Milan, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 381 out of 881 reviews" "
Rating 8 - Good. 377 out of 881 reviews" "
Rating 6 - Okay. 96 out of 881 reviews" "
Rating 4 - Poor. 17 out of 881 reviews" "
Rating 2 - Terrible. 10 out of 881 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Simone

Traveled with family
The staff was nice. Room smell like cigarrete smoke and had stains on floor and curtains. No coffee in the room. Location was not the most convenient for the places we visited.
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Dear Simone,we would like to thank you very much for sharing your experience with us. We are really happy to read that you particularly appreciated our friendly staff and we take this opportunity to apologize for the inconvenience reported. What happened is an isolated case, non-compliant with our standard, but which urges us even more to strengthen monitoring and controlling our services.However we thank you for your comment because it will give us the opportunity to continue to improve our services. We always work with passion drawing inspiration from our guests reviews. We do hope your travels will bring you again to Milan we will be glad to welcoming again.Warmest regardsSalvatore SciaccaHotel ManagerUnahotels Scandinavia Milano

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a business trip
Friendly helpful staff. Clean, quiet rooms. Excellent breakfast.
Stayed 3 nights in Nov 2023
Response from Manager on Dec 16, 2023
Dear Edward,we are grateful to you for choosing to spend your recent stay in Milan at Unahotels Scandinavia and for the time spent in sharing such lovely feelings about. We are glad to know how much you enjoyed your experience with us, appreciating the cleanliness of our hotel, our comfortable rooms, our delicious breakfast and our excellent service. We look forward to welcoming you back soon into Unahotels world to continue your amazing experience with us.Kind regardsSalvatore SciaccaManagerUnahotels Scandinavia Milano

10/10 Excellent

Liam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, close to a main metro line. Fantastic and helpful staff,
Stayed 2 nights in Oct 2023
Response from Manager on Dec 16, 2023
Dear Liam,thank you for sharing this great review following to your experience here at Unahotels Scandinavia Milano. We are glad to learn that you enjoyed our hotel, its location and that you felt welcomed and well taken care of by our team: we are committed to deliver the most refined levels of hospitality and our guests' recognition motivates us to do our best every day. We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the Unahotels world.Warmest regardsSalvatore SciaccaManagerUnahotels Scandinavia Milano

10/10 Excellent

Tuyet

Stayed 2 nights in Oct 2023
Response from Manager on Dec 16, 2023
Dear Tuyet,we would like to thank you very much for your excellent rating of our hotel and we truly hope to welcome back soon and again here in our property.Kindest regardsSalvatore SciaccaManagerUnahotels Scandinavia Milano

10/10 Excellent

Georgina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
The front desk are amazing, they helped us a lot, I'm a disabled customer and they treated me very well specially Alessia anshe went above and beyond to help me Nicola was also very very helpful, we had a few special situations due to external issues and they were a tremendous help. The hotel is good and clean, the breakfast is good as well, but what made it special for was the customer service.
Stayed 2 nights in Sep 2023
Response from Manager on Dec 16, 2023
Dear Georgina,Thank you so much for the time spent in reporting your feedback about your pleasant stay here at our Unahotels Scandinavia Milano.We are glad to know that you really appreciated our clean hotel and our delicious breakfast.We wish to express as well our gratitude for the kind words addressed to the service, as a result of the passion and the attentive care of all our staff.We look forward to welcoming you back soon here in our property for another amazing experience in MilanWarmest regardsSalvatore SciaccaManagerUnahotels Scandinavia Milano

6/10 Okay

CORRADO, Miami Beach

Liked: Staff & service
Ok
Stayed 1 night in Oct 2023
Response from Manager on Dec 16, 2023
Gentilissimo Corrado,siamo molto grati di apprendere che il suo soggiorno all'Unahotels Scandinavia Milano sia stato di suo gradimento e speriamo averla ancora e presto nostro gradito ospite.CordialmenteSalvatore SciaccaDirettoreUnahotels Scandinavia Milano

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Reception
Great help from the desk at check in - Camilla???? Really great help for weary old travelers. Very nice, clean hotel with lovely styling.
Stayed 1 night in Oct 2023
Response from Manager on Dec 16, 2023
Dear Sandra, thank you so much for choosing Unahotels Scandinavia Milano and for enjoying your experience with us that much: it is extremely motivating when we understand that the attention given to details paid off big time.Thank you for particularly highlighting our great staff, daily working with passion for service to create such unforgettable experiences!On behalf of the entire team, our warmest gratitude to you, for being the perfect ambassador of our service culture.We are already expecting you to come back soon to Unahotels worldWarmest regardsSalvatore SciaccaManagerUnahotels Scandinavia Milano

