Bar (on property)
Check availability

Reviews of Hotel Milwaukee Airport

2.5 out of 5
Hotel Milwaukee Airport
6331 S 13th St, Milwaukee, WI

Reviews

5.2
Rating 10 - Excellent. 69 out of 395 reviews" "
Rating 8 - Good. 55 out of 395 reviews" "
Rating 6 - Okay. 52 out of 395 reviews" "
Rating 4 - Poor. 71 out of 395 reviews" "
Rating 2 - Terrible. 148 out of 395 reviews" "

6.0/10

Cleanliness

6.0/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

4/10 Poor

John

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
There was no restaurant or bar. The pool was filthy. I wish they would update their info so we know that they no longer have these amenities. The room was nice. If you went there and just stayed in your room the whole time it would be ok
Stayed 2 nights in Aug 2022

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this is the last place i will ever go again
Stayed 3 nights in Aug 2022

2/10 Terrible

Alexander

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There was no hot water in the bathroom sink. Customer service was terrible if I owned this hotel I would Fire everyone except for the maid. I called this place HOTEL HELL
Stayed 3 nights in Aug 2022

2/10 Terrible

Richard

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is awful. Garbage in the hall , elevator broke. No air conditioning except for your room. Keys do not let you in side door. Management was rude, ignorant, non professional. Not courteous in any way and never apologized for any inconvenience. It was terrible.
Stayed 3 nights in Aug 2022

2/10 Terrible

JEFF Y

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the only words upon check in from the completely unwelcoming staff was my room number. completely and totally unfathomable. worst customer service experience of my entire life. the elevator was broken. i was given a room on the 3rd floor ! how many ways can I say, never again.
Stayed 1 night in Jul 2022

6/10 Okay

Randi

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was clean. There was no “grab and go” breakfast as advertised. No vending machine to even be able to grab a drink.
Stayed 1 night in Jul 2022

4/10 Poor

Joseph

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away. Local park would have been better
The hotel is a dump. Renovations should be done prior to opening. Elevator in repair. Broken lamps in the room, no toilet seat cover on toilet. No plate in microwave. Uncleaned refrigerator. Extremely very shabby work being done. Walked into a unattended front desk area. Had to call for help just the register in.
Stayed 1 night in Jul 2022

2/10 Terrible

Kayla

Traveled with partner
Disliked: Cleanliness
I stay at a lot of cheaper hotels, and the condition of such hotels does not generally bother me. However, this one was so bad that I feel compelled to warn others. When we arrived, we were given a room that had obviously not been cleaned. There was trash on the nightstand, and the sheets on the bed had been smoothed out but not changed, as there was hair and unidentified black specks all over the bed. Only one towel in the bathroom, and the thermostat was turned off so it was 80 degrees in the room as well. We asked for a different room and were given one with a clean bed, but this bathroom wasn't cleaned, as there were stains in the toilet and dirt in the shower. Getting to both of these rooms had required us to walk through long narrow hallways with random suspicious characters loitering throughout, and we were so exhausted that we chose to keep the room despite the lack of cleanliness. The hotel is relatively new construction, so I had expected better than your typical older cheap hotel, but this was the worst place I have ever stayed. Avoid at all costs.
Stayed 1 night in Jun 2022

2/10 Terrible

Michael

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
No coffee cups in lobby. No staff, no spoons , no wash clothes in room. Took 20 mins to get reciept at check out. Im done w expedia
Stayed 1 night in Jun 2022

2/10 Terrible

Travis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Kionte

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Christine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Choose elsewhere!
Upon checking into the hotel their system was down. So checking over our reservation was not going to be able to happen. The front desk clerk asked on 3 separate times if we needed the 2 - Double Queen room, since it was my husband, my daughter & myself. We were given a key and no explanation on directions to the room or any other information we needed like when breakfast starts, check out time, etc. We drag all of our baggage because there were no luggage carts to be found at 6pm, only to get into the room to find out after asking 3x's about the double queen room to see 1 king size bed. So hauled everything back out to the front desk. No sorry given, just that the new right room is on the 2nd floor and only 1 set of elevators were working in the building. The ones farthest from check in of course. The room wasn't cleaned fully. Trash cans had trash in them, previous guests refrigerator items still in there. We were too tired to bother going through the trouble of going back down to front desk. You could not close the bathroom door without tremendous strength, like it was off the roller system. 1 half roll of toilet paper left for us. Shower door handle broken off. Beds were comfortable overall. The next morning at 6am-8am there was 1 fig bar and a pot of coffee offered for a "full breakfast". One of the top reasons we chose to stay here was to be able to eat free and save time for breakfast before hitting the road to our next destination. Checkout was a joke no one up front.
Stayed 1 night in May 2022

2/10 Terrible

Tanya

Stayed 1 night in May 2022

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Go elsewhere and save your money!!! I checked in just after midnight after an entire day of driving. My daughter sat in the car waiting for me to get to my room before she felt uncomfortable leaving me because the parking lot had a basket of clothes strewn all over, various women smoking on the side of the building, and a non employee man hanging out in the lobby. The front desk service attendant was barely functioning and couldn’t even get my key in the envelope. The hallways had trash on the ground, ceiling tiles were sagging, the up keep was poor, and several doors were propped open at midnight. The room appeared tidy but the 1st floor window latch was concerning and I did not feel safe. I’m a world traveler and this is the first time I cried when I got to my room. Between the area of town and the amenities, I decided not to stay the night. Instead I “preferred” to stay at my ex husbands house for the night and see about cancelling my reservation the next morning with some one competent. I’m appalled that Expedia even offers this hotel as an option. Instead I booked with Marriott the next day for the next two nights. Btw, I was only given a refund for one of the three nights I had prepaid. Stephanie, the manager at Clarion, stated because I checked in after midnight on my first night, she would only refund one night. As bad as the accommodations were, I’d rather lose that money than stay there. I will never consider Clarion again and I expected better from Expedia.
Stayed 3 nights in May 2022

4/10 Poor

Dallas

Disliked: Staff & service
No wash cloths or hand towels. No sugar or creamer packets for coffee made in room. Noisy children next door. Front desk acted like they didn’t know what a wash cloth was. Coffee we mad in room was good. Beds were ver comfortable and clean.
Stayed 2 nights in May 2022

2/10 Terrible

Lisa

Stayed 1 night in May 2022

2/10 Terrible

Taras

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go somewhere else.
The hotel was dirty. One elevator wasn't working, the stairway smelled to the point that you had to cover your nose. The room was dirty with hair on the shower walls. Breakfast was nonexistent. And this was for $150 per night.
Stayed 1 night in May 2022

4/10 Poor

David

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in May 2022

2/10 Terrible

Jacqueline

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

2/10 Terrible

TroyAnna

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was disgusting. The rooms were disgusting. Workers smoking cigarettes. The elevator didn’t work so the stairway was gross. Horrible place wouldn’t recommend to my worst enemy
Stayed 1 night in Apr 2022

10/10 Excellent

James

Traveled with family
Stayed 1 night in Apr 2022

4/10 Poor

Jose

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2022

4/10 Poor

Joanna

Stayed 1 night in Apr 2022

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

4/10 Poor

Marlene

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Well first it was not verry clean , On my second night it was a liking on the sink of the bathroom , I spoke with the manager so they can address this issue Hopefully next time will be a better stay
Stayed 2 nights in Apr 2022

10/10 Excellent

Alfreida, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very new and just opened. The room was very nice clean and comfy. Because it had just opened, there were no amenities up & running yet. It was very peaceful. My room balcony was awesome. I say give a chance. K
Stayed 2 nights in Mar 2022

4/10 Poor

Marisol

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with my stay alongside my family. The staff was very distracted and not readily available, the halls were very very dirty, the elevator felt unsafe. The room was clean, but no hair dryer and the window's didn't lock and it was close enough to the ground where it felt unsafe.
Stayed 1 night in Mar 2022

2/10 Terrible

P

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from there
Stayed 4 nights in Mar 2022

2/10 Terrible

Hamza

Stayed 1 night in Mar 2022

2/10 Terrible

Juanell

Stayed 1 night in Mar 2022

2/10 Terrible

cerron

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

2/10 Terrible

Daniel, milwaukee

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place should not be open in the current condition!!!!
Stayed 1 night in Mar 2022

2/10 Terrible

Betty

Stayed 1 night in Mar 2022

4/10 Poor

Nicole

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This hotel look pretty in the pictures but staff is extensively unprofessional. But decor the halls are not safe and is extremely cold. The floor in the elevator are filthy. The back doors to the place is unlocked. Vents not screwed down and hang off the wall. Windows are broken and not secure. Very difficult to heat room; waited for 6 hours for room to become comfortable. I wouldn't recommend this place to anyone at all.
Stayed 2 nights in Mar 2022

6/10 Okay

Melissa

Stayed 2 nights in Mar 2022

4/10 Poor

diamond

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It was very nice and cute hotel my only thing is one of the workers told me the pool was open so I booked I checked in at 5 and the pool wasn’t available so I tried to over look it soon as you go in the hallway it was cigarette butts and paper you n the floor the hallway wasn’t clean , than my room was around like 4 corners on the first floor very long walk to the room all I see is reason to leave give it the Benifit of the doubt walk right into the room first thing I see is the toilet seat up and what looks like pee to me in the toilet but the room did look okay besides that but than I go to wash my hands no hot water came out I’m assuming because of were it was in the hotel the room was in the far back very creepy if I didn’t come from creepy places I would’ve been terrified but that’s why I keep my gun but yess the room didn’t have hot water pee in toilet and the heat barely was kicking out. From the lobby to the room told me not to go in there !
Stayed 1 night in Feb 2022

2/10 Terrible

katherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 1 night in Feb 2022

4/10 Poor

Samuel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Valentines discomfort
I booked a king suite. When I arrived I was told it was unavailable and I can only get a double queen room. Had to wait til morning to talk with manager. My heat wasn’t heating up my room it was cold entire stay. What was supposed to be a romantic night was uncomfortable
Stayed 1 night in Feb 2022

2/10 Terrible

Joseph

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Like staying in a barn
The place was as Cold ❄️ as it was outside which was 0 degree's, should have known something was not right when the person at the front desk is wearing a parka to stay warm, the halls in the hotel as Cold as outside, no hot water in shower, no snack's, like chips or candy bars or soda, not a thing, was a mess.
Stayed 2 nights in Feb 2022

6/10 Okay

Rebecca

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

santiago

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible!
horrible!
Stayed 1 night in Jan 2022

2/10 Terrible

Ashlie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is terrible! It is freezing cold (the person helping me said the heat is broken & the owner will not pay to have it fixed). I checked in and was told they did not have the room that I reserved, I was put in a smaller room with no discount. The room itself was filthy. The bathroom open to the public was disgusting. The staff was extremely unprofessional, while I was leaving to the airport I witnessed a fight between a staff member and employee that was getting so bad that I nearly called the police. I will never use this hotel again and do not recommend it to anyone, it should very well be shut down.
Stayed 1 night in Jan 2022

10/10 Excellent

Calvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jessie was very nice and very helpful very polite I enjoyed my stays here so much that I kept extending my stays
Stayed 1 night in Jan 2022

2/10 Terrible

Jeff S

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and damage to light shade was known about but not replaced. Lobby area was very cold. Conference area carpet was very dirty.
Stayed 1 night in Nov 2021

2/10 Terrible

Nancy

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Bed had no top sheet. Toilet bowl cover was off and put behind the toilet. Advertised bar not open on a Saturday night. No room numbers posted on the doors. No clean towels or room service second day of stay. Coffee in lobby was so strong it burned my throat
Stayed 2 nights in Oct 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Smelly rooms. Toilet clogged. No shuttle from airport. Dirty hallways
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were not cleaned very well. Seemed a little run down. The continental breakfast was dismal and not really anything. Wood not stay here again
Stayed 1 night in Oct 2021

4/10 Poor

Nicholl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room
I walked into an unclean room. The floor hadnt been swept with crumbs, bits, hair, and pet hair? There was hair in the shower. Smashed bugs on the bathroom mirror. Killed a few fruit flies in the room. The ceiling was leaking. When i went to the front desk to ask if i could have my room cleaned or at least swept, the said no one was around anymore and it would have to be done tomorrow. The next day we left for our wedding, and got back late, our room had not even been touched. Very disappointed.
Stayed 2 nights in Oct 2021

4/10 Poor

Lauren

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Our rooms had obviously not been cleaned. The lady at the front was obviously upset with us and was very helpful in giving us a refund and was very apologetic. Two other people were down there with the same issues as us and other stuff was clearly upset that the rooms hadn’t been cleaned.
Stayed 1 night in Oct 2021

2/10 Terrible

Marianella

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel disgusting
Only 4 of 8 pillows had pillow cases on them, no extra toilet paper and floor was dangerously slippery. only 1 coffee cup and 1 coffee packet. when we arrived window was wide open with no screen and garbage out on balcony. Saturday morning went to front desk and asked to have pillow cases, toilet paper and floor moped and some coffee. Came back that night and nothing was done. Sunday morning got on elevator and it had blood on floor and smelled terrible couldn't get out of hotel fast enough and would like a refund.
Stayed 2 nights in Oct 2021