Ratings based on 309 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveler from s

Noisy

Posted Aug 24, 2014
Bathroom ceiling dripped water. Housekeeping pounded on door to clean @ 8:45 Desk gave incorrect info about shuttle Noise through walls
4 out of 5
Recommended
for Everyone
by A verified traveler from WI

Easy access to downtown St. Paul and state fair

Posted Aug 24, 2014
Location: Close to downtown, Science museum, green line train to Mpls, great view of the Cathedral, easy access to interstate 94.
Helpful desk staff, two blocks from the green line. Very impressed with pool maintenance! 7am swimmers in party, staff was checking pH in all pools! Older hotel,but met our needs.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2014
It was lovely. Quiet rooms, good view of downtown St. Paul near the capitol.
3 out of 5
Recommended
for Everyone
by A verified traveler from J Detroit, MI

Nice hotel downtown

Posted Jul 29, 2014
Nice and friendly people, but no free breakfast . Pool was big, but not heated.
1 out of 5
by A verified traveler

Disappointment!

Posted Jun 23, 2014
Pros: Nothing
Cons: Everything
Location: N/A
We booked our reservation through Expedia on 02 June 2014 for a room on Saturday, 21 June 2014. We live in Rochester, about 90 minutes away, and wanted to stay near Excel due to attending a concert. I was called the afternoon by a staff member from Best Western on 21 June to confirm our reservation which I did and requested a late check-in. I was told by the Best Western employee no problem and look forward to seeing you later that day. As we arrived to the hotel around 11:30 p.m., I was informed by the hotel staff our room was oversold and given to someone who checked 8 minutes prior to arrival. The hotel blamed the oversold situation on a computer glitch and that we could stay approximately 25 miles away from St. Paul. Without making a scene in front of our kids, we decided to leave and drive back to Rochester. I would highly recommend you NOT stay at this hotel. Very sketchy employees, accommodations and location. This hotel is located directly in the highest crime area of St. Paul.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mn

Awesome free shuttle service to the Xcel!!

Posted Jun 18, 2014
It was great! Nice staff, nice bar/restaurant. Wish they had Miller 64, but, overall, great time!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay!

Posted Jun 13, 2014
We went to a concert at the excel energy center, which was in walking distance of the hotel. We also visited the capital and history museum which were also within walking distance. The rooms were very clean. Overall a nice hotel for the price.
3 out of 5
Recommended
for Everyone
by A verified traveler

OK Hotel

Posted May 28, 2014
The hotel was standard, their computer systems/internet/tv could use some updating. Room was standard two bed room, Kitchen was a fridge with a mircowave on top, by the tv . Bathroom soaps and towels and curtain need to be updated.
4 out of 5
Recommended
by Shayla from Fargo

My go-to St. Paul hotel

Posted May 26, 2014 on Hotels.com
I stay here whenever I'm in the cities for a concert/event!! The cost was a little high for a basic room for one night, but it was worth it.
5 out of 5
Recommended
by Steve from Iowa

Posted May 23, 2014 on Hotels.com
Loved it! FREE breakfast was Great - Much nicer than I expected.