Studio Suite, 2 Queen Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, desk

Reviews of Country Inn & Suites by Radisson, Eagan, MN

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 403 out of 1004 reviews" "
Rating 8 - Good. 297 out of 1004 reviews" "
Rating 6 - Okay. 157 out of 1004 reviews" "
Rating 4 - Poor. 85 out of 1004 reviews" "
Rating 2 - Terrible. 62 out of 1004 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very up to date hotel, comfortable, clean. Would recommend.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 18, 2024
Hi Andrew,Thank you for your kind words! We're thrilled to hear that you found our hotel up to date, comfortable, and clean. Providing a modern and welcoming environment for our guests is always a top priority for us. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Vicky

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Wonderful front desk!
Stayed 4 nights in Feb 2024
Response from Guest Relation Management on Apr 12, 2024
Hi Vicky,Thank you for your kind words about our front desk team! We are delighted to hear that you had a wonderful experience with them during your stay. Providing exceptional service and hospitality to our guests is our top priority. We will be sure to pass along your compliments to our front desk staff, as they will be thrilled to hear that their efforts made a positive impact on your visit. Thank you for staying with us, and we look forward to welcoming you back for another memorable stay in the future!

2/10 Terrible

Paige

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got to one of our rooms. Dirty bed not made, dirty towels on the bathroom floor, garbages full this was at 330pm they did not have our rooms ready for check in at 3pm as they state is check in time. Had no one to clean that room apparentky gave us a different room with one bed and a pull out couch, we booked a two bed and pull out couch. The pull out couch in the other room they gave us has spring sticking out and is flatter than a pancake. Front desk agent was rude and raising his voice at us. We came for a kids birtbday and they completly ruined our day. It states online conjoining rooms, they do not have that. Whole aspect of this place is a fail.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Paige, I'm sorry to hear about your disappointing experience. We take cleanliness and guest service seriously and will address your concerns with our team. For future assistance with room preferences, we recommend contacting the hotel directly. We appreciate your feedback and will use it to improve our services.

10/10 Excellent

Tashona

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very underrated. The airport shuttle was quick and easy. And the room was very comfortable. The breakfast isn’t like the other ones that provide bags with snacks, it’s real food!! Definitely will stay again!
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 4, 2024
Hi Tashona,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay and found our airport shuttle service to be quick and convenient. We're also glad to hear that you found your room to be very comfortable. Providing our guests with a comfortable and relaxing stay is our top priority, and we're delighted that we met your expectations in this regard. We're glad you enjoyed our breakfast offerings! We believe in providing our guests with a delicious and satisfying meal to start their day off right, and we're pleased to hear that you appreciated our real food options. Thank you for your kind words, and we're excited to welcome you back for another stay in the future!

6/10 Okay

Aravind Kumar

Traveled with partner
Liked: Amenities, property conditions & facilities
Everything was good. Except the cleaning service. They cleaned the toilet but never changed the sheets. But ya. Prompt shuttle service. Nice location.
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on Apr 1, 2024
Hi Aravind,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed most aspects of your stay, including the prompt shuttle service and convenient location. Please know that your feedback will be shared with our housekeeping team to ensure that appropriate measures are taken to prevent such occurrences in the future. Your comfort and satisfaction are important to us, and we appreciate your understanding. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more satisfactory experience in the future.

10/10 Excellent

Paulla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Apr 2, 2024
Hi Paulla,Thank you so much for awarding us a perfect rating! We are absolutely thrilled to hear that your experience was outstanding. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations in every aspect. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

2/10 Terrible

Brent

Traveled with family
Disliked: Cleanliness
Our room had bed bugs.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 31, 2024
Hello Brent,We are sorry to hear about your experience. Please feel free to reach out to our management team for further assistance with your concerns.

6/10 Okay

carina, Waukesha

Traveled with family
Liked: Staff & service
So…… I will start with the pros. The beautiful woman with long lashes at check in. So nice and friendly. The breakfast lady was so nice too. The manager is nice as well and helped us solve some issues. The showers have really nice pressure. The beds were comfortable enough. Breakfast was small but always had eggs and sausage or potatoes and also cold items. The cons….. the other guests that spoil the hotel. We had to move rooms because of smoke/pot smell. I mean it was baaadddd. Manager moved us to fourth floor. Much much better! If you are on the lower floors u will hear kids running and jumping and playing till late! I appreciate the low price, but it did come with a bigger price…..
Stayed 3 nights in Mar 2024
Response from Manager on Mar 31, 2024
Hello carina,We are delighted to hear you enjoyed the friendly service at check-in and during breakfast, as well as the comfortable beds and good shower pressure. We are glad the manager could assist with your concerns. We regret to hear about the disturbance from other guests, but we are pleased the room relocation improved your stay. Our team strives to provide a pleasant experience for all guests.