6/10 Okay

John

Liked: Cleanliness, staff & service
Basic hotel for basic needs. My need was basic (overnight stay for an early morning exit) and that need was met. Free bottle of water in room was appreciated.
Stayed 1 night in Sep 2023
Response from Manager on Dec 16, 2023
Dear John,we are grateful to you for choosing our Unahotels Scandinavia for your stay in Milan and for the time spent in sharing your nice review with us. We look forward to welcoming you back in the next future again.In the meantime, please accept ourKind regardsSalvatore SciaccaManagerUnahotels Scandinavia Milano

6/10 Okay

mohammad

Stayed 2 nights in Sep 2023
Response from Manager on Dec 16, 2023
Dear mohammad,thank you for your nice rating of our hotel.We truly hope to welcome you back soon and again.Kindest regardsSalvatore SciaccaManagerUnahotels Scandinavia Milano

10/10 Excellent

Gabriella

Stayed 8 nights in Sep 2023
Response from Manager on Dec 16, 2023
Gentilissima Gabriella,ci permetta di ringraziarla per aver espresso un eccellente giudizio sull'Unahotels Scandinavia Milano.Ci auguriamo torni prestissimo a trovarci e con l'occasione porgiamo distinti salutiSalvatore SciaccaDirettoreUnahotels Scandinavia Milano

8/10 Good

Tu

Stayed 2 nights in Aug 2023
Response from Manager on Dec 16, 2023
Dear Guest, we are really happy to receive your lovely rating about your experience here in our Unahotels Scandinavia Milano.We do hope to welcome you back soon during your next visit of Milan.Warmest regardsSalvatore SciaccaManagerUnahotels Scandinavia Milano

8/10 Good

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was further away and had little surrounding especially at night. Overall very comfortable, very clean and attentive staff. Good breakfast options too.
Stayed 2 nights in Aug 2023
Response from Manager on Dec 16, 2023
Dear Peggy, thank you for sharing your lovely experience with us.We are happy and grateful to know that you enjoyed our hotel and that you felt welcomed and well taken care of by our team! Your valuable comment is a source of great pride, since our priority is to make the guests’ stays a memorable experience.Once again thank you and looking forward to welcome you again here in our hotel.Kindest regardsSalvatore SciaccaManagerUnahotels Scandinavia Milano

10/10 Excellent

Xunlin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Dec 16, 2023
Dear Xunlin,we are really happy to learn that you had a wonderful stay with us and we would like to thank you very much for your excellent rating of our hotel.We look forward to welcome you back soon during your next stay in Milan.Kindest regardsSalvatore SciaccaManagerUnahotels Scandinavia Milano

10/10 Excellent

Jazini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Very comfortable. Staff were very helpful and supportive.
Stayed 5 nights in Aug 2023
Response from Manager on Dec 16, 2023
Dear Jazini,first of all, let us thank you for choosing the Unahotels Scandinavia for your stay. We are very pleased to know that you have appreciated and enjoyed your overall experience with us. please accept our special thanks for such positive comments regarding our staff.We do look forward to receiving you back here in our hotel and be at your service for another lovely experience. Best Regards,Salvatore SciaccaManagerUnahotels Scandinavia Milano

10/10 Excellent

Allan

Stayed 1 night in Jul 2023
Response from Manager on Dec 21, 2023
Dear Allan,we are grateful to learn that you had a wonderful stay here in our hotel.Looking forward to welcome you abck soon and again,Warmest regardsSalvatore SciaccaManagerUnahotels Scandinavia Milano

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Manager on Dec 21, 2023
Dear Kevin,we are really pleased to learn that you had a wonderful stay with us and we would like to thank you for your excellent rating of our hotel.We look forward to welcome you back soon and again.Warmest regardsSalvatore SciaccaManagerUnahotels Scandinavia Milano

10/10 Excellent

LUIS

Traveled with family
Liked: Staff & service
Nice place but looks like is getting old. Very convenient location. Right across there is a nice supermarket and restaurants at walking distance. Staff friendly and helpful. Amazing breakfast buffet great dinning facility with a nice garden where you can eat as well. Would definitely comeback
Stayed 2 nights in Jun 2023
Response from Manager on Dec 21, 2023
Dear Luis,we really wish to express our gratitude for sharing such lovely feelings about your experience at Unahotels Scandinavia.Your valuable comment is a source of great pride, since our priority is to make the guests’ stays a memorable experience.We are already expecting you back in the nearest future, to let you continue this charming experience in the Unahotels world.Warmest regardsSalvatore SciaccaManagerUnahotels Scandinavia Milano

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, close to metro station, convenient & secure parking, decent beeakfast with many options, wonderful market on Tues and Sat.
Stayed 2 nights in Jun 2023
Response from Manager on Dec 21, 2023
Dear David, thank you so much for choosing Unahotels Scandinavia and for enjoying your experience with us: it is extremely motivating when we understand that the attention given to details paid off big time.Thank you for particularly highlighting our great staff, daily working with passion for service to create such unforgettable experiences!On behalf of the entire team, our warmest gratitude to you, for being the perfect ambassador of our service culture.We are already expecting you to come back soon to Unahotels worldWarmest regardsSalvatore SciaccaManagerUnahotels Scandinavia Milano

