Terrace/patio

Reviews of Sonesta Select Milwaukee Brookfield

3 out of 5
Sonesta Select Milwaukee Brookfield
16865 W Bluemound Rd, Brookfield, WI

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1005 reviews" "
Rating 8 - Good. 267 out of 1005 reviews" "
Rating 6 - Okay. 98 out of 1005 reviews" "
Rating 4 - Poor. 41 out of 1005 reviews" "
Rating 2 - Terrible. 42 out of 1005 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Amy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Sonesta Brookfield on Mar 28, 2024
Thank you, for your kind review. We hope to see you again soon.

6/10 Okay

Emefa

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Team Sonesta Brookfield on Mar 25, 2024
Thank you for your review. We hope to see you again soon!

6/10 Okay

Sade

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
No one brought towels, cleaned the room
Stayed 4 nights in Mar 2024
Response from Team Sonesta Brookfield on Mar 20, 2024
Thank you, for your review. We hope to see you again soon.

4/10 Poor

Adrian

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There was a used and very old wash towel still hanging up in the shower. Very disturbing but overall the staff and service was good.
Stayed 1 night in Mar 2024
Response from Team Sonesta Brookfield on Mar 11, 2024
Thank you, for your review. We have shared your feedback with our team to address the issue you have mentioned and apologize for any inconvenience.

2/10 Terrible

Oleksandr

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Misleading advertising. None of breakfast included. Front desk is not polite
Stayed 1 night in Mar 2024
Response from Team Sonesta Brookfield on Mar 10, 2024
Thank you for your review. Unfortunately, as stated at check in, breakfast is only available from 7:30-10 AM on the weekends, and you requested this service prior to opening. We did our best to accommodate your request and apologize for not having full offerings available prior to opening time.

8/10 Good

Lynnette

Traveled with partner
Liked: Staff & service, property conditions & facilities
Liked the fire place
Stayed 1 night in Mar 2024
Response from Team Sonesta Brookfield on Mar 10, 2024
Thank you, for your review. We are glad that you enjoyed your stay, and hope to see you again soon!

10/10 Excellent

JaNique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Sonesta Brookfield on Mar 10, 2024
Thank you for your kind review. We hope to see you again soon!

6/10 Okay

Vicki, Duluth Mn

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Advertised a hot tub, no hot tub. It was filled in with concrete and now has couches in its place. Also has sign that says pool & whirlpool before entering. Refrigerator froze our food solid. Staff was friendly but not trained when to call when an emergency broke out. A hotel guest had to call police while there was a domestic dispute between a couple after midnight in hotel lobby. I didn't feel safe. The room itself was clean & the king size bed was very comfortable. Next time in the Brookfield area we will choose to stay elsewhere.
Stayed 2 nights in Mar 2024
Response from Team Sonesta Brookfield on Mar 4, 2024
Thank you, for your review. We apologize for the inconvenience experienced during your recent stay.

8/10 Good

Sonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good option for the price. Staff were very helpful and friendly.
Stayed 1 night in Feb 2024
Response from Team Sonesta Brookfield on Mar 4, 2024
Thank you, for your kind review. We hope to see you again soon!

10/10 Excellent

Larry

Stayed 1 night in Feb 2024
Response from Team Sonesta Brookfield on Mar 25, 2024
Thank you for your kind review. We hope to see you again soon!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people
Stayed 1 night in Feb 2024
Response from Team Sonesta Brookfield on Feb 18, 2024
Thank you, for your kind words. We hope to see you again soon!

6/10 Okay

Dan

Stayed 2 nights in Jan 2024
Response from Team Sonesta Brookfield on Mar 20, 2024
Thank you, for your review. We hope to see you again soon.

8/10 Good

Denise

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for visiting my family. 75$ pet fee is outrageous. A refundable pet damage deposit would be more appropriate.
Stayed 2 nights in Jan 2024
Response from Team Sonesta Brookfield on Jan 22, 2024
Thank you, for your review. We hope to see you again soon!

