Exterior

Reviews of Holiday Inn Express & Suites Millington, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Millington, an IHG Hotel
5090 Cooper Creek Blvd, Millington, TN

Reviews

8.2

Very Good

Rating 10 - Excellent. 203 out of 434 reviews" "
Rating 8 - Good. 120 out of 434 reviews" "
Rating 6 - Okay. 65 out of 434 reviews" "
Rating 4 - Poor. 20 out of 434 reviews" "
Rating 2 - Terrible. 26 out of 434 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Markie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property was nice, close to shopping.
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice hotel to stay! What I didn’t like is there was more fruits to eat.
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Jose,We're glad to hear you enjoyed your stay with us! Your feedback about the fruit selection has been noted for future improvements. We appreciate your input and hope to welcome you back for an even better experience.

10/10 Excellent

Sara

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 2 nights in Mar 2024
Response from Manager on Apr 1, 2024
Hello Sara,We're pleased to hear you enjoyed the hotel's location! Should you have any further feedback or if there is anything we can assist you with, please don't hesitate to get in touch.

4/10 Poor

Ashley

Stayed 1 night in Mar 2024
Response from Manager on Apr 14, 2024
Hello Ashley,We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us with any specific feedback you would like to share. We strive to provide the best experience for all our guests.

8/10 Good

Awilda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excellent location, super comfortable beds and pillows. House keeping staff very friendly and good breakfast
Stayed 3 nights in Feb 2024
Response from Manager on Mar 1, 2024
Hello Awilda,We are delighted to hear that you found our location convenient and enjoyed our comfortable beds, pillows, friendly housekeeping staff, and delicious breakfast. Your feedback is valuable to us, and we hope to welcome you back in the future for another pleasant stay.

6/10 Okay

Emily J.

Business traveler
There was no hot water and the room had a wet, musty smell. The breakfast made me sick. However, the staff was very nice and above all, I do appreciate having a room and not having to drive home between my 2-day conference that was held at the hotel.
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Emily J., Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We appreciate your kind words about our staff and are glad you found convenience in staying with us. We strive to ensure all our guests have a comfortable stay and we will address the issues you mentioned to improve our services.

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 9, 2023
Hello Deborah,Thank you for choosing our hotel for your stay. We appreciate your rating and we hope you had a pleasant experience. If you have any specific feedback or concerns, please feel free to reach out to us directly so we can address them. We value your input and look forward to welcoming you back in the future.

10/10 Excellent

Edwin and Darlene

Stayed 1 night in Oct 2023
Response from Manager on Nov 11, 2023
Hello Edwin and Darlene,Thank you for taking the time to leave us a positive review! We are delighted to hear that you had a fantastic experience during your stay at our hotel. It was our pleasure to provide you with excellent service. If you ever plan to visit again, please don't hesitate to reach out.

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people. Hard to Uber here.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 20, 2023
Hello Nadia,Thank you for your kind feedback! We apologize for any inconvenience with Uber accessibility. Our team is always happy to assist with any transportation recommendations or arrangements.

8/10 Good

Garland

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Bed was very soft. Lighting limited especially in bath. Nice shower and large soft towels.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello Garland,Thank you for sharing this experience with us. We truly value you feedback with regards to our bed as well as our towels. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Good

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 9, 2023
Hello Casey,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Merlie

Traveled with partner
We did not like when we had to pull the doors so hard that it became noisy. We could tell the building was either old or shifting. There were never enough towels. The breakfast was subaverage
Stayed 2 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hello Merlie ,Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

6/10 Okay

Andrew

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Andrew,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

LD

Liked: Cleanliness, property conditions & facilities, room comfort
Not a great stay
The manager was very rude on multiple occasions. Pool was dirty. Supposed to be only 4 people per room with no food or drink in pool area. There was at least 15 kids in pool plus the parents with food and drink in pool. They were all together. Left it dirty then closed the next day because of it. On all the doors check out said 12. I am a member so late check out was supposed to be 2. We were checked out at 11. Manager said she didn’t mean to be rude but was very rude indeed. When we stayed here 2 years prior it was much better.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 26, 2023
Hello LD, I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

10/10 Excellent

Colton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was clean and safe.
Stayed 1 night in Jul 2023
Response from Manager on Jul 29, 2023
Hi Colton,It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

6/10 Okay

Yolanda

Traveled with family
Staff was still cleaning room an hour after I arrived. Food was left in the refrigerator and refrigerator was dirty. Women bathroom in lobby and pool area was dirty.
Stayed 1 night in Jul 2023
Response from Manager on Jul 25, 2023
Hello Yolanda, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 26, 2023
Hello Phillip,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Alexis

Stayed 2 nights in Jul 2023
Response from Manager on Jul 19, 2023
Hello Alexis,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at your hotel. The front desk staff were always present but rarely spoke or even made eye contact unless you were checking in or out. This was one of the most comfortable hotel beds I have ever slept in. Our only disappointment was that we didn’t have a window with a shade that we could open so we felt like we were in a cave (room 211). The window overlooked the roof so the blinds are rolled down and secured. We would rather look at the roof and have sunlight than be in the dark. All in all a very good stay.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 19, 2023
Hello Elizabeth,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff and your comments about our front desk. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and convenient hotel
Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Hello Jessica,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Kalvin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay! Everyone was extremely welcoming!
Stayed 1 night in Jul 2023
Response from Manager on Jul 7, 2023
Hello Kalvin,Thank you for your review and comments regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Gregory

