Ratings based on 1,492 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Wish I would have known it was under construction.

Posted Feb 18, 2015
Horrible parking because of construction. Dust every where too. Some information inaccurate from staff. Overall, it was tolerable.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Minnesota

Renovations underway

Posted Jan 31, 2015
Pros: Price, proximity to MOA
Cons: Deep cleaning of bathrooms and carpeting.
Location: MOA
I have stayed here a couple of times before. Truly is 'steps away' from the MOA. Didn't read the fine print when I booked on Expedia that the pool wasn't open or that hotel is going through renovations. The price probably reflected that since it was lower than I paid in November. Front desk/main entrance rerouted to other side of hotel due to the renovations. Didn't ask the date for completion. Staff friendly. Shuttle to MSP terminals prompt. The rooms were clean, but I think they really need deeper cleaning to the corners in the bathroom tiles (mentioned that in November review, too).
Comment from Hotel Management
Mar 6, 2015 by Heidi, Hotel Management
Thank you so much for taking the time to review our hotel. I am sorry that the pool was closed, but it is open now and we would love to have you back with us! The completion will be early March for the first tower and the lobby! Please come check us out! Also, thanks for your comments about the cleanliness. You comments will certainly help us improve. Hope to see you again soon! Heidi Olson Regional General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom R

Quick weekwnd

Posted Jan 30, 2015
Great place to stay. Great location by the mall. Will stay there again
Comment from Hotel Management
Mar 6, 2015 by Heidi, Hotel Management
Thanks Jason for taking the time to review the hotel. We look forward to your return visit! Heidi Olson, Regional General Manager
2 out of 5
by A verified travelerfrom Minnesota

Close to MOA

Posted Jan 26, 2015
Pros: I liked that it was so close the the Mall of America.
Cons: Upgrade the decor. Do a better job with painting.
The pool was out of order, so that was disappointing. The look of the room was nice, but close up, the paint was done poorly, there were holes in the hide-a-bed. We spent very little time in the room, so it was fine for the night we stayed there. I wouldn't stay again, even though it was the cheapest hotel right across from MOA.
Comment from Hotel Management
Mar 12, 2015 by hcole@carlsonrezidor.com, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. We hope for another opportunity to exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Milwaukee, Wisconsin

Posted Jan 23, 2015
Pros: It was right across the street to Mall of America
Cons: The beds could be more comfortable
Location: I went to Mall of America, the location was perfect.
The hotel was nice, but under construction at this time.
Comment from Hotel Management
Mar 7, 2015 by Heidi, Hotel Management
Thanks for your review Joanne. We look forward to your future visits. Heidi Olson, Regional General Manger
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Anchorage, AK

Perfect for us!

Posted Jan 16, 2015
Pros: Very clean, large room. Excellent temperature control. Nice looking pool (we didn't have our swimsuits or we would have tried it out).
Location: The Mall of America is right across the street and the airport is about a ten minute drive away. Very convenient!
Close to the Mall of America and to the airport. Also love that they have free parking and two attached restaurants (TGIFriday's and IHOP). We had dinner at TGIFriday's and it was not only delicious but the service was amazing!
Comment from Hotel Management
Mar 7, 2015 by Heidi, Hotel Management
We are so glad you liked the attached restaurants! We love them too! Thanks for the review Teek and we look forward to your future stays! Heidi Olson, Regional General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2015
The building we were in seemed older. Lamp shade had a tear in it, bathroom was old, the heating / cooling unit was really old.... Just didn't feel clean. Pool area old and outdated. Hair by the hot tub was disgusting. Staff was really super friendly .
Comment from Hotel Management
Mar 6, 2015 by Heidi, Hotel Management
Thanks for taking the time to review our hotel. I appreciate your feedback as it helps us improve. Since your visit we did just finish a pool remodel, please come check it out. We think you will enjoy it. Also, we are working towards finishing a renovation so I hope for your next visit we will exceed your expectations. Best regards, Heidi Olson, Regional General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Recent Visit to Country Inn and Suites

Posted Jan 6, 2015
Pros: front desk service is excellent, complimentary breakfast was good
Cons: housekeeping time needs to improve, we were out all morning and we were expecting room to be clean when we returned, but, it was not
Location: we like location because it is close to Mall of America and bus/trains when going downtown for sporting events
my wife and I usually stay at Country Inn and Suites when we visit the twin cities because of service and location. However, two concerns cam up this time, one was housekeeping was completed late in the afternoon which did inconvenience my grandson's naptime and other concern was seeing a young boy sleeping in the corridor between the hotel and IHOP restaurant.
Comment from Hotel Management
Mar 6, 2015 by Heidi, Hotel Management
Thank you for taking the time to share your experience. I'm sorry to hear about your concerns and I have looked into both situations. We will use your feedback to improve future experiences. We hope to see you again very soon. Best regards, Heidi Olson, Regional General Manager
5 out of 5
Recommended
for Families
by A verified travelerfrom Brookings, SD

Posted Jan 5, 2015
Pros: location to sites we wanted to visit
Location: Mall of America
hotel staff was very very friendly and helpful! the only problem was at check in we were given a room key card for a room already occupied.
Comment from Hotel Management
Mar 6, 2015 by Heidi, Hotel Management
Geno, thanks for taking the time to give us a favorable review the hotel. I also appreciate your note about the wrong key. We will certainly use your experience as a training opportunity to improve. Thanks, Heidi Olson, Regional General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Fine hotel across the street from Mall of America

Posted Jan 4, 2015
Pros: Convenient location, comfort, good breakfast.
Cons: There was a pretty long line for breakfast and food kept running out.
Location: Mall of Americe, of course!s
Very nice staff, quick and easy checking, pleasant and comfortable room.
Comment from Hotel Management
Mar 12, 2015 by Heidi Olson, Hotel Management
Thanks for your nice comments! We are delighted you enjoyed the hotel, the fantastic location and our team. We hope to see you again soon. Heidi Olson, Regional General Manager