Ratings based on 92 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
96% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from fort worth tx

Posted Aug 25, 2014
Thanks to the hotel for checking me into my room early so I could make a wedding. Thanks again!
Comment from Hotel Management
Aug 28, 2014 by Karen, Hotel Management
Thank you for the great review. Every guest has a unique stay and we at Country Inn & Suites by Carlson, Eagan try hard to accomodate every guest and their special needs. We are excited to see that you enjoyed your stay.
1 out of 5
by A verified traveler

The Worst Motel Ever!!!

Posted Aug 25, 2014
Pros: Nothing
Cons: Everything!
Location: Construction!
Highly recommend no one stay here, this is basically that Motel you would never go to.
Comment from Hotel Management
Aug 29, 2014 by Karen, Hotel Management
We are sorry to hear that your last stay with us was not satisfactory. We strive to make every guests stay pleasant and accomodate them for each specific need. Please give us a call and let us know what we can do better and we hope that you will try us again in the future.
Comment from Hotel Management
Aug 28, 2014 by Karen, Hotel Management
We are Country Inn & Suites in Eagan apologize that your last stay with us was not satisfactory. We try very hard to make every guests stay a great experience and we would like to hear more information about why your stay was so unsatisfactory. We really strive on making each guests experience special and unique so that they truely feel at home while staying with us. We hope you try us again so that we can show you that our hotel is a great hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great value

Posted Aug 6, 2014
Cons: Increase breakfast hours
Location: There isn't much near by unless you want to visit the mcdonalds
Everything was good for the price, just don't try talking to the people in charge of breakfast in the morning... I don't think they like mornings any more then I do.. Also, only having breakfast until 9:30 am isn't very good if you like breakfast closer to lunch. 10 or 10:30 might be more reasonable.
2 out of 5
by A verified traveler from Wisconsin

Nice hotel, but unorganized

Posted Jul 23, 2014
Pros: It was very clean, the rooms were nice.
Cons: Customer Service.
Location: Didn't venture out.
I chose this specific hotel because of the park and ride. I purchased the park and ride option and paid a large amount for it, however, when I got to the hotel they didn't have me listed as a park and ride. Not a big deal, I showed my email receipt that I should have it. Filled out the forms and went on my way. My flight was leaving at 6:00 a.m., I went to the front desk at 3:30 a.m. and the girl at the front desk said they didn't do park and rides on Sundays and I would have to find a way to the airport myself! I highly encouraged her to get and pay for a taxi to get me to the airport. She did. She was very rude and made me feel as though it were my fault. I will never go back to that hotel or a Country Inn and Suites.
Comment from Hotel Management
Jul 29, 2014 by Nicole, Hotel Management
Dear Guest, We apologize for the confusion about your reservation during your last stay. We try and make every guests experience great. Even though the reservation was not smooth we are glad that you made it to your destination on time. We are definitely working on this issue and we hope you will see that your next stay will be better. Please try us again. Thank you.
3 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City, UT

It was just ok.

Posted Jul 1, 2014
Pros: Proximity to our events.
The first night I turned down the sheets and they were disgusting. They did come and change them for our immediately. The next day was room was never cleaned. I thought the service was just ok. I thought the staff was responsive to our needs.
4 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Posted Jun 2, 2014 on Hotels.com
Everything was good, rooms were ice, towels were not scratchy, good breakfast variety. A/C had a rattle. Didn't need A/C that night.
Comment from Hotel Management
Aug 9, 2014 by Nicole, Hotel Management
Thank you so much for your reiview. We really appreciate them and are very glad that you and your family had a great stay. Thank you for letting us know about the A/C unit. We will have that looked at immediately. We appreciate your business and hope to see you again soon in Eagan.
4 out of 5
Recommended
for Personal Event
by A verified traveler

close to where we needed to be

Posted May 13, 2014 on Hotels.com
pleasant
5 out of 5
Recommended
for Everyone
by L from Saginaw, MI

Very impressed!

Posted Apr 30, 2014
Pros: Great location: quiet but close to cities. Hot breakfast. Pool with two separate hot tubs! Allowed 6 kids under 13 to stay in same room with parents.
Cons: The curtains could close more tightly or be heavier for a darker room (e.g., blackout curtains option).
Location: 5 min drive to strip mall 10 min drive to Mall of America, airport, historic Fort Snelling 15-20 min drive to Minneapolis or St. Paul
Staff were warm, welcoming and helpful. Very quick to meet any needs brought to their attention. The facility had everything we could possibly need. Very good location to get to St. Paul, Minneapolis, the Mall of America, and other surrounding sites of interest. Close to stores for forgotten items or groceries. Quick to get on/off highway but quiet in the rooms.
1 out of 5
Recommended
by kevin ross from eagan

Posted Apr 2, 2014 on Hotels.com
Not very good, they have construction going on and they started at 7am Sunday Morning. The breakfast was way below par and it had the pool closed for two day's because of an accident one day is the norm.
Comment from Hotel Management
Jun 14, 2014 by Ashley, Hotel Management
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Big 10 Hockey tournament

Posted Mar 29, 2014
Great location away from the hustle and bustle of the cities, yet within 5-7 minutes of downtown St Paul. Excellent pricing for our three night stay. Very clean establishment.