The property is conveniently located near lots of shopping and dining options. Check-in was easy. Employees at the front desk were nice and friendly. We reserved this property for 3 nights, but we did not spend a lot of time there because we were in town for a wedding/pre-wedding activities. We checked in, placed our belongings in the room, and left out for the evening. When we returned, we could not get into our room. I was told by Staff that it was because it wasn't my room. It was the room assigned to me at check-in. Staff walked with me to the room in question, opened the door and saw my belongings. That issue was resolved. On night one, we pulled the sofa out for my 2 year old. It was disgusting. There was food, dirt and dead bugs. We brought the front desk staff into our room to take a look. She was nice. She took us to another room, but the issue was the same. The sofa was very worn and very dirty. She placed us in a room with 2 double beds instead. It was ok for the night. I never unpacked my belongings because the property just didn't feel clean. There were things splattered on the walls, the tub and bathroom were dirty, there was mold outside of the bathroom. I called customer service to let them know, and I was told that the manager was aware, and would contact me. No one ever contacted me. Prior to checking out, I stopped at the front desk. The manager was very nonchalant and said I'd be refunded 1 night. 2 weeks later, I have not been refunded.