Ratings based on 208 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Hotel needs an upgrading

Posted Dec 18, 2014
Pros: Clean room, good wi-fi.
Cons: An air con system from the 21st century, better choice of cooked breakfast ( hash browns, mushrooms ? ,it's not difficult ). Modern running equipment
Location: Not great: next to motorway, nowhere to walk to, only one restaurant nearby
Room was clean and compfortable but the aircon unit was old and noisy. If you wanted a cooked breakfast the choice was poor.: some kind of omelette and an unidentifyable meat. Gym was useless: ancient running machines that run erratically and no loose weights. Staff friendly.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Nice and easy place to stay

Posted Dec 5, 2014
Pros: easy and comfortable
Cons: Staff said it would take 20-40 min to get to the airport - took 10 min. better safe than sorry, but that's a big difference in time
We were in the city to do a little shopping and pick up family from the airport. Was looking for someplace reasonably priced, comfortable and within proximity to both the mall and the airport
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Great breakfast

Posted Nov 24, 2014
Nice clean rooms, great selection for breakfast and nice free coffee all day long.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom illinois

Posted Oct 13, 2014
Pros: Staff and the cleanliness
Location: Went to mall of america
The staff was very pleasant and helpful. Even tho the elevator went out of service for the morning, the staff quickly helped us bring our luggage down and apologized for the inconvenience. It was serviced and running in a very timely manner. Very pleasant experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 2, 2014
Thought we were getting 2 queens -- there are no queen beds at this hotel --- Also, TV did not work and hotel associate at front counter very graciously offered us another room. This was a nice stay because of the professionalism of the staff -- way over the top! Thank you.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 2, 2014
Room air handler was noisy. Otherwise the room and location were OK.
2 out of 5
by A verified traveler

Mold in bathroom ceiling. Room was musty and damp

Posted Sep 29, 2014
Mold on bathroom ceiling and the room was musty and damp. When I told the front desk staff about it they did nothing, no apology no offer nothing.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minnesota

great hotel at a good price for the cities

Posted Sep 23, 2014
Pros: breakfast, hot tub, front desk help
Cons: We called shuttle to come to MOA, were told next pick up would be 45 min. 1 hour 45 mins later we were still waiting. TV/remote was slow, confusing
Location: Mall of America within 10-15 minutes depending on traffic. Easy access to the interstate and plenty of restaurants. Joe Senser's next door is GREAT.
The check-in process was simple and friendly. The front desk clerk was helpful and informative. Our room was ready and seemingly clean. The balcony was a nice surprise feature. The refrigerator and microwave came in very handy. There were plenty of options for breakfast (even healthy ones!) and the 24/7 coffee and hot chocolate was great. The sports bar next door, Joe Senser's, is by far the best Saturday night bar we have ever been to. Wonderful place! Our check out process was also simple and friendly. Overall, very pleased with the hotel.
3 out of 5
by A verified traveler

My Stay

Posted Sep 22, 2014
I thought the staff people were friendly and the room was comfortable; I had two concerns---the shower did not drain properly and the remote ong with no HD TV was substandard.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Appleton, WI

Posted Sep 21, 2014
Pros: Location worked great for us -- easy access to 494!
Desk clerk was very friendly and professional. Room was comfortable and very quiet.