Ratings based on 107 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.3 Hotel condition
They paid and stayed.
by A verified traveler from San Francisco CA
Hotel near the InterstatePosted Jul 5, 2014
Pros: Decent breakfast
The name of the hotel is not as I booked. It is not Quality Suites. They are now Comfort Suites. So if you are looking for what is printed on your confirmation through Expedia you will not find the hotel. I requested wake up calls and they never phoned. The sheets were not changed for 4 consecutive days. Even the plastic glasses and plastic bag for the ice bucket were not replaced.
Recommendedby A verified traveler
Posted May 29, 2014 on Hotels.com
ok but renovation ongoing
for Business Travelersby Cheryl from Eau Clair
Posted May 27, 2014 on Hotels.com
Construction everywhere. Road, motel, everything was torn up.
Complete disappointmentPosted May 27, 2014
Checking into the hotel, the front desk staff was not friendly nor welcoming. During a 3 day stay, we had to exchange keys 5 times since they just kept not working. There was never an apology for the inconvenience or an explanation as to what the problem was. The last time, the manager accompanied us to the room with new keys and they worked - and the unspoken message was that we didn't know how to operate the lock ourselves. There was a used paper plate in the microwave upon check in. Then on the second day, a Sunday, the one bed was sort of made - with the comforter pulled over the bed and the pillows tossed back in place. But the other bed wasn't touched. And there were still spots on the bathroom floor and the sink wasn't wiped the entire stay. They never left more shampoo and left only 1 washcloth each day. The breakfast was horrible - biscuits were hard as rocks. I am not a complainer, but when you have a hotel named "QUALITY", I expected quality and certainly didn't get it.
for Personal Eventby Natalie from Bloomington, IL
Great stay for the price.Posted May 20, 2014 on Hotels.com
Overall our stay was good. The hotel was undergoing remodeling that we did not know about until we arrived which made things a little dusty. The hotel staff were really great! They set up breakfast early for us because we had to leave early for competition both mornings we were there. We would stay at this hotel again.
Recommendedby Rick Osborn from Waunakee WI
Posted May 19, 2014 on Hotels.com
Hotel was under construction, the hotel was short on housekeeping staff as my brothers room was not serviced at all by 6pm.
for Everyoneby A verified traveler
Nice place!!Posted May 12, 2014
Pros: The room was more than I expected.
Cons: Turn pool temp up a little warmer.
Room was big we had 2 queen beds and a little room with pull out couch. Only thing that was upsetting was the pool water temp was FREEZING. My niece is 5 she was having fun but hers and my teeth were chattering. Breakfast was good too.
for Couplesby A verified traveler
Posted Apr 23, 2014 on Hotels.com
for Personal Eventby A verified traveler
Posted Apr 16, 2014 on Hotels.com
for Familiesby A verified traveler
Nice hotel close to the Premium outlet.Posted Apr 16, 2014
The hotel was O.K. The brekfast end soo early 9:30 A.M.