6/10 Okay

Lynne

Traveled with partner
Liked: Cleanliness, staff & service
Good value for the money. It’s kind of in the middle of nowhere. A gas station, McDonald’s and Taco Bell are within walking distance (across the parking lot). Otherwise about a 10 minute drive to other shopping and restaurants. 15 minutes to Mall of America. Staff were great. Unfortunately they were short on facecloths for most of our stay. Breakfast was ok. Lots of poorly finished renos (patch jobs that weren’t painted over or finished to match the surrounding areas) which isn’t aesthetically pleasing but everything was functional. Average hotel, comfortable king bed, large room, decent price.
Stayed 4 nights in Mar 2024
Response from Guest Relation Management on Mar 28, 2024
Hi Lynne,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be a good value for the money and that you enjoyed the comfort of our king-size beds and spacious rooms. We appreciate your comments regarding our location and amenities nearby. We understand that while being in a quieter area may have its advantages, it's also important to have convenient options nearby. We will take your feedback into consideration as we strive to improve our guests' overall experience. Your concerns will be shared with our housekeeping team to ensure that we have an adequate supply of amenities available for our guests in the future. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relation Management on Mar 29, 2024
Hi Ashley,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
The airport shuttle was very helpful even at 4am!
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 26, 2024
Hi Morgan,Thank you for your positive feedback! We're delighted to hear that our airport shuttle service was helpful to you, even at such an early hour. Ensuring convenience and assistance for our guests, especially during early or late hours, is important to us, and we're glad that our shuttle service met your needs. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

2/10 Terrible

Gary

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was cold, even after having maintenance come fix the heat. My elder mother wasn’t able to safely take bath. I was double charged. Not coming back.
Stayed 3 nights in Mar 2024
Response from Guest Relation Management on Mar 26, 2024
Hi Gary,It deeply concerns us to hear about the issues you encountered, including the cold room, the safety concerns with the bath, and the billing error resulting in a double charge. Please rest assured that we will investigate each of the issues you've mentioned and take immediate steps to address them. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for money spent
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on Mar 26, 2024
Hi Teresa,Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our hotel to be a nice place for the money spent. Providing value and ensuring our guests have a pleasant experience is important to us, and we're glad that you felt your stay met your expectations. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

Gorden

Disliked: Cleanliness, staff & service, property conditions & facilities
The room I was in the toilet did not work. I checked in, checked the room over before I went out. Informed the staff at front desk. They informed me the janitor would be contacted. Later I came back same condition. I used public bathroom across the hall. Same issue next two days. I checked out early and went elsewhere. Parking lot had cars all over lot was full, vehicles parked on the grass. By condition of snow it was apparent that these vehicles had been there awhile. My last day there staff told me to park in the handicapped spot. That is would be ok. So U have stayed at Country in and sweets hundreds of time. This was definitely out of character.
Stayed 5 nights in Mar 2024
Response from Guest Relation Management on Mar 26, 2024
Hi Gorden,Thank you for your feedback regarding your recent stay at our hotel. It deeply concerns us to hear about the issues you experienced with the toilet in your room and the lack of resolution despite informing our staff multiple times. Please rest assured that this is not reflective of the level of service we aim to provide, and we will be investigating this matter further to ensure it is addressed promptly. We will also be reviewing our parking procedures to ensure that situations like this do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Terry

Stayed 1 night in Mar 2024
Response from Manager on Apr 15, 2024
Hello Terry, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly with any further details on how we can improve for the future.

