Ratings based on 571 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom b

Clean and very quite

Posted Nov 24, 2014
I took a long nap without being distrubed its the best place to be if you need some me time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2014
It was satisfactory for the rate. It had a pool to make the kids happy and a hot breakfast.
3 out of 5
by A verified travelerfrom minneapolis

Great waffles...

Posted Oct 14, 2014
When we first walked in to check into our room another guest was up at the counter because he had found a bloody tampon in his ice bucket. Gross. We booked our room for the whirl pool suite. The Jets however worked off and on...and then stayed on. The hotel staff wouldn't do anything about it. The loud rattling continued on all through the night. We got little sleep. The front desk man told us that he wouldn't do anursing about it because we booked through expedia and not them personally. Never planning to visit here again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom North Dakota

Nice hotel for the money!

Posted Oct 13, 2014
Pros: Staff very friendly.
Cons: Family had a birthday party in the lobby. They had slow cookers set-up with some unpleasant smells. Everyone has different tastes...
Location: Close to a Walmart and I494 access.
Clean and quiet room! Swimming pool and free continental breakfast available! Helpful and friendly staff!
2 out of 5
by A verified travelerfrom Duluth

Decent hotel near the interstate and hotel

Posted Oct 12, 2014
Pros: There honestly was not much to like about this hotel except the air conditioner works well.
Cons: Just about everything needs to be improved.
Location: There is an Outback restaurant near the hotel, and the mall of America is only about 10 miles from there.
The front desk clerk made several parties (including us) wait for at least 5 minutes while he handled a personal phone call. Not a good start to our stay at this AmericInn. Once it was our chance to check in, the clerk could not find our reservation and wouldn't help by calling the other AmericInn across town. Only once I called them personally did the clerk suddenly "find" our missing reservations. The room was shabby and old, with a musty odor and stained bedcovers. Overall the room wasn't bad though and everything was clean. None of the staff was helpful. For a service industry, there was no sense of service in this group of people. Lastly, the hotel has a worn, rundown look to it.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Southwest

Airport Taxi Service

Posted Sep 25, 2014
Pros: The fact that they had a taxi service.
Cons: Mention that its a taxi service and not have on Expedia that its a shuttle service. There's a difference.
Location: It was nice that it had a gas station right across the street if we needed anything to drink , ect.
It was nice with the simple fact that they had a taxi service to the airport. That's what sold me. Plus the rate of the hotel was a very decent amount for one nice. Nice and quiet place to stay for the night.
2 out of 5
by A verified travelerfrom Houston

Misleading Accommodations

Posted Sep 22, 2014
The hotel claim luxuries that were overstated in comfort and services. Not particularly accommodating in providing transport services.
3 out of 5
by A verified travelerfrom madison

Posted Sep 22, 2014
Room smelt like cat pee for some reason. And check in took over 45 minutes because he was too concerned with his phone call to check me in
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly, welcoming hotel near the airport

Posted Sep 20, 2014
Pros: Fantastic staff
Cons: Hotel information should mention that it is necessary to call for transportation from the airport and provide a telephone no to do so.
Basic hotel made wonderful by friendly and helpful staff. Spacious room with everything needed for a comfortable stay, including coffee maker and free wifi. Very good breakfast with lots of choice. They provide free transportation from the airport via a local taxi firm, great arrangement but you need to call the hotel from the airport.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Winnipeg Canada

Nice hotel close to Mall of America.

Posted Sep 19, 2014
Cons: Staff should know how to get around by bus or train and have some knowledge of the Mall of America times, etc.
Room was clean. Breakfast adequate. Only problem was front desk staff was not very helpful with directions or Mall opening/closing times but all in all we enjoyed our stay and found our own way around through Google.