Exterior

Reviews of Country Inn & Suites by Radisson, Coon Rapids, MN

2.5 out of 5
Country Inn & Suites by Radisson, Coon Rapids, MN
155 Coon Rapids Blvd NW, Coon Rapids, MN

Reviews

6.8
Rating 10 - Excellent. 192 out of 1003 reviews" "
Rating 8 - Good. 310 out of 1003 reviews" "
Rating 6 - Okay. 224 out of 1003 reviews" "
Rating 4 - Poor. 172 out of 1003 reviews" "
Rating 2 - Terrible. 105 out of 1003 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jodi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!!! I had an issue and they resolved it immediately!!! Will start again!!!
Stayed 5 nights in Mar 2024

2/10 Terrible

April

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Light didn’t work peace’s of hair and bath tub also you look out the window in see wood everywhere terrible look
Stayed 1 night in Mar 2024
Response from Linda E - Manager on Mar 25, 2024
I am very sorry to hear that your stay did not meet expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank you for the review and hopefully you can give us another chance in the future!

4/10 Poor

Jacquelyn, Coon Rapids

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Linda E - Manager on Mar 20, 2024
Thank you for your response!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is awesome
Stayed 1 night in Mar 2024
Response from Linda E - Manager on Mar 16, 2024
Thank you for your review! I am happy to hear that our staff exceeded your expectations!

10/10 Excellent

Guerra

Traveled with family
Liked: Cleanliness, staff & service, amenities
Suitable.
Stayed 1 night in Mar 2024
Response from Linda E - Manager on Mar 16, 2024
Thank you for the review. We greatly appreciate the feedback!

6/10 Okay

Delwin

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Linda E - Manager on Mar 16, 2024
Thanks for review! We hope next time we can exceed your expectations.

6/10 Okay

KeyAnya

Traveled with partner
Disliked: Property conditions & facilities
My tv did not work the entire time, i let the staff know and all they gave me was a new remote that also didn’t work. I was just told sorry and maintenance would be informed. No resoltion
Stayed 1 night in Feb 2024
Response from Linda E - Manager on Feb 13, 2024
HI, I am sorry to hear about your unresolved issue with your TV. I will personally ensure that all your complaints are addressed and that everything will be in order on your next visit. We look forward to welcoming you back then.

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Linda E - Manager on Feb 9, 2024
Thank you for the review! Much appreciated!

8/10 Good

Alena

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Linda E - Manager on Feb 9, 2024
Thank you for the review! Much appreciated!

6/10 Okay

Jennifer

Liked: Cleanliness
Tv didn’t work properly but overall not too bad for the price
Stayed 1 night in Jan 2024
Response from Linda E - Manager on Feb 10, 2024
Thank you for taking the time to leave a review. We have currently just switched TV providers! We hope this won't be an issue in future stays!

6/10 Okay

Tracy

Traveled with family
It smelled like sewer gas and when we tried to tell the front desk person he just said no we don’t have that problem here but we know what that smell is and it took about 30 mins for him to come to front desk to check us in. The room was nice. The building was under construction, I get things happen but were frustrated that he didn’t even care to recognize how bad the smell was it was bad. Otherwise everything else was good. I will likely stay there again hoping at that time the construction will be done. It was very convenient and breakfast was awesome!
Stayed 1 night in Jan 2024
Response from Linda E - Manager on Feb 10, 2024
Thank you for leaving a review. I am sorry some parts of your stay were not up to standard. We appreciate the feedback as we strive to make sure every guest is happy every time. We hope to see you again in the future after renovations!

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and accommodating
Stayed 1 night in Jan 2024
Response from Linda E - Manager on Feb 9, 2024
I am glad to hear our staff was very helpful and accommodating! We hope you can join us again.

6/10 Okay

Kalia

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Linda E - Manager on Feb 9, 2024
Thank you for the rating!

10/10 Excellent

Khalilah

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Linda E - Manager on Feb 9, 2024
We appreciate the outstanding review! We hope to see you again soon!

4/10 Poor

Candus

Disliked: Cleanliness, property conditions & facilities
There was construction and the room we were in was not even finished. No trim or baseboards on the walls
Stayed 1 night in Dec 2023
Response from Linda E - Manager on Feb 9, 2024
Thank you for your review. We are trying to get through renovations in a timely manner. We appreciate your patience and hope to see you again once we have fully renovated.

2/10 Terrible

Tami

Disliked: Staff & service, property conditions & facilities
Very loud and partly being renovated
Stayed 1 night in Dec 2023
Response from Linda E - Manager on Feb 9, 2024
I apologize for this experience. We are currently replacing carpet in all the of the rooms. We will be getting new furniture as well soon! Hope we can see you when renovations are finished!

10/10 Excellent

Jennifer L

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Linda E - Manager on Feb 9, 2024
We appreciate the outstanding review! We hope to see you again soon!

2/10 Terrible

Lydia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Linda E - Manager on Feb 9, 2024
We appreciate your business and the review. Please reach out to the hotel directly to express any concerns you may need to have resolved!