10/10 Excellent

Scott

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind, rooms were clean
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 20, 2024
Hi Scott,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be kind and that you were satisfied with the cleanliness of your room. Providing excellent service and maintaining a clean and comfortable environment for our guests are top priorities for us, and we're pleased that we met your expectations in these areas. We'll be sure to pass along your compliments to our team members - they'll be thrilled to hear that their efforts contributed to your positive experience. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk people and good breakfast staff. Overall an enjoyable stay.
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on Mar 20, 2024
Hi Lori,Thank you for sharing your positive feedback with us! We're thrilled to hear that you had an enjoyable stay with us. It's wonderful to know that you found our front desk staff to be very friendly and that you enjoyed the service provided by our breakfast staff. We'll be sure to pass along your compliments to our team members - they'll be delighted to hear that their efforts made a positive impact on your stay. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean. Staff were all friendly and helpful. Breakfast options were the same as every other hotel you've ever stayed at. Upon checking in we discovered the room we booked, which i booked weeks prior and i called the day before and confirmed we had that room and informed the desk we would probably arrive around 7-8pm, was overbooked some how and now they didn't have. I have no idea how a hotel doesn't know how many rooms they have. But this is the world we live in. The very nice lady at the desk was apologetic and was able to get us into a room that was close to what we reserved. The mattress in our room needed to be replaced during the Obama administration. No cushion left and you could feel every single spring in that mattress. And finally the shower curtain in our room was about 6 inches too short for the shower so instead of the water draining into the shower it drained all over the floor. The heat/ ac worked well. Room was clean. Staff was friendly.
Stayed 3 nights in Mar 2024
Response from Guest Relation Management on Mar 20, 2024
Hi Adam,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly and helpful, and that you appreciated the cleanliness of our facilities. We have taken note of your concerns, and we will investigate these matters further to prevent similar situations from happening in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Brett

Stayed 1 night in Mar 2024
Response from Guest Relation Management on Apr 9, 2024
Hi Brett,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

4/10 Poor

Ian

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This hotel is a fair value and close to the airport. That’s all it has going for it. The bathroom was in bad shape, in dire need of a complete remodel. A plastic shower insert, awful water pressure, terrible caulk patching and crappy drywall patching, no towel bars. A saggy soft mattress and lots of highway noise. Breakfast is sad prison scrambled eggs on styrofoam and awful coffee. Sorry, but won't stay here again.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello Ian, Thank you for sharing your feedback with us. We appreciate knowing your thoughts about the bathroom and room amenities. We strive to provide a comfortable stay for all our guests and regret if we fell short in meeting your expectations. Your observations will be shared with the management for their information.

4/10 Poor

Stacy, West Salem

Liked: Staff & service
Disliked: Cleanliness, amenities
Horrible parking situation
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Stacy, We appreciate your feedback and apologize for any inconvenience caused by the parking situation. Your comments will be shared with the team for future improvements to better serve our guests. Thank you for bringing this to our attention.

6/10 Okay

Vickie

Traveled with family and small children
Liked: Staff & service, amenities
Paid for extended parking, but there was no where to park "legally".
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Vickie,We apologize for any inconvenience you experienced with our extended parking option. We recommend contacting our management team directly for further assistance with this matter. Thank you for bringing this to our attention.

8/10 Good

Rebecca

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Country Inn & Suites. We stayed the night prior to leaving for vacation. We had a great experience & the lady at the front desk was super helpful. The shuttle driver was so great & quick to pick us up! We had a suite & the pull out couch was in rough shape, could use a mattress update.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 12, 2024
Hi Rebecca,Thank you for choosing to stay with us before your vacation, and we're delighted to hear that you had a great experience overall. We appreciate your positive comments about our front desk staff and shuttle service. Your feedback about the pull-out couch is valuable, and we'll make sure to address this concern to ensure a more comfortable experience for our guests. We continuously strive to improve our services, and your input helps us in that process. We value your feedback and look forward to welcoming you back for another positive stay.

6/10 Okay

Sarah

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I appreciated the helpful staff. However I was not impressed by the cleanliness. The room looked like it was not properly vacuumed and the shower looked like it had not had a deep clean in a while. The bathroom was also very different than shown in website photos and there was no bath tub. The mattress seemed quite old and had minimal support. The breakfast was as expected. Not the best I’ve ever had, but both warm and cold options available each day. The blinds in the room did not fully close, so there was lights from the parking lots shining in all night. There was only one elevator and was extremely slow. The pool area floor appeared clean. However the corners and window sills were very dirty and windows were covered in mildew. I understand that the high humidity of the pool room will create mildew, but it appeared as though no one had wiped away any grime or cleaned these areas in a very long time. Overall, I was quite disappointed in my stay with Country Inn. Will likely not re-book with them in the future.
Stayed 3 nights in Mar 2024
Response from Guest Relation Management on Mar 11, 2024
Hi Sarah,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Melissa