10/10 Excellent

Vladimir

Stayed 1 night in May 2023
Response from Manager on Dec 21, 2023
Dear Vladimir,we are delighted to learn that you had a lovely stay with us and we thank you very much for your brilliant rating of our Unahotels Scandinavia Milano.We truly hope to welcome you back again here in our property.Warmest regardsSalvatore SciaccaManagerUnahotels Scandinavia Milano

10/10 Excellent

Danny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and tidy. Very good front desk service and house keeping. Very good breakfast, fresh and lot of choice, and excellent service.
Stayed 3 nights in May 2023
Response from Manager on Dec 21, 2023
Dear Danny, we are grateful to you for choosing to spend your stay in Milan at Unahotels Scandinavia and for the time spent in sharing such lovely feelings about. We are glad to know how much you enjoyed your experience with us, appreciating location, facilities and excellent service. We look forward to welcoming you back soon into Unahotels world to continue your amazing experience.Kind regardsSalvatore SciaccaManagerUnahotels Scandinavia Milano

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 5 day trip to Milan. Modern hotel about 2 miles from Central Station and Douma. Nearby Metro station makes access to city centre easy. Excellent breakfasts, staff very friendly. Plenty of bars and restaurants within 5 or ten walk from hotel. Street market outside hotel on Saturdays.
Stayed 5 nights in Mar 2023
Response from Manager on Dec 26, 2023
Dear Guest, thank you so much for your last visit and for choosing Unahotels Scandinavia Milano and for enjoying your experience that much: it is extremely motivating when we understand that the attention given to details paid off big time.Thank you for particularly highlighting our great staff, daily working with passion for service to create such unforgettable experiences!On behalf of the entire team, our warmest gratitude to you, for being the perfect ambassador of our service culture.We are already expecting yo.u to come back soon to Unahotels world.Warmest regardsSalvatore SciaccaHotel ManagerUnahotels Scandinavia Milano

8/10 Good

Jeffrey

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and clean hotel. A real nice surprise was on the street out front one morning was an open market.
Stayed 2 nights in Mar 2023
Response from Manager on Dec 26, 2023
Dear Jeffrey,we really wish to express our gratitude for sharing such lovely feelings about your experience at Unahotels Scandinavia Milano.Your valuable comment is a source of great pride, since our priority is to make the guests’ stays a memorable experience.We are already expecting you back in the nearest future, here with us.Warmest regardsSalvatore SciaccaHotel ManagerUnahotels Scandinavia Milano

6/10 Okay

Mukesh

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Need to have some stuff who are guest friendly... And bathrooms toiletries shd be changed daily without reminders
Stayed 1 night in Feb 2023
Response from Manager on Mar 14, 2023
Dear Guest,Thank you for sharing your opinions about your recent stay at Unahotels Scandinavia Milano. We highly value our guests’ comments in order to constantly improve the level of service we strive to offer.We wish to express our personal regret for your overall feelings. We're sorry to read that your stay didn't meet all of your expectations. But we would like to thank you for your comment because it has given us the opportunity to continue to improve our services. We always work with passion drawing inspiration from our guests review. We hope your travels will bring you again to Milan we will be glad to welcoming again and guarantee a perfect stay.Warmest regardsSalvatore SciaccaManagerUnahotels Scandinavia Milano

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think titanic ball room
Beautiful old fashioned hotel. Close to transport and trams and a few blocks from some nice restaurants. Staff were great and helpful with a map of the city and let us check in early
Stayed 1 night in Dec 2022
Response from Manager on Mar 16, 2023
Dear Guest,Firstly I would like to thank you for your recent stay at the Unahotels Scandinavia Milano.The team and I read your review with a great pleasure, we are all happy that you fully enjoyed your stay with us.We look forward to welcoming you back soon to the city.Warmest Regards Salvatore SciaccaManagerUnahotels Scandinavia Milano

10/10 Excellent

Joe

Stayed 1 night in Jan 2023
Response from Manager on Mar 16, 2023
Dear Joe,allow us to thank you very much for your lovely rating referred to your experience here in our Unahotels Scandinavia Milano.We are really happy to learn that you had a very nice stay and we truly hope to welcome you back soon and again.Warmest regardsSalvatore SciaccaManagerUnahotels Scandinavia Milano

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for what we needed to do. Close to transit.
Response from Manager on Mar 16, 2023
Dear Julia,thank you very much for choosing Unahotels Scandinavia Milano during your stay in Milan and for your excellent rating about your experience with us.We do hope to welcome you back soon and again.Kindest regardsSalvatore SciaccaManagerUnahotels Scandinavia Milano

