Standard Room, 2 Queen Beds | Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
2433 W Washington St, West Bend, WI

Reviews

7.6

Good

Rating 10 - Excellent. 116 out of 395 reviews" "
Rating 8 - Good. 148 out of 395 reviews" "
Rating 6 - Okay. 75 out of 395 reviews" "
Rating 4 - Poor. 32 out of 395 reviews" "
Rating 2 - Terrible. 24 out of 395 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice bed and bedding.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 24, 2024
Hello Meghan, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Cynthia, Tolono

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Good beds
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 19, 2024
Hello Cynthia, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 16, 2024
Hello Timothy, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderfully close to local hiking trails and dining. Staff were very nice
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 10, 2024
Hello Anthony, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and clean
Stayed 2 nights in Jan 2024
Response from Ron on Feb 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

10/10 Excellent

Mitchell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience
Stayed 2 nights in Jan 2024
Response from Ron on Feb 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

10/10 Excellent

Cheryl

Stayed 1 night in Jan 2024
Response from Ron on Feb 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

10/10 Excellent

Marty, Eagle River

Stayed 2 nights in Jan 2024
Response from Ron on Feb 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean, and quiet.The staff was very friendly we will keep on coming back.
Stayed 1 night in Dec 2023
Response from Ron on Feb 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Clean and comfortable. Breakfast was great as well.
Stayed 1 night in Dec 2023

4/10 Poor

Dan

Stayed 2 nights in Dec 2023

4/10 Poor

Janice

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Avoid staying here
Upon arrival we noticed the pool was closed. My grandson was disappointed and began to complain to his grandmother. The employee became rude and stated we did not have to stay here and can book elsewhere. Mind you it was 730 pm and neither adult was complaining to the employee. Our daughter was picking up our grandson in an hour anyways. We checked in again the employee remains rude and acted as we were an inconvenience as she had to leave the tables she was sitting at with what appeared to be possible family of hers. We entered our room and the carpets are very stained. The fridge does not work. We did not call the front desk as I did not want to deal with the rude employee. We settled in for the night. The beds are extremely uncomfortable as they sink in pretty bad. Definitely need to be replaced. The pillows are the size of airline pillows and are impossible to get comfortable with. Overall will not recommend anyone to book here!
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 14, 2023
Hello Robert, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

Fernando

Liked: Staff & service
Just okay
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 14, 2023
Hello Fernando, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

6/10 Okay

Gregory

Traveled with partner
Liked: Staff & service, property conditions & facilities
Room was quiet and comfortable, except for the 'fan' that ran for 20 to 30 seconds every two or three minutes; 24/7.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 10, 2023
Hello Gregory, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

6/10 Okay

Brandon

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 10, 2023
Hello Brandon, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Visee

Disliked: Property conditions & facilities
It was easy to check in and out.
Stayed 1 night in Oct 2023
Response from MP- Guest Relations Manager on Oct 31, 2023
Hello Visee, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Kjell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i been here many times over the last two years the staff ,not many but hard workers and helpful ,best wifi ,and cable in westbend hotels .
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 31, 2023
Hello Kjell, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Oct 21, 2023
Hello Valued Customer, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Oct 21, 2023
Hello Valued Customer, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

Scott

Liked: Amenities
Good continental breakfast
Stayed 3 nights in Oct 2023
Response from MP - Guest Relations Manager on Oct 17, 2023
Hello Scott, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 Terrible

Andy

Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Nov 7, 2023
Hello Andy, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and concerned hosts. Nice, clean, quiet room with good ame ities and a comfortable bed. There was no attempt to recycle anything at all.
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Oct 4, 2023
Hello Tim, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day! Sincerely, MP - Guest Relation Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Oct 1, 2023
Hello Valued Customer, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

8/10 Good

Johnny, Joliet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 20, 2023
Hello Johnny, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

2/10 Terrible

Emily

Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Oct 7, 2023
Hello Emily, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Kamil

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from MP - Guest Relations Manager on Sep 6, 2023
Hello Kamil, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Aug 28, 2023
Hello Anna, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 Okay

Nicholas

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from MP - Guest Relations Manager on Aug 16, 2023
Hello Nicholas, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Cindi

Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Sep 3, 2023
Hello Cindi, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Steven

Traveled with group
Disliked: Property conditions & facilities
I felt we WAY over paid ($306 w taxes per night) for a below average place. I expected to over pay during EAA Airshow but expected a nicer place. Thinnest towels ever. We did enjoy Brazenhead Pub though in downtown WB.
Stayed 2 nights in Jul 2023
Response from MP - Guest Relations Manager on Jul 29, 2023
Hello Steven, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

6/10 Okay

Ron

Traveled with family
They spent the entire holiday weekend seal coating the parking lot. I needed an accessible parking stall but they were blocked off and the manager refused to allow me to park next to the entrance. I blame the owner & manager not the seal coat guys - they were doing what they were told to do. This owner/manager apparently doesn’t need our business.
Stayed 5 nights in Jun 2023
Response from MP - Guest Relations Manager on Jul 9, 2023
Hello Ron, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 Excellent

August

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the staff being so helpful. Needed directions to hospital , etc. and they were very patient and knowledgeable
Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Jul 9, 2023
Hello August, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
lots of holes in walls, stains on bed sheets, toilet barely flushed
Stayed 1 night in Jun 2023
Response from MP - Guest Relations Manager on Jul 16, 2023
Hello Valued Customer, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

4/10 Poor

Roger

Traveled with partner
Disliked: Staff & service, property conditions & facilities
There were two rooms near us that had barking dogs. The room fridge kept falling out of the dresser cubicle every time you tried to open it. The gentleman restocking the breakfast bar kept touching unwrapped food items with his bare hands to replenish stock. Only the sheets on the beds were being changed in vacated rooms. Comforters and duvets were not changed.
Stayed 1 night in Jun 2023
Response from Ron on Jun 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank You

6/10 Okay

Verified traveler

Traveled with family
OK and just average,
Breakfast Area was small and crowded. Very limited choices, nothing exciting. Keys kept malfunctioning, requiring daily trip to front desk to re-establish electronic keys.
Stayed 3 nights in May 2023
Response from Ron on Jun 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Christine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a pleasant surprise this turned out to be! Clean, quiet, excellent customer service from manager, nice breakfast, nice pool - all at a substantially lower rate than other hotels in the city. Will be returning.
Stayed 2 nights in May 2023
Response from Ron on Jun 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Ron on May 17, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

2/10 Terrible

Mikayla

Stayed 1 night in Apr 2023
Response from Ron on May 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank You

4/10 Poor

Leslie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Ok but not we’ll maintained. Door to room did not latch well, toilet made a whistling noise after it filled for a while, bathroom door handle was loose. Paint work was not great and overlapping tile baseboards, etc. Staff was nice when available.
Stayed 1 night in Apr 2023
Response from Ron on Apr 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Phyliss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Ron on May 15, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Ron on Apr 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice location, very friendly staff
Stayed 1 night in Apr 2023
Response from Ron on Apr 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

2/10 Terrible

Teresa

Traveled with family
Disliked: Cleanliness, staff & service
Family living quarters
Stayed 1 night in Apr 2023
Response from Ron on Apr 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and welcoming. The mattress is extremely comfortable with comfy pillows and sparkling sheets. TV has large selection of channels.
Stayed 1 night in Mar 2023
Response from Ron on Apr 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

8/10 Good

Diana

Stayed 2 nights in Mar 2023
Response from Ron on Apr 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

8/10 Good

Ivonne

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine, quietness and cleanness is a must. So I am very satisfied.
Stayed 1 night in Feb 2023
Response from Ron on Apr 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

8/10 Good

Gail

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good price for a “simple” stay with pool and hot tub, breakfast on the run. It’s rated 2-star hotel because it’s not “fancy” but adequate for us as we are in our 60s. Very friendly manager.
Stayed 1 night in Feb 2023
Response from Ron on Apr 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

8/10 Good

Maximilian

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Just what we needed
The property is in good overall condition and has very good breakfast very close to the skiing area and that was what we needed.
Stayed 1 night in Feb 2023
Response from Ron on Feb 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank You

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Clean room. Quiet.
Stayed 1 night in Jan 2023
Response from Ron on Feb 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank You