Ratings based on 57 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful resort in a tranquil and scenic location

Posted Aug 25, 2014
Pricey but worth it. There was lots to do, the food and service were very good and the room was cleaner than most other places we've stayed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Get away

Posted Aug 11, 2014
Pros: The food and facilities were very good.
Cons: The drinks are too expensive. I would prefer to rent more recent movies on the tv.
Location: The Bakery/yoga studio closeby is a nice find and we enjoyed the activities.
It was a pleasant place to spend a weekend with my husband.
5 out of 5
Recommended
for Families
by A verified traveler

Family Friendly Resort

Posted Jul 6, 2014
Pros: Family friendly atmosphere, variety of activities available, kitchenette feature, spa feature.
Cons: Pillow were not the best. Not enough luggage carts on a busy weekend to take our bags up.
Location: don't need to leave the resort, everything is there. great little town nearby to get groceries or an ice cream if desired.
What a surprise to find such a fantastic resort with so much to do for families. There were multiple pools to choose from and a variety of activities (free and upcharge) available for kids and adults. Spa was fantastic, loved the water trampoline and slide into the lake. Lovely atmosphere and beautiful room. We will be back.
2 out of 5
by A verified traveler from Toronto

Unfortunately the only high end hotel

Posted Jul 4, 2014
Sadly this is the only high end hotel in Muskoka. Room service pasta sauce was stale. The upper deck food was raw and took 2 hours 45 mins to receive. My kids were starving. The breakfast buffet is limited. The massage at the spa wasn't from an experienced therapist. I wasn't happy and I wouldn't stay there again.
Comment from Hotel Management
Jul 7, 2014 by Kati, Hotel Management
Thank you for your review of your recent experience at JW Marriott The Rosseau Muskoka. We understand that the dining experience during your visit was not of the caliber we strive for. Please know that your comments have been shared with leadership of the resort to assist in training and coaching of associates. We look forward to welcoming you back again soon.
3 out of 5
by alina from b

Bad customer service

Posted Jun 28, 2014
I've been staying in a hotel for 4 years but never experienced such bad attitude from hotel workers. Housekeeping department works very poorely, superviser check room just after guest leaves not every day. Breakfast servers don't speak English. There's no big towels in a swimming pool. On a beach we couldn't stay because it was too noisy there, someone was always cutting grass there. I would think twice next year before I'm going to plan my trip.
Comment from Hotel Management
Jun 30, 2014 by Kati, Hotel Management
Thank you for your comments on your recent stay. Please know that all comments are shared with members of hotel leadership as a way to continue our pursuit of service excellence. Your feedback of your experience will help our team fine tune these skills. We look forward to welcoming you to JW Marriott The Rosseau Muskoka again soon.
4 out of 5
Recommended
for Everyone
by couple from Toronto

Very good but staff needs work

Posted Jun 26, 2014
This was our third stay since the hotel opened and its great place to relax. The front desk staff and bar staff need to step up their game. Plenty of room for improvement in putting the customer first. Perhaps its more of a management training issue? Otherwise this is still a great place to go for a few days.
4 out of 5
Recommended
for Everyone
by A verified traveler

J W Marriott

Posted May 18, 2014
Great place. Really geared to young families. Really really expensive food and there store with snacks were extremely expensive. $4.00 for a can of pop is just crazy. If I were to stay there again I would make sure I took my own drinks and snacks.
5 out of 5
Recommended
for Everyone
by Greg from Brampton

Very friendly staff

Posted Mar 31, 2014
Pros: Roomy and the view was outstanding
Location: Stayed at the hotel for the 2 nights
Had a great time with all the staff that I came in contact with. Talkative, friendly and helpful bunch. The hotel was big beautiful and well kept. The food prepared by the chef was amazing and the service from our waitress Brenda was out standing.
5 out of 5
Recommended
by Ralph from Toronto

Excellent Getaway

Posted Feb 19, 2014 on Hotels.com
Perfect getaway. Summer or Winter. Expensive, but great!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great time

Posted Feb 19, 2014
Cons: Beautiful gym but it never seemed to have water and another time no towels.
Excellent service! Freindly people and great atmosphere