Ratings based on 473 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Milwaukee, WI

Hotwel issues

Posted Feb 16, 2015
Pros: Location
Cons: N/A
Location: close to mall and resturants
The hotel and staff overall were nice, but I wouldn't return My boyfriend and I swam in the pool and took a shower after we got to our room then got in our bed to rest and after a while we began itching and scratching alot, The first night we didnt really think anything of it but the next day we went swimming and layed in the bed again before we checked out and we still had the itching and stratching going on. So after check out and still having it going on we got in the bath and showe thinking it would help but now its been a whole other day and we still are itching and stratching. I wouldn't return for the simple fact that its been tthree days from the time we were there till now and we still have itching and stratching.
Comment from Hotel Management
Mar 6, 2015 by Greg, Hotel Management
Dear Shiquita, Thank you for staying with us and submitting your comments. I am very sorry about the problems and will make sure to have our maintenance staff review your comments. I am grateful that you shared them with me. I hope you enjoy the rest of the Winter. Sincerely, Greg Fugate General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Green Bay

pillows seemed like they were wore out.

Posted Jan 26, 2015
Cons: Pillows
Everything else was fine. Will use it again. Stay there about once a month.
Comment from Hotel Management
Jan 28, 2015 by Greg, Hotel Management
Dear Alan, Thank you for staying with us and submitting your comments. I am very sorry about the pillows and will personally check our stock to assure a better experience for our guetss. I am truly grateful that you brought this to my attention. I do appreciate your kind comments as well and will share them with our staff. I hope youi are enjoying the winter. Sincerely, Greg Fugate General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Orleans

Nice Hotel

Posted Jan 15, 2015
Pros: The staff was so friendly and willing to assist when needed.
Cons: I have no complaints.
Location: This hotel is in a convenient location. There's a mall and lot of restaurants nearby.
I had a pleasant experience. The staff were very helpful and nice. The room was clean.
Comment from Hotel Management
Jan 21, 2015 by Greg, Hotel Management
Dear Mrs. Mack, Thank you for staying with us and submitting your comments on Expedia. I am delighted you enjoyed your stay and we hope you come back again! I hope you are enjoying the Winter! Sincerely, Greg Fugate General Manager
5 out of 5
Recommended
for Getaway With Friends
by sharonfrom merrillville

Great stay

Posted Dec 9, 2014 on Hotels.com
Had a nice stay. Loved the area and would come back
Comment from Hotel Management
Dec 16, 2014 by Greg, Hotel Management
Dear sharon, Thank you for staying with us and submitting your comments to Hotels.com. I am very happy you enjoyed your stay and will make sure to share your comments with our staff. I hope you have a great Holiday! Thank you, Greg Fugate General Manager
5 out of 5
Recommended
for Business Travelers
by Judy

This traveler left a rating score only Posted Dec 8, 2014 on Hotels.com
5 out of 5
Recommended
for Couples
by Dalefrom chicago

Getaway

Posted Nov 13, 2014 on Hotels.com
had a great getaway
Comment from Hotel Management
Nov 22, 2014 by Greg, Hotel Management
Dear Dale, Thank you for sumbitting your comments on Hotels.com and staying with us. I am happy you enjoyed your stay and will share your comments with our staff. I hope you have a great Holiday! Sincerely, Greg Fugate General Manager
4 out of 5
Recommended
for Couples
by Adamfrom Muskego

Doubletree stay

Posted Nov 12, 2014 on Hotels.com
Everything was good, the toilet didnt work properly. We had to hold the handle down for it to flush, or flush it several times. Bed was EXTREMELY comfortable.
Comment from Hotel Management
Nov 22, 2014 by Greg, Hotel Management
Dear Adam, Thank you for staying with us and writing to Hotels.com. I am glad you enjoyed your stay but feel badly about the problem with the toilet. I am sorry for this and appreciate that you brought this to my attention. I hope you enjoy the Holidays! Sincerely, Greg Fugate General Manager
1 out of 5
Recommended
for Families
by Sheelafrom Texas

Unhappy!

Posted Nov 12, 2014 on Hotels.com
I had booked two rooms and asked for connecting rooms because i was with my family,but when checked in they said it was not available and gave two adjust rooms which was next to the elevator. We were very unhappy.
Comment from Hotel Management
Nov 22, 2014 by Greg, Hotel Management
Dear Sheala, Thank you for staying with us and submitting your comments to Hotels.com. I am very disappointed to learn we were unable to fulfill your request and am truly sorry. I have shared your comments with our front desk team and am confident we will do a better job next time. I am grateful that you brought this to our attention. I hope you have a great holiday season. Sincerely, Greg Fugate General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Nov 10, 2014
Hotel staff was amazing - room was clean, but a little dated. Lobby and breakfast was good
Comment from Hotel Management
Nov 22, 2014 by Greg, Hotel Management
Dear Scott, Thank you for staying with us and submitting a review on Expedia. I am pleased you enjoyed your stay and will share your comments with our staff. They will be excited to see this. I hope you have a great holiday! Sincerely, Greg Fugate General Manager
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Nov 7, 2014 on Hotels.com