10/10 Excellent

Dominique

Response from Team Sonesta Brookfield on Jan 22, 2024
Thank you, for your kind review. We hope to see you again soon!

10/10 Excellent

Gokul

Stayed 1 night in Jan 2024
Response from Team Sonesta Brookfield on Jan 22, 2024
Thank you, for your kind review. We hope to see you again soon!

2/10 Terrible

Ayanna

Stayed 1 night in Jan 2024
Response from Team Sonesta Brookfield on Feb 8, 2024
Thank you, for your review. Please contact us directly regarding any concerns you have pertaining to your recent stay.

8/10 Good

Maria

Liked: Staff & service
The young lady at the the frint desk was sweet and kind. Room had an oder and needs some up dating.
Stayed 1 night in Jan 2024
Response from Team Sonesta Brookfield on Jan 15, 2024
Thank you, for your kind review. We hope to see you again soon!

8/10 Good

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Sonesta Brookfield on Feb 8, 2024
Thank you, for your review. We hope to see you again soon!

10/10 Excellent

Charles

Stayed 1 night in Jan 2024
Response from Team Sonesta Brookfield on Feb 2, 2024
Thank you, for your kind review. We hope to see you again soon!

8/10 Good

Lu

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I booked online via Expedia and it said breakfast included. I went for breakfast but no breakfast was available. A person was there behind the counter and she gave me a sandwich and juice as a compliment. I wished breakfast was available.
Stayed 1 night in Jan 2024
Response from Team Sonesta Brookfield on Jan 8, 2024
Thank you, for your review. We hope to see you again soon!

6/10 Okay

Felix

Traveled with family
Stayed 2 nights in Dec 2023
Response from Team Sonesta Brookfield on Jan 8, 2024
Thank you, for your review. We hope to see you again soon!

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, comfortable room. Great staff.
Stayed 1 night in Dec 2023
Response from Sonesta Team on Dec 25, 2023
Thanks for the feedback.

2/10 Terrible

Carley

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not start due to unable to reach front desk and room was not cleaned.
Stayed 1 night in Dec 2023
Response from Team Sonesta Brookfield on Dec 16, 2023
Please contact us directly to address your concerns.

6/10 Okay

Neil

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
I've stay at this hotel many times over the last 4 years, this might be my last stay. Got there and was hit with a $5 a night parking fee for a large empty surban hotel lot. Guess they needed the $15. Toilet was plugged and had to move rooms. Just wasn't pleased.
Stayed 3 nights in Dec 2023
Response from Team Sonesta Brookfield on Dec 15, 2023
Thank you, for your review. We have shared your feedback with our team, to address the items you have mentioned, and apologize for any inconvenience.

6/10 Okay

Marquese

Liked: Staff & service, amenities, property conditions & facilities
I didn’t like the fact you have to pay for parking
Stayed 2 nights in Nov 2023
Response from Sonesta Select Brookfield staff on Dec 9, 2023
Sorry for the inconvenience. Thanks for the feedback

6/10 Okay

Tanura

Traveled with family
Liked: Property conditions & facilities
Our room looked like it hadn’t been used in a while, spider web in the bathroom corner. No biggie. Smoke detector looked like it was pulled from the wall, hanging and since it’s above the bed that’s what you wake up to. No maid service while we were there and I called the front desk twice, no answer so we winged it lol.
Stayed 2 nights in Dec 2023
Response from Sonesta Select Brookfield staff on Dec 9, 2023
Thank you, for your review. We have shared your feedback with our team to address the issues that you have mentioned, and apologize for any inconvenience.

6/10 Okay

Tyreka

Toilet handle loose kept making loud noise
Stayed 2 nights in Dec 2023
Response from Sonesta Select Brookfield staff on Dec 9, 2023
Thank you, for your review. We have shared your feedback with our team to address the issues that you have mentioned, and apologize for any inconvenience.