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Won’t be returning
When I was trying to check in no one was around to check me in. I stood around for at least 20 minutes. The place is under construction and a complete mess that would have been nice to know. It’s also run down the rooms are beat.
Stayed 2 nights in Dec 2023
Response from Linda E - Manager on Dec 19, 2023
Thank you for your feedback. Hopefully you can check out the rooms after our major renovation!

10/10 Excellent

Euphemia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Dec 2023
Response from Linda E - Manager on Dec 19, 2023
We appreciate your feedback! Hope to see you again soon!

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a great value
Stayed 1 night in Dec 2023
Response from Linda E - Manager on Dec 5, 2023
Thank you for the positive feedback! We look forward to you staying with us again!

2/10 Terrible

Bruce

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
They say it's been rebuilt but it looks terrible and the rooms are not clean is what they used to be and serves as terrible
Stayed 1 night in Dec 2023
Response from Linda E - Manager on Dec 5, 2023
Thank you for the feedback. We will be undergoing construction for the rest of the year. Hopefully we can make your stay more positive next time! Please reach out with any questions or concerns!

8/10 Good

Lisa

Stayed 1 night in Dec 2023
Response from Linda E - Manager on Feb 9, 2024
We appreciate the outstanding review! We hope to see you again soon!

2/10 Terrible

brittany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t!
This place was horrible. Flooring was torn up, construction stuff everywhere, numbers taped to doors, doors uncloseable, stained carpets and beds. Safety was an issue as a solo female and staff were a little intrusive into asking you personal details of what you were doing in town. Wanted to turn right back around.
Stayed 1 night in Oct 2023
Response from Linda E - Manager on Nov 30, 2023
Thanks for your response, we are waiting for new signage to come in. Material is on back order; we have replaced those numbers. New furniture is also on back order, choice was supposed to send in July. These things are out of our control. Brand new furniture is going in all rooms. We are currently still undergoing a 2-million-dollar renovation, we hope you can join back once is all finished! New carpet is going in as well (as you can clearly see).

10/10 Excellent

Annie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay.
Stayed 6 nights in Nov 2023
Response from Rick P on Nov 28, 2023
Thank You for your Feedback.

2/10 Terrible

Erika A

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
People across the hallway were fighting
Stayed 2 nights in Nov 2023
Response from Rick P on Nov 28, 2023
Thank your feedback.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Linda E - Manager on Nov 22, 2023
Thank you for taking the time to give us a review!

6/10 Okay

Kathy

Stayed 1 night in Nov 2023
Response from Linda E - Manager on Nov 20, 2023
Thanks for your response!

6/10 Okay

Kara

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
the breakfast was nice
Stayed 1 night in Nov 2023
Response from Linda E - Manager on Nov 12, 2023
Thanks for taking the time to give us a review! We hope to see you again!

4/10 Poor

KEITH

Traveled with partner, Traveled with pets
Disliked: Cleanliness, property conditions & facilities
Room heater very noisy, non smoking room smelled of smoke. Cotton travel bags left on the floor had to be washed because of the smell. Flooring was being replaced all over the building. Exit stair cases weren’t safe to use. Construction materials everywhere. Mattress was poor quality.
Stayed 1 night in Nov 2023
Response from Linda E - Manager on Nov 9, 2023
Thank you for your response. Hopefully you can join us back after renovations!

4/10 Poor

Everly

Stayed 2 nights in Oct 2023
Response from Linda E - Manager on Nov 9, 2023
Thanks for the rating!

4/10 Poor

Sue

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Biscuits and gravy was delicious. Property is unsafe. Stairway steps are loose when you step on it. They have construction wood against the stair rails which is hazardous. Carpets in room and super dirty and it was just super noisy. Pools looks dirty. Theyve been having construction supposedly going on for almost year now but there is no one there working during the day on anything. Its just there.
Stayed 3 nights in Oct 2023
Response from Linda E - Manager on Nov 5, 2023
Thanks for giving us a review. I will have maintenance look into the issue with the stairs. We try not to have construction crew in over the weekend, so guests can have a more relaxing and enjoyable time. Also, it is our busiest time. We hope you can appreciate these efforts. Please check us out again after remodel!

4/10 Poor

Gretchen

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Linda E - Manager on Nov 5, 2023
Thanks for your response!

8/10 Good

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2023
Response from Linda E - Manager on Nov 5, 2023
Thanks for taking the time to rate us!

4/10 Poor

Alison

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the price
Hotel is being renovated and we weren’t made aware of that. Room smelled. Sheets looked like they had blood stains, hair clogging the bathroom shower, and due to no carpet in the hallway housekeeping voices were extremely loud in the early morning.
Stayed 1 night in Oct 2023
Response from Rick P on Oct 30, 2023
Sorry for your Experiance.

