Ratings based on 655 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Good location...good value!

Posted Sep 23, 2014
Pros: Proximity to shopping and quiet! Liked the tv setup as it was easy to hook up my Bluray using HDMI inputs.
Cons: Rugs slightly damp so made it a bit uncomfortable on the first day. Rest of the stay fine.
Very pleasant stay! Came for Vikings and Twins games. Very quiet and close to Mall of America. Also close to the new Minneapolis Outlet Mall. Everything is here for a relaxing stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, affordable and close to mall or outlet

Posted Sep 20, 2014
Had a wonderful experience. Hotel is very clean, staff are pleasant. Will stay in this hotel again
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Pleasant stay

Posted Sep 16, 2014
Pros: .
The staff was very friendly and helpful. There were plenty of pillows and the bathroom was modern and clean
4 out of 5
Recommended
for Everyone
by A verified traveler from Cochrane, WI

I would recommend

Posted Sep 16, 2014
The Hotel was easy to find, there was a DELISH Mexican Restaurant down the street with a friendly bar a few doors down! Although I was initially upset there would be a $10/night charge for just leaving our car in their parking lot as we flew out, the Hotel Shuttle was definitely worth it! The Hotel Shuttle Drivers were prompt, helpful, and friendly...a great asset to the Hotel! The rooms were clean and the beds were comfortable. As we left for the airport @ 5 a.m., they had a nice selection of cold breakfast items to choose from (the hot breakfast begins @ 6 a.m. I believe). When we returned to MPLS Airport, all we had to do was call the Hotel and the shuttle was there in 10 minutes to pick us up and drop us off at our car! Will definitely stay there again next time we fly out of MPLS Airport!
1 out of 5
by A verified traveler from wisconsin

Wouldn't recommend

Posted Sep 15, 2014
Pros: It had a fair breakfast
Cons: The whole cleaning process
Location: easy access to Interstate
The lobby is the only part of the hotel that is pleasing to the eye, the rooms are nice until you really take the time to look around, moulding is missing in the rooms, floors are not vaccumed, tables are not dusted, there were no screens on the windows and we were on the first floor. I was there with family for 6 days and not once was our room cleaned, one day we had no room service at all, we had been out all day and when we returned at 5 pm we had to have them call someone back in to at least give us clean towels and all the neccessities for the bathroom. Our key cards had to be re-programmed on a daily basis, no one knew how to get around or to St. Paul by train, we had to figure it out ourselves..... When going to MOA the shuttle driver was the one to offer us a coupon book not the hotel staff, needless to stay I was not very happy with Best Western. I normally stay at Comfort suites and thought that I would try someone different but you can be assured that I will be going back to Comfort suites.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 14, 2014
Pros: Nice clean rooms and very comfortable
Cons: Ran out of food at the breakfast. Did not supply enough when food when out.
Was a very nice location. We went to the Mall of America so it was easy to get there from the hotel. Also close to other stores to shop.
1 out of 5
by A verified traveler

Would not recommend to anyone

Posted Sep 13, 2014
Greatly in need of repair and maintenance--paint bubbling in bathroom, hair in sink, shower changed from cold to hot ever 30 seconds (worst ever experienced), peeling paint under window, could see daylight through air conditioning unit, no recognizable staff identification and unclean room and all areas of the facility. Would highly discourage anyone from staying at this facility.
2 out of 5
by A verified traveler

Great Location-Issues with plumbing

Posted Sep 11, 2014
Pros: Location. Shuttle to the airport.
Cons: Plumbing needs some major work.
This is a great location. The front lobby wasn't accessible because they were redoing it. Not a big deal but probably should be mentioned it was happening prior to booking. Shower had real issues. It was scalding hot one minute then freezing cold the next. Very uncomfortable. Breakfast was marginal. Very small room was over capacity. Food wasn't replenished when gone at least during my short time down there.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfort in a hurry

Posted Sep 5, 2014
Pros: I like the layout of the hotel and enjoyed the breakfast in the morning.
Cons: Poor TV reception...not clear picture.
I was lucky to get this room on short notice, booked it the night before. The room was spacious and neat. Im a big fan of rooms that supply you with a fridge and microwave. Bathroom was nice and they gave you a newspaper each morning.
3 out of 5
Recommended
for Everyone
by A verified traveler from Thunder Bay

Nice hotel good location

Posted Aug 31, 2014
Pros: The people.
Cons: Up date the plumbing fixtures in the room.
Location: Yes was great location fairly close to the things we wanted to do.
Generally Ok, but had some issues. Fridge in our room we couldn't get going, Staff helped us keep our food cool. Nice tile work in bathroom but the plumbing fixtures where old and didn't work well. OK bed, and nice and quite. Loved the front entrance and the water falls. Breakfast was OK. The heavy curtain that keeps the sun out of the room was torn, probably the sun deteriorated it.