Traveled with family
Liked: Staff & service
They ran out of pool towels.
Stayed 3 nights in Feb 2024
Response from Guest Relation Management on Mar 8, 2024
Hi Melissa,Ensuring that all our amenities, including pool towels, are readily available for our guests is important to us, and we regret falling short in this aspect. Your feedback is valuable, and I will ensure that your comments are shared with our team to address the issue promptly and prevent similar occurrences in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and courteous.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Rebecca,We appreciate your kind words about our friendly and courteous staff. We aim to provide exceptional service to all our guests. Thank you for sharing your experience with us.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hospitality and cleanliness
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 15, 2024
Hi Paul,Thank you so much for your kind words! We are thrilled to hear that you enjoyed our hospitality and found our hotel to be clean. Providing a comfortable and welcoming experience for our guests is our top priority, and it's always rewarding to receive positive feedback. We truly appreciate your support and look forward to welcoming you back on your next visit.

8/10 Good

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was in our room, the shelf/coat rack was pulled out of the wall. Did report this to the front desk upon checkout. Breakfast was good. Room was quiet.
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 29, 2024
Hi Jeanne,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed our breakfast offerings and that your room provided a peaceful environment for your stay. We have taken note of your concern, and we have alerted our maintenance team to address the problem promptly to prevent any recurrence in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

Berilynn

Liked: Staff & service, amenities, property conditions & facilities
It was very cold when we entered the hotel. We still had our jackets on while waiting to be checked in so it didn’t seem too uncomfortable. Everything was great as long as I didn’t leave my room. I did take part in the amenities of the pool area, it was comfortable, one of the hot tubs were out of service, but the temperature of the water in the pool and hot tub were great. I only scored it low on the fact it was so cold outside of our room and you needed to be dressed to be in a common area. It was very cold coming back from the pool area wet. I hope in the future they can keep the heat at a comfortable level for guests.
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 22, 2024
Hi Berilynn,Thank you for sharing your experience with us, and we appreciate your detailed feedback. Your feedback about the cold conditions in common areas is crucial for us to address, and we will certainly look into adjusting the heating to ensure a more comfortable environment for our guests. We understand the importance of maintaining a pleasant temperature throughout the hotel, especially in shared spaces like the lobby and hallways. We value your business and hope to have the opportunity to welcome you back, providing you with more satisfying experience.

6/10 Okay

Kathryn

Traveled with group
Disliked: Cleanliness, amenities
Not the cleanest, lots of kids running around unattended. Pool area and bathrooms could be upgraded.
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 22, 2024
Hi Kathryn,Thank you for taking the time to share your observations about your recent stay with us. Maintaining a clean and safe environment is of the utmost importance to us, and we will address this matter with our housekeeping and security teams to ensure a more enjoyable experience for all our guests. Additionally, your comments about the pool area and bathrooms are duly noted. We are continuously working on enhancing our facilities, and your feedback will be instrumental in guiding these improvements. Rest assured, we will evaluate the areas you mentioned to provide a more comfortable and updated experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Benned

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relation Management on Jan 17, 2024
Hi Benned,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

4/10 Poor

Samara

Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 9, 2024
Hi Samara,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Myra

Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 29, 2024
Hi Myra,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

6/10 Okay

Ofir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Ofir, We apologize if your experience did not meet your expectations during your recent stay. We encourage you to reach out to our hotel directly to share any specific feedback so that we can address the issues and improve for the future. We hope to have the opportunity to welcome you back and provide you with a better experience.

2/10 Terrible

Cory

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Jan 7, 2024
Hello Cory,We're sorry to hear that your experience at our hotel did not meet your expectations. We value all feedback and encourage you to reach out to our hotel directly so that we can address any concerns you may have had. We strive to provide exceptional service to all our guests and hope to have the opportunity to make it right for you in the future.