8/10 Good

Summer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is currently being remodeled so the halls are missing their carpet. Our room was nice but I was confused to why we booked and paid for a king size room but upon check in were given a room with two queens. When asked we were told they didn't have a King room cleaned... we did not check in til 8:45pm so that was a bit discouraging.
Stayed 1 night in Oct 2023
Response from Linda E - Manager on Oct 26, 2023
I am sorry to hear about your experience. I hope you can join us after renovations! Please reach out for any other concerns!

4/10 Poor

WALTER

Traveled with partner
Disliked: Amenities
The breakfast was very good. Our room lacked heat and they never did fix it or offer to switch rooms. Most didn’t speak English so hard to communicate. Bathroom had no towel racks and no handicap rails in tub. No carpet in room so my bed kept moving. As I said earlier the breakfast was very good and the menu changed every day
Stayed 4 nights in Oct 2023
Response from Linda E - Manager on Oct 24, 2023
Thank you for the review. Our front desk staff is always available to answer any questions and help. We appreciate your kind words for our breakfast. Hopefully next time we can exceed your expectations!

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Way over priced for the conditions of the hotel. I understand they are under renovations, but if you going to do that much at once and leave it looking like that while guests stay there they should just temporarily close it!!
Stayed 1 night in Oct 2023
Response from Linda E - Manager on Oct 21, 2023
Thanks for the review. I will look into that situation for the hotel.

8/10 Good

Glen

Liked: Staff & service, amenities, property conditions & facilities
The price was right, it was under construction as there was no carpet in the hallways, and they were being painted so there was a lot echoing going down the hallway. I would stay there again
Stayed 1 night in Sep 2023
Response from Linda E - Manager on Oct 18, 2023
Thanks for taking to time to give us a review. We are ready for our new carpet to be put in! Hope to see you again after renovations are completed!

2/10 Terrible

Kory

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Linda E - Manager on Oct 18, 2023
Thanks for your response!

6/10 Okay

Lance

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is under construction dont think should have payed full price or at least should have been notified their was construction
Response from Linda E - Manager on Oct 18, 2023
Thanks for the review, we have been working with 3rd parties to notify on site about construction. We appreciate your patience! Hope you will stay with us again!

10/10 Excellent

Oluwatoyin

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Linda E - Manager on Oct 10, 2023
Thank you for taking the time to give us a review! We appreciate the feedback!

2/10 Terrible

Timothy

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Tub did not drain. No soundproofing. Room not cleaned. Poor service.
Stayed 3 nights in Sep 2023
Response from Linda E - Manager on Oct 2, 2023
Thank you for your feedback. I will be having maintenance resolving those issues.

4/10 Poor

Joy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was under construction which I didn't know prior to check in. Was given a room that was in very poor condition with tears in the curtains, carpet ripped, dirty, noisy. Reported my concerns to the front desk and was told a manager would contact me which they never did. I was told I would get a discount for the condition of the room which never happened.
Stayed 2 nights in Sep 2023
Response from Linda E - Manager on Oct 2, 2023
Thank you for reaching out and giving us a review. Glad we could resolve these issues. We hope you will rejoin us after full renovations!

4/10 Poor

Karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was clean, but smelled musty. Only 1 thin blanket in bed. TV kept loosing signal.
Stayed 1 night in Sep 2023
Response from Linda E - Manager on Oct 2, 2023
Thank you for sharing your experience. We are currently undergoing renovations and will addressing these concerns.

4/10 Poor

crispin

Business traveler
Disliked: Amenities, property conditions & facilities
This property is under construction and not suitable for residents, and the walls i the hall have holes it literally is a construction site , its old and bare. Lobby had no where to sit. looks like its just getting moved into.
Stayed 1 night in Sep 2023
Response from Linda E - Manager on Sep 28, 2023
Hi, thanks for the review. We are currently undergoing renovations, we appreciate the feedback!

8/10 Good

Barbara

Liked: Staff & service, property conditions & facilities
Property is being remodeled and our room upgrades were good but carpet was really dirty. Had dark stains, some sticky. Surprised room was rented out without carpet being replaced. Staff was very pleasant and helpful. Will probably stay there again when remodeling is completed.
Stayed 3 nights in Sep 2023
Response from Linda E - Manager on Sep 28, 2023
Thank you for taking the time to give us a review! We are in process of replacing carpet. We hope to see you again after remodeling!

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Under remodeling
While we understand the need to updates, the hotel was under major remodeling which had carpet pulled up, room numbers taped up by masking tape, doors and walls being painted and random doors unmarked and left wide open. We were on the second floor and could hear the people working on the third all night with music and pounding. The pool looked grimy with things floating on the surface. Our room smelt musty and had a slight cigarette smell.
Stayed 1 night in Sep 2023
Response from Linda E - Manager on Sep 28, 2023
Thanks for the review. We are currently in the process of remodeling. Thanks for your understanding!

8/10 Good

Sam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 1 night in Sep 2023
Response from Linda E - Manager on Sep 24, 2023
Thanks for your feedback, much appreciated!! Hope you had a wonderful stay!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Linda E - Manager on Sep 22, 2023
Thank you for taking the time to give us a review! We appreciate the feedback!