10/10 Excellent

PENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Sonesta Select Brookfield staff on Dec 9, 2023
Thanks for the feedback

10/10 Excellent

Kenneth

Stayed 3 nights in Jul 2023
Response from Team Sonesta Brookfield on Dec 20, 2023
Thank you, for your kind review. We hope to see you again soon!

6/10 Okay

Jeannie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is the second time we've stayed at this hotel in the last year and a half. At the first visit, the A/C was not working properly and at this last visit, the TV was glitching and had green ribbons of static running through the blinking screen. It it made it impossible to watch. We we exhausted from the weekend so just decided to go to bed but I think we're done with booking at this hotel. We gave it a second try and it didn't work out. (We notified the front reception staff aware the TV was broken.) On a positive note, the room was clean, beds were comfortable. No bar soap though. :/ The staff was very friendly.
Stayed 1 night in Nov 2023
Response from Team Sonesta Brookfield on Nov 28, 2023
Thank you, for your review. We have shared your feedback with our team to address the issues that you have mentioned, and apologize for any inconvenience.

6/10 Okay

Brian

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Breakfast served from 7-9am and no one was to be found at 8am. Doubtful return visit.
Stayed 1 night in Nov 2023
Response from Team Sonesta Brookfield on Nov 28, 2023
Thank you, for your review. During the winter months, our front desk assists with service of breakfast. We apologize for any inconvenience this may have caused during your stay.

2/10 Terrible

Brian

Stayed 1 night in Nov 2023
Response from Team Sonesta Brookfield on Dec 17, 2023
Thank you, for your review. Please contact us directly to address any concerns you may have.

6/10 Okay

Susan

Traveled with group
Disliked: Amenities
Not nearly as nice as property on Watertown plank. Staff did not answer phone.
Stayed 1 night in Nov 2023
Response from Team Sonesta Brookfield on Nov 24, 2023
Thank you, for your review. We will share your feedback with our staff to address the issue you have mentioned, and apologize for the inconvenience.

6/10 Okay

Brian

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Abundance of hot water…. same thing last visit…super hot showers..even toilet flushed with hot water.
Stayed 6 nights in Nov 2023
Response from Team Sonesta Brookfield on Nov 21, 2023
Thank you, for your review. We have our team looking into this issue and apologize for the inconvenience.

4/10 Poor

Scott

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Virtually no service offered at the supposed to be serving Starbucks coffee bar with Continental breakfast. Multiple customers standing around wondering. Stayed four nights, saw no breakfast activities
Stayed 4 nights in Nov 2023
Response from Team Sonesta Brookfield on Nov 20, 2023
Thank you, for your review. We do have breakfast items stocked in our marketplace that are available for purchase daily. We do apologize for any miscommunicate or inconvenience.

2/10 Terrible

Jennifer

Business traveler
Disliked: Cleanliness, staff & service, amenities
Stayed at this hotel for four nights for a work trip. Hotel restaurant was never open and did not serve breakfast after being told at check in that it was open for breakfast. Asked two days in a row for housekeeping to clean my room and was not done at all.
Stayed 4 nights in Nov 2023
Response from Team Sonesta Brookfield on Nov 13, 2023
Thank you, for your review. We apologize for the limited hours of our food service options, and will share your feedback with our team to address the housekeeping issues that you have mentioned. We apologize for any inconvenience this caused during your stay.

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice visit. I was in town for a funeral. They made my time there peaceful.
Stayed 1 night in Nov 2023
Response from Team Sonesta Brookfield on Nov 20, 2023
Thank you, for your review. We hope to see you again soon!

10/10 Excellent

Steven

Stayed 1 night in Nov 2023
Response from Team Sonesta Brookfield on Dec 4, 2023
Thank you, for your review. We hope to see you again soon!

