Ratings based on 624 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
82% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Argen from Wisconsin

confusing

Posted Apr 14, 2014
Pros: I liked the shuttle. The bar area was nice. The uniqueness was cool. The parking was good at the hotel.
Cons: Later shuttle and run it more often. Breakfast.
Location: The location is not the best. Unless you are going to a concert next door.
We were scheduled to stay 2 nights at the Ambassador Inn. We also had two other rooms for relatives. We had a total of 11 people staying in the 3 rooms. We were told we could move to the Ambassador Hotel for the same price but the rooms only had 1 bed in them. I was told there were not any rooms available with more than one bed. So we ended up paying for 5 rooms at the Hotel (they made the hotel sound nicer and said there would be a lot of concert goers on Sat. night at the Inn). So we paid for 5 rooms instead of 3 rooms. When my parents got to their room it was a larger room with 2 beds and a couch. If they would have told us they had a larger room available, I would have only gotten 4 rooms but my parents were the last to check in so we already had our stuff unpacked. I ended up spending more than expected and so did my sister-in-law because we needed extra rooms. We should have just stayed at the Inn. The Hotel is nicer but our room was quite a bit smaller.
3 out of 5
Recommended
for Everyone
by beth from Rochester, MN

Easy to find, near Marquette University

Posted Apr 8, 2014
Pros: Location to Marquette University.
Cons: Breakfast was a big disappointment.
When I checked in I was told that the hotel was under renovation so I was "upgraded" to the hotel across the street. I was not charged the additional for parking which was nice. I do wish they had tried to contact me to let me know ahead of time. The Ambassador Hotel was very nice.
1 out of 5
by A verified traveler

Ridiculous customer service

Posted Mar 24, 2014
They not only basically ignored us at the check in desk with less than professional or courteous attitude, but when we asked for a blanket for the pull out couch they first tried to tell us our room didn't HAVE one (excuse me, were not idiots) but then had to go ACROSS the street for one thin blanket that took over 30 min to get. What kind of hotel doesn't have extra pillows and blankets available when you offer pull out couches in a suite?!? Ridiculous and the staff were extremely immature and rude. Only plus is the distance to the Rave but I'm NEVER going back. Repeat NEVER.
1 out of 5
by A verified traveler

Literally the worst hotel I've ever stayed in

Posted Mar 24, 2014
Pros: The only thing that was ok about this hotel was the area it was right next to the concert venue we were going to do, but it's a terrible part of town.
Cons: Everything could be better especially the customer service, the cleanliness and the communication.
Everything about my experience at this hotel was terrible. When my friends and I checked in the man at the front desk was rude, then told me that the rate of $111.00 that I got with expedia wouldn't be honored because instead of 2 people in the room we had three, so that was an additional $10 plus a $10 fee for parking, then a $60 incidental fee (just in case you cause damages to the room.) Something I've never heard of and wasn't mentioned anywhere when booking. So the total for the room went from $111 to $199 by the time tax and "misc fees" were added. He did mention I would get the $60 incidental fee back but it could up to 2 weeks. The elevator up to the room looked like a makeshift shaft, it was so small and barely worked. I thought we would be stuck in there. When we finally got the room it look like it hadn't been cleaned there was dust everywhere, the bathroom wad disgusting, the smoke alarm was sort of just hanging there, the walls are paper thin and you can literally here everything from every side of your room. When I called to complain about the extremely loud noise no one at the desk cared. I wouldn't recommend staying at this hotel at ALL unless you like dirt and hidden fees.
1 out of 5
by Linda from Zion, IL

Ambassador Inn Milwaukee Wi

Posted Mar 5, 2014
Pros: NOTHING
Cons: EVERYTHING
Location: The casino.
We arrived late in the evening. The young lady seemed to have an hurry up so I can leave attitude. We went to the casino, when we arrived back the tv would not work. There was no one at the desk or any kind of instructions to troubleshoot. I noticed the floor was only spot cleaned, meaning the vacuuming was only the surface where you could see when you walked in. The toilet bowl was clean , but I have lupus and ms so I had to lean over to start the shower, the rim of the toilet was disgusting filthy dirty. There were no lids available for the coffee cups and the so called breakfast consisted of dry cereal or oatmeal. Some fresh fruit would have been nice. I didn't expect omelets and such or room service. When we were leaving I informed the young lady at the desk that there was quite a bit of ice in front of the hotel entrance her response was " I will tell somebody later". The parking was across the street, ok but then the hotel should have made sure the walkways were cleared for the guests. Almost the entire area was covered in ice. I would not stay in this place again even if somebody else was paying.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable Hotel next to Marquette University

Posted Mar 3, 2014
Pros: Great price!
The Ambassador Hotel is a great fit for parents visiting their children attending Marquette.
4 out of 5
Recommended
for Families
by Thomas from Virginia

We checked in at 10:00 and were gone by 7:45.

Posted Feb 17, 2014
Pros: Location. Close to MArquette University.
Cons: Breakfast
Location: It is in the heart of Milwaukee so most everything is accessible.
The room was cold when we arrived and once the heat was turned up it was too hot to sleep. We did manage some sleep because the beds are very comfortable and the pillows were plush. The deskpeople were very helpful. The breakfast was minimal but adequate.
2 out of 5
by A verified traveler

Less than stellar

Posted Feb 16, 2014
Pros: It's proximity to Marquette University and the relatively inexpensive price. It does have free wifi.
Cons: If it is not feasible to do even modest renovations to the common spaces, at least make sure that the individual rooms are clean and smell fresh.
Location: The Ambassador Hotel across the street looks nice. Wish I had booked a room there.
The Ambassador Inn is beyond dated; it is shabby. It has a strange lay-out and even stranger smell. The refrigerator was dirty and the shower was not perfectly clean.
5 out of 5
Recommended
for Everyone
by Felicia from Beloit,Wisconsin

Nice hotel,right down town!!

Posted Feb 12, 2014
Comfy stay,polite staff,would definitely consider staying again
3 out of 5
Recommended
for Students
by A verified traveler from Saint Paul, Mn

Frozen room.

Posted Feb 10, 2014
Pros: We liked location, and price.
Cons: Warm up the room before guests arrive.
Location: Close to Marquette. Walking distance in good weather.
We arrived to a very friendly desk clerk. The room was at 56 degrees. This was when it was 0 degrees outside in February. We set the thermostat and it took about an hour for the room to reach the desired 70 degrees. The cleanliness of the beds and room floor and bathroom toilet and shower were fine, but the bedside tables and bathroom floor were missed. We had no problems with noise from others in hotel. Very quiet. It was really close to Marquette. We were in town to look at Marquette college with our daughter. My husband and I shared one double bed. That was a little too small for two. There is a shuttle available to and from anywhere at the college. There was a hotel fee for parking in their lot that we didn't know about.