Ratings based on 335 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Dirty rooms

Posted Nov 1, 2014
Pros: The bed and pillows were comfortable and the hotel was quiet.
The 1st thing I noticed was that there were boot prints on the bathroom floor, making me wonder when the last time the floor had been washed. I laid towels over the floor so as not to walk on the bare floor. The floor of the bathtub was actually black and looked like crud, it was a little disgusting having to shower in it. The hot breakfast was dried out breakfast burritos and cold home fry potatoes.
Comment from Hotel Management
Nov 14, 2014 by Ashley, Hotel Management
We are sorry you were not satisfied with the condition of your room, including the bathroom floor and bathtub. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom State College, PA

Posted Oct 20, 2014
Pros: Friendly staff
Great location near Cooperstown, NY. Easy access to the National Baseball Hall of Fame
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Harrisburg, PA

Close to Cooperstown

Posted Oct 14, 2014
Pros: Convenient location
Cons: Refrigerator in the room was noisy
Location: Close to Farmers Museum and Fenimore House Art Museum in Cooperstown
Convenient and quiet off the highway. The room was comfortable. Breakfast was satisfactory.
2 out of 5
by A verified traveler

Nice hotel with perfect fall foliage weekend

Posted Oct 13, 2014
Toilet kept running. Sink drained very slowly. Shower had no pressure. Breakfast hot Buffett was lacking and cold. Hotel looked nice but the walls and ceiling were paper thin. Bad environment to try to sleep.
Comment from Hotel Management
Oct 30, 2014 by Ashley, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services especially your room issues and the breakfast buffet. We hope for another opportunity to exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel!

Posted Oct 4, 2014
Staff was great and the room was clean and comfortable. Breakfast could of had more to offer.
2 out of 5
by A verified travelerfrom Maywood NJ

Way over priced and the plumbing is awful

Posted Sep 29, 2014
My wife and I checked in. The room smelled like at one time It was a smoking room. Then we laid down after a long drive an then all of a sudden in sounded like a freight train going through the room. Turns out it's the plumbing. Wake up to take a shower the water barely trickles out of the shower head. I then look up to see mold. When I left I told Front desk everything but there was no manager on duty to help me
Comment from Hotel Management
Oct 6, 2014 by Ashley, Hotel Management
Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize for the noise caused by the plumbing. We are currently taking remedial steps to ensure the is corrected as soon as possible. Thank you for your time and we hope you get the chance to stay with us again, so we get the opportunity to exceed your expectations.
5 out of 5
Recommended
by Chrisfrom Livingston, NJ

Great experience!

Posted Sep 29, 2014 on Hotels.com
Great experience, Manager was very accomidating !
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Noblesville, IN

Rural hotel of New York

Posted Sep 29, 2014
Pros: Comfy bed
Cons: Bathroom!
Location: Close to Cooperstown, NY! Did the Baseball Hall of Fame and visited local shops as part of a larger trip!
Checking in went fine--breakfast meal was not nearly as good as many Country Inn & Suites I have used in the past-assigned a handicapped room and the bathroom was in need of updating--overall the experience was ok and would recommend your service to friends.
4 out of 5
Recommended
for Getaway With Friends
by Trudyfrom Minneapolis

Would stay here again

Posted Sep 27, 2014 on Hotels.com
Very nice and clean. Had a great breakfast! Short drive to Cooperstown.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lake Worth,FL

Posted Sep 23, 2014
Location: Excellent prime rib and salad bar at Pepper Mill Steak House 3 miles away
comfortable,clean,quiet,friendly and great breakfast