4/10 Poor

Omeika

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The property is conveniently located near lots of shopping and dining options. Check-in was easy. Employees at the front desk were nice and friendly. We reserved this property for 3 nights, but we did not spend a lot of time there because we were in town for a wedding/pre-wedding activities. We checked in, placed our belongings in the room, and left out for the evening. When we returned, we could not get into our room. I was told by Staff that it was because it wasn't my room. It was the room assigned to me at check-in. Staff walked with me to the room in question, opened the door and saw my belongings. That issue was resolved. On night one, we pulled the sofa out for my 2 year old. It was disgusting. There was food, dirt and dead bugs. We brought the front desk staff into our room to take a look. She was nice. She took us to another room, but the issue was the same. The sofa was very worn and very dirty. She placed us in a room with 2 double beds instead. It was ok for the night. I never unpacked my belongings because the property just didn't feel clean. There were things splattered on the walls, the tub and bathroom were dirty, there was mold outside of the bathroom. I called customer service to let them know, and I was told that the manager was aware, and would contact me. No one ever contacted me. Prior to checking out, I stopped at the front desk. The manager was very nonchalant and said I'd be refunded 1 night. 2 weeks later, I have not been refunded.
Response from Team Sonesta Brookfield on Nov 5, 2023
Thank you, for reaching out. We apologize that your recent experience with us was less expected. The refund discussed has been submitted to Expedia, as we did not bill you directly for this reservation, and they are working on processing this. We apologize for any inconvenience the issues you encountered may have caused.

10/10 Excellent

Sherri, New Londonwi

Traveled with group
So far so good.
Stayed 1 night in Nov 2023
Response from Team Sonesta Brookfield on Nov 5, 2023
Thank you, for your kind review. We hope to see you again soon!

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Oct 2023
Response from Team Sonesta Brookfield on Oct 24, 2023
Thank you, for your kind review. We hope to see you again soon!

8/10 Good

Rodena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team Sonesta Brookfield on Oct 24, 2023
Thank you, for your review. We hope to see you again soon!

10/10 Excellent

Hamzah

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, good price, nice rooms
Stayed 1 night in Oct 2023
Response from Team Sonesta Brookfield on Oct 23, 2023
Thank you, for your kind review. We hope to see you again soon!

10/10 Excellent

La Tasha

Stayed 2 nights in Oct 2023
Response from Team Sonesta Brookfield on Nov 12, 2023
Thank you, for your kind review. We hope to see you again soon!

6/10 Okay

millie

Liked: Property conditions & facilities
The hotel itself was nice. Most of the staff was friendly. You have to pay to park. There's no breakfast. The rooms are a tad outdated. You will need to bring your phone charger base. They don't have anything to plug your charger into.
Stayed 5 nights in Oct 2023
Response from Team Sonesta Brookfield on Oct 22, 2023
Thank you for your review. We hope to see you again soon.

6/10 Okay

LORRAINE

Business traveler
Liked: Amenities
Disliked: Staff & service
There is a parking fee for guest that don’t book their rooms through them directly. This has always been my go to in Milwaukee . I will not be staying here in the future.
Stayed 2 nights in Oct 2023
Response from Team Sonesta Brookfield on Oct 19, 2023
Thank you, for your review. The parking fee applies to all guests that are not members of Travelpass. We apologize for the inconvenience.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Team Sonesta Brookfield on Oct 19, 2023
Thank you, for your review. We hope to see you again soon!

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Team Sonesta Brookfield on Oct 17, 2023
Thank you, for your kind review. We hope to see you again soon!

2/10 Terrible

Jessica

Stayed 2 nights in Oct 2023
Response from Team Sonesta Brookfield on Nov 6, 2023
Please contact us directly to address any concerns about your recent stay.

6/10 Okay

Lisa

Traveled with family
Liked: Cleanliness, staff & service
Staff member was friendly. Might not return due to the parking fee.
Stayed 1 night in Oct 2023
Response from Team Sonesta Brookfield on Oct 16, 2023
Thank you, for your review. We hope to see you again soon.