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Reviews of Doubletree by Hilton Pleasant Prairie Kenosha

4 out of 5
Doubletree by Hilton Pleasant Prairie Kenosha
11800 108th St, Pleasant Prairie, WI

Reviews

8.8

Excellent

Rating 10 - Excellent. 473 out of 791 reviews" "
Rating 8 - Good. 189 out of 791 reviews" "
Rating 6 - Okay. 73 out of 791 reviews" "
Rating 4 - Poor. 34 out of 791 reviews" "
Rating 2 - Terrible. 22 out of 791 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Marina

Traveled with family
I really wanted to give 5 stars for our stay. The property was clean and the staff were polite. This location is conveniently across the street from a mall that we shopped at. Our overall stay was good. However, we left a bag containing clothing my son bought from mall. I called the facility as soon as we made it home (4 hours distance). The girl I talked to said there were no reports of any items left in our room. She said she would escalate the situation and the manager would be in contact. I have received no communication since the initial call I made.It has been a week. I am disappointed.
Stayed 1 night in Apr 2024

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Nice clean room. Overall pleasant stay
Stayed 1 night in Mar 2024

10/10 Excellent

Tony

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant experience!
Stayed 1 night in Apr 2024

10/10 Excellent

Marlee

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Cynthia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is kept up very nice. Rooms are nice & clean, staff very friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tim on Mar 26, 2024
We look forward to having you back as our guest.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities
Garbage outside overflowing and blowing around
Stayed 1 night in Mar 2024
Response from Tim on Mar 26, 2024
It sure was a windy day when you were here, thank you for your grace in understanding as we were cleaning up the trash.

10/10 Excellent

Misty

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff.
Stayed 1 night in Feb 2024
Response from Tim on Mar 26, 2024
Misty,We can't wait to see you again!!!

8/10 Good

Shanna

Stayed 1 night in Mar 2024
Response from Tim on Mar 26, 2024
Thank you for the wonderful feedback.

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet.
Stayed 1 night in Feb 2024
Response from Tim on Mar 26, 2024
You make coming to work such a joy!

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stuff
Stayed 1 night in Feb 2024
Response from Tim on Mar 26, 2024
You Rock! Come back soon.

10/10 Excellent

Carlos

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spo, shopping nearby, excelent fascilities
Stayed 3 nights in Feb 2024
Response from Tim on Mar 26, 2024
Come back and see us soon!!!!

10/10 Excellent

Wenjun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tim on Mar 26, 2024
we look forward to having you Back as our guest soon!!!!!

10/10 Excellent

William

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jan 2024
Response from Tim on Mar 26, 2024
William,Thanks for the feedback, come back and see us soon!

10/10 Excellent

Eric

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice that my event was in the same place. Room needed some updating.
Stayed 1 night in Jan 2024

2/10 Terrible

Brandon

Stayed 1 night in Jan 2024

8/10 Good

Blake

Stayed 1 night in Jan 2024

6/10 Okay

Patrick

Liked: Room comfort
Tile in bathroom floor busted... hotel had an odor
Stayed 1 night in Dec 2023

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Stayed 2 nights in Dec 2023

2/10 Terrible

Hannah

Stayed 1 night in Dec 2023

10/10 Excellent

thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Stacey

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tim on Dec 4, 2023
Thank you for sharing your feedback!

4/10 Poor

susan

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room had a horrible odor, enough to keep you up all night.
Stayed 1 night in Nov 2023
Response from Tim on Dec 4, 2023
Oh my, in the future, please report it right away so we can take care of it immediately!

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Kayla

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Mediocre
When we arrived the check in process was good, but upon arrival to the room the room itself was clean, but the headboards had handprint on them. The beds are stiff as a board and the pillows are flat. In the morning when we packing to leave. We asked for a vacuum cleaner. It took over an hour for one and we had to track down a housekeeper and finally gor one.
Stayed 1 night in Nov 2023

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negative was the cleanliness of the bar
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good but not as clean as hoped.
Overall the stay was nice and most of the employees were very friendly. However, there were several issues with housekeeping related issues. After we called the third time and was being told they only have an exact amount of comforters and couldn’t bring a different one, we decided to give up and go to bed.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around the facility is clean and shopping is near, planty of parking spaces.
Stayed 1 night in Oct 2023

10/10 Excellent

Clara

Stayed 1 night in Oct 2023

2/10 Terrible

Heather

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very bad service
I need to talk someone in customer service
Stayed 1 night in Sep 2023

10/10 Excellent

Jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 1 night in Sep 2023

10/10 Excellent

debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice & clean. Bed was very nice & facility was nice.
Stayed 1 night in Sep 2023

8/10 Good

Jeanette

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Darcy, Cincinnati

Stayed 3 nights in Sep 2023

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My reunion stay
Room was very clean, staff was helpful and friendly and the hotel location was great.
Stayed 2 nights in Sep 2023

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Todd

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I prepaid for my room, Doubletree gave away my room and sent me on my way. When I arrived at 9:30pm, they stated they overbooked and there were no rooms available. With a prepaid room, I expect my room to be there when I arrive at a normal hour. Very disappointed.
Stayed 1 night in Aug 2023

4/10 Poor

Todd

Stayed 2 nights in Aug 2023

4/10 Poor

tony

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No coffee cups coffee machine in lobby didn’t work no glasses
Stayed 2 nights in Aug 2023

10/10 Excellent

Giancarlo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice.
Stayed 2 nights in Aug 2023

8/10 Good

Seth

Traveled with family
Liked: Staff & service
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One day stay
Over night stay, the room was more than accomodating.
Stayed 1 night in Aug 2023

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023