2/10 Terrible

Caglar

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking! Terrible! Never stay ever again!!!!
I have been travelling in the last 20 years and I can say it was the worst of the worst of the worst stay I have ever experienced. We were put in a room where the AC was not working, it was absolutely freezing and we called the reception and they said nothing they can do, the hotel is full so they can move us the day later. We were frozen, I got cold in the first day and absolutely ruined my 4 days holiday. Also, I have asked a “plastic glass” to my room to drink water, they asked me to pay 10 euros for the plastic glass. I will never ever stay in this hotel chain ever again. I have paid a lot of money for an absolutely disaster stay.
Stayed 4 nights in Nov 2022

10/10 Excellent

Julie

Stayed 3 nights in Nov 2022
Response from Manager on Dec 26, 2023
Dear Julie,thank you very much for your lovely rating referred to your experience here in our hotel.We look forward to welcome you back soon and again,Warmest regardsSalvatore SciaccaHotel ManagerUnahotels Scandinavia Milano

6/10 Okay

Bhargav

Traveled with family
Disliked: Staff & service
Things get stolen. Reckless
My property got stolen in the hotel. Very bad response. They don’t care to investigate. I informed 30 minutes after check-out to hold the forgotten bag. They simply said they did not find it there. They asked me to go ahead with my preferred procedure.
Stayed 2 nights in Nov 2022

10/10 Excellent

Calin

Response from Manager on Dec 26, 2023
Dear Calin,allow us to thank you very much for your excellent rating of our Unahotels Scandinavia Milano.We truly hope to welcome you back soon and we take this opportunity to send our Sincerest regardsSalvatore SciaccaHotel ManagerUnahotels Scandinavia Milano

10/10 Excellent

Gilbert, Milford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022
Response from Manager on Dec 26, 2023
Dear Gilbert,we are delighted to read your wonderful rating of our hotel and we would like to thank you very much for sharing with us your experience.Looking forward to welcome you back soon and againWarmest regardsSalvatore SciaccaHotel ManagerUnahotels Scandinavia Milano

8/10 Good

Winnie

Traveled with family
Liked: Cleanliness, staff & service
We have a flashing problem, the staff responded quickly to assist us to switch the room. Hotel seems old, but the room is clean and walking to metro just 3-4 minutes. They also have a street market on every Tuesday and Saturday, that’s great.
Stayed 2 nights in Sep 2022

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

8/10 Good

Fay

Stayed 1 night in Sep 2022

10/10 Excellent

Gianmarco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Eduardo Jose

Stayed 6 nights in Aug 2022

8/10 Good

Deanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, beautiful hotel. Friendly staff. The only complaint I have is that there was renovation going on in the room above and there was hammering going on from 8-5. Brought it to the front desks’ attention but to no avail.
Stayed 2 nights in Aug 2022

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff, away from most Milan tourist attractions
Stayed 1 night in Aug 2022

10/10 Excellent

Karam Adel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff, the room was really nice, fresh and luxurious. They change sheets and put new toiletries every day. Some parts in the bathroom may need a check / change , but nothing serious. I really enjoyed my stay there , Highly recommended
Stayed 3 nights in Aug 2022

8/10 Good

Dhruv

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were super nice, hotel was near a great resteraunt, supermarket and station.
Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
We loved the service here. They held our luggage and allowed us to check in early. The front desk clerk, Dario, was absolutely wonderful and made our stay so much better! He was charming and funny, he gave us excellent recommendations for shopping and eating, and he clearly explained how to find and use the public transportation connections we needed. We will go back just for him! The hotel was clean and nice.
Stayed 1 night in Aug 2022

8/10 Good

Anita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and nice staff. Breakfast was good. Hotel Close to central with supermarket opposite.
Stayed 5 nights in Aug 2022

10/10 Excellent

Liang, Coquitlam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Stayed 1 night in Aug 2022

8/10 Good

GEVORG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

Noubar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad
Stayed 2 nights in Jul 2022

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody is very friendly. Great customer service. The buffet is exellent pkenty of food and great variety. The condition of the hotel is spectacular.
Stayed 1 night in Jul 2022

10/10 Excellent

Gilles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large and nice room, clean, safe area, very nice breakfast buffet. Easy to get there from bus or train station and relatively close to historic center. Neighborhood has a local feel. Big supermarket across the street. Street market on tuesdays.
Stayed 1 night in Jul 2022

10/10 Excellent

Sara, Azle

Stayed 1 night in Jul 2022

10/10 Excellent

CAROLINE ANTONETTE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience neat and clean hotel
Stayed 1 night in Jul 2022

10/10 Excellent

Rakan

Stayed 3 nights in Jul 2022