Stayed 1 night in Jun 2023
Response from Manager on Jul 16, 2023
Hello Gregory,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 Good

Barry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family and friends
We had a great stay at the Hotel that night. The room was the size we needed for the family.
Stayed 1 night in Jun 2023
Response from Manager on Jun 22, 2023
Hi Barry,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

6/10 Okay

Whitney

Traveled with family
Liked: Room comfort
Not worth $250 a night!
Cons: The rooms had some cosmetic issues with the paint & Sheetrock. The toilet paper dispenser was hanging off The wall. The pool was dirty & needed a good cleaning. My son wouldn’t swim in it due to the dirtiness. Pros: bed was comfortable & staff was nice! Definitely wasn’t worth $250 a night!!!
Stayed 1 night in Jun 2023
Response from Manager on Jun 15, 2023
Hello Whitney, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

8/10 Good

Edward

Stayed 2 nights in May 2023
Response from Manager on May 25, 2023
Hello Edward,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Derek

Traveled with family
Liked: Room comfort
Stayed 1 night in Apr 2023
Response from Manager on May 3, 2023
Hello Derek,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Jerry

Stayed 1 night in Apr 2023
Response from Manager on Apr 22, 2023
Hello Jerry,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Lazaro

Stayed 1 night in Apr 2023
Response from Manager on May 10, 2023
Hello Lazaro,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Tamara

Stayed 1 night in Mar 2023
Response from Manager on Mar 24, 2023
Hello Tamara,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baseball trip
Stayed here several times before and will again when back in the area
Stayed 1 night in Mar 2023
Response from Manager on Mar 22, 2023
Hi Lisa,It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities previously and have returned. It is heartwarming to learn of how our efforts to give you a great experience filled with comfortable accommodations, a friendly atmosphere, and convenience with every stay have been successful. Thank you for your kind comments and for taking the time to share. We appreciate your loyalty and look forward to your future visits!

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on Mar 22, 2023
Hello Katherine,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Manager on Mar 15, 2023
Hello Don,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was friendly and respectful!!
Stayed 2 nights in Feb 2023
Response from Manager on Feb 28, 2023
Hello Mary,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Edward

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Manager on Jan 25, 2023
Hello Edward,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Dana

Pleasant stay
Clean, comfortable facility. Friendly staff. Breakfast was severely lacking compared to others I’ve had. Overall stay was fine.
Stayed 3 nights in Dec 2022
Response from Manager on Jan 22, 2023
Hello Dana,Thank you for sharing your experience. We truly appreciate the insight regarding our staff and comments about our breakfast. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 Okay

Joyce

Liked: Cleanliness
Response from Manager on Nov 7, 2023
Hello Joyce,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We appreciate your concerns and would be grateful for the opportunity to discuss them in more detail. Please contact our management team who will be happy to address your concerns. Thank you for bringing this to our attention.

10/10 Excellent

James Van

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything and everyone was above my expectations. They really did make it a truly enjoyable experience. Thanks guy and gals.
Stayed 1 night in Nov 2022
Response from Manager on Jan 22, 2023
Hello James Van,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 Excellent

Dwayne, Savannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like Breakfast
Stayed 2 nights in Nov 2022
Response from Manager on Jan 22, 2023
Hello Dwayne,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our breakfast. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very courteous and prompt. Room very clean and up to par. Good experience!
Stayed 1 night in Oct 2022
Response from Manager on Jan 22, 2023
Hello Randy,Know that your voice is of tremendous importance to us and we value your comments about our room. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2/10 Terrible

Eric

Stayed 1 night in Sep 2022

2/10 Terrible

Eric

Traveled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Won’t be back - ever!
One room was fine. The other, however, we were not able to get into despite them making multiple sets of keys, so they had someone change the mechanism on the door - which took quite a bit of time. Once we finally got into the room at almost midnight, it had not been cleaned. One bed had been slept in, trash was in the trash cans, and marijuana seeds and stems were everywhere. We were so tired we asked them to just bring us sheets so we could change the linens and go to bed, which they did. We feel we are owed a refund for this dirty room that we had to wait so long to even get into.
Stayed 1 night in Sep 2022

10/10 Excellent

Amorita

Stayed 2 nights in Jul 2022

10/10 Excellent

Jimmie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Ayanna

Stayed 3 nights in Jul 2022

10/10 Excellent

Yattap

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and nice pancake machine
Stayed 1 night in Jul 2022

10/10 Excellent

Durral

Stayed 2 nights in Jun 2022

8/10 Good

Scott

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

6/10 Okay

Tanya

Traveled with family
Disliked: Cleanliness
Not a happy camper
It was not what i expected from holiday inn,, usually they are pretty awesome, this one was not by a ling shot.
Stayed 2 nights in May 2022

2/10 Terrible

Tim

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Sabrina on May 24, 2022
Dear Tim, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about our experience at Holiday Inn Express Millington area. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Sabrina Ferguson Front Desk Manager

10/10 Excellent

Geoffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super.friendly staff. Good gym and pool. Breakfast each day was very good.
Stayed 6 nights in May 2022
Response from Sabrina on May 24, 2022
Dear Geoffrey, Thank you for taking the time to tell us about your experience at Holiday Inn Express MILLINGTON-MEMPHIS AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express. Sincerely, Sabrina Ferguson Front Desk Manager