Ratings based on 316 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, Nv

Quick trip

Posted Sep 7, 2014
Pros: Excellent location to downtown St. Paul and to access the freeway.
Parking at the hotel very convienant. Room very comfortable. If your a light sleepr the noise from the nearby freeway could be bothersome. However the view of the St. Paul cathedral is lovely. Will stay here again.
3 out of 5
by A verified traveler

Dirty , sheets had small holes allover

Posted Sep 5, 2014
Hot tub in room broken, sauna dirty with CIG, ashes
3 out of 5
by A verified traveler from pipestone

hotel by interstate

Posted Sep 3, 2014
Pros: nothing
didn't leave enough towels, beds hard, lots or road noise, phone didn't work, offered full menu, but only buffet for breakfast, restaurant closed for holiday, vending machines only took credit cards or change
4 out of 5
Recommended
for Everyone
by A verified traveler from Southwest, Mn

Nice Hotel, close to Minnesota State Fair

Posted Aug 28, 2014
Pros: Comfortable rooms, friendly personal, nice pool & hot tub. .
Location: Easy Access to the State Fair, State Capitol, Como Park Zoo, and all the Mpls/St. Paul sporting events.
Nice Hotel, very comfortable beds. The bad experience we had was early the second morning we were awakened at 3:00 AM because the desk clerk mistakenly gave another party a key to our room. We didn't get much sleep after that but the manager refunded our second night.
2 out of 5
Recommended
for Everyone
by A verified traveler from s

Noisy

Posted Aug 24, 2014
Bathroom ceiling dripped water. Housekeeping pounded on door to clean @ 8:45 Desk gave incorrect info about shuttle Noise through walls
4 out of 5
Recommended
for Everyone
by A verified traveler from WI

Easy access to downtown St. Paul and state fair

Posted Aug 24, 2014
Location: Close to downtown, Science museum, green line train to Mpls, great view of the Cathedral, easy access to interstate 94.
Helpful desk staff, two blocks from the green line. Very impressed with pool maintenance! 7am swimmers in party, staff was checking pH in all pools! Older hotel,but met our needs.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2014
It was lovely. Quiet rooms, good view of downtown St. Paul near the capitol.
3 out of 5
Recommended
for Everyone
by A verified traveler from J Detroit, MI

Nice hotel downtown

Posted Jul 29, 2014
Nice and friendly people, but no free breakfast . Pool was big, but not heated.
1 out of 5
by A verified traveler

Disappointment!

Posted Jun 23, 2014
Pros: Nothing
Cons: Everything
Location: N/A
We booked our reservation through Expedia on 02 June 2014 for a room on Saturday, 21 June 2014. We live in Rochester, about 90 minutes away, and wanted to stay near Excel due to attending a concert. I was called the afternoon by a staff member from Best Western on 21 June to confirm our reservation which I did and requested a late check-in. I was told by the Best Western employee no problem and look forward to seeing you later that day. As we arrived to the hotel around 11:30 p.m., I was informed by the hotel staff our room was oversold and given to someone who checked 8 minutes prior to arrival. The hotel blamed the oversold situation on a computer glitch and that we could stay approximately 25 miles away from St. Paul. Without making a scene in front of our kids, we decided to leave and drive back to Rochester. I would highly recommend you NOT stay at this hotel. Very sketchy employees, accommodations and location. This hotel is located directly in the highest crime area of St. Paul.
3 out of 5
Recommended
by PhD from Nh

Comfy bed

Posted Jun 20, 2014 on Hotels.com
Missed getting coffee in the lobby. Up early and did not want to brew coffee in the room.