8/10 Good

Katie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relation Management on Jan 2, 2024
Hi Katie,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

4/10 Poor

Alyssa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 2, 2024
Hi Alyssa,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Relation Management on Dec 27, 2023
Hi Heather,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the price
In town for a funeral and they gave us a room that had not been cleaned yet. This also happened to my Aunt and Uncle. Hotel was decent, but very stingy. We had 2 kleenexes and used them and when we returned after our room had been cleaned, the box had been refilled with 2 more kleenexes. The hot breakfast was very good. Definitely not the Ritz but good value for $100/night
Stayed 3 nights in Dec 2023
Response from Guest Relation Management on Dec 19, 2023
Hi Christopher,Thank you for your feedback regarding your recent stay at our hotel. I'm glad to hear that you found the hot breakfast to be very good and considered the hotel a decent value for the price. Your feedback regarding the limited supply of amenities is noted, and I assure you that we will address this matter with our housekeeping team to ensure a more generous provision for our guests in the future. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

4/10 Poor

Jackson

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The front desk person was very friendly. My room had wet used towels in the bathroom and hairs on the counter
Response from Guest Relation Management on Feb 13, 2024
Hi Jackson,Thank you for your feedback regarding your recent stay at our hotel. Providing a clean and comfortable environment for our guests is a top priority, and it's disappointing to hear that we fell short in this regard. We'll address this matter with our housekeeping team immediately to ensure that thorough cleaning procedures are followed and that all areas of the room are properly maintained for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Robert

Stayed 2 nights in Nov 2023
Response from Guest Relation Management on Dec 5, 2023
Hi Robert,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little close to a busy and loud road but hard to get away from that for a chain hotel.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 28, 2023
Hi Mark,Thank you for your feedback regarding your recent stay at our hotel. We understand that a peaceful environment is crucial for a comfortable stay, and we will review our room assignment procedures and explore potential solutions to minimize the impact of external noise for our guests. We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future.

10/10 Excellent

Clay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unable to close curtains in room all the way. With the lights outside was pretty bright. Everything else was great!
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 28, 2023
Hi Clay,Your feedback is invaluable, and we appreciate you bringing this to our attention. Rest assured that we will address the issue promptly to ensure a more comfortable experience for our guests in the future. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 21, 2023
Hi Kelly,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.

10/10 Excellent

Allison

Stayed 2 nights in Nov 2023
Response from Guest Relation Management on Dec 12, 2023
Hi Allison,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

2/10 Terrible

Sean & Nikki

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I payed for a junior suite and when I arrived I was told they didn’t have any and wouldn’t give me a discount or refund for a cheaper room. The first room assigned, the door didn’t lock. Even with the dead bolt engaged someone could walk in just by turning the handle. They say on the website that they have a free area shuttle within 5 miles but that’s a lie and the staff refused to assist us. On check out day, one hour before check out, the house cleaner and manager knocked once and walked right into our room within a couple seconds after knocking. They didn’t have an excuse as to why they were barging in and wouldn’t even apologize. The only two food options within walking distance are a Taco Bell and a McDonald’s and the staff had no idea what time they were open until. First trip to Minnesota and we didn’t have a good experience because of this hotel. I’ll never stay here again.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 18, 2023
Hello Sean & Nikki,Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We understand that not having the requested room type can be disappointing. Our team is constantly working to improve our security measures, and we appreciate your feedback on the door lock issue. We apologize for any confusion regarding the shuttle service and will review our website information accordingly. We regret any disturbance caused by the housekeeping and management's visit and will address this internally. We apologize for any lack of information regarding nearby food options and will ensure our staff is better informed for future guests. We appreciate your feedback and hope you will reconsider staying with us in the future.

10/10 Excellent

Rand

Business traveler
Liked: Property conditions & facilities
Easy to get to and close to my meetings
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Rand,Thank you for choosing our hotel for your recent stay. We're delighted to hear that our convenient location met your needs for your meetings. We hope to welcome you back in the future.

2/10 Terrible

Troy

Stayed 1 night in Nov 2023
Response from Guest Relation Management on Dec 5, 2023
Hi Troy,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very convenient, close to the airport,easy parking and very comfortable for a single female traveler, wanting to feel safe.
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Ann,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you found our location convenient, with easy parking. The safety and comfort of our guests, especially single female travelers, is a top priority for us. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

PAMELA, SIOUX FALLS

Stayed 2 nights in Oct 2023
Response from Guest Relation Management on Nov 1, 2023
Hi Pamela,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!