Ratings based on 1,319 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Panama City, FL

a great trip experience!

Posted Aug 28, 2014
Pros: We appreciated the kindness of the friendly staff, especially Johnathan at the front desk. Customer service was superb!
Cons: We were 100 percent satisfied with our experience.
Location: Mall of America was easily and safely reached via a short walkway. Restaurants adjacent to the hotel as well as in MOA were numerous.
"The Mall of America," was my son's response when I asked him where he wanted to go for his birthday! Of course I booked the flight and the hotel through Expedia! Our flight connections went smoothly, and Country Inn and Suites was the perfect place to stay. Airport shuttle service was prompt. Hotel staff welcomed us warmly, gave us hotel information, explained directions for walking to Mall of America,, and made suggestions for nearby restaurant dining. The hotel breakfasts were excellent to include my son's favorite cereals as well as my favorite yogurt with fresh fruit. Hotel staff members were genuinely kind and helpful. My son? Well, he is already talking about his birthday next year and how he wants to return to Mall of America "and stay at that nice hotel."
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel, good location

Posted Aug 28, 2014
I've stayed at this hotel several times. Hotel staff have always been pleasant and accommodating. Clean rooms...overall great service. Hotel's attached restaurants and close proximity to the airport and mall make an ideal place to stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2014
Pros: Location.
Check-in took a bit long as they couldn't locate my reservation with name or confirmation number. Otherwise the room was good and the location was good.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Great location. Close to mall! Great breakfast!

Posted Aug 21, 2014
Great place to stay. Very helpful staff. Restaurants connected. Fantastic breakfast included. Pool and hot tub area very nice! Very accommodating!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 5, 2014
Great hotel to stay for convenience to the mall..have stayed here many times and have never had a bad experience...do wish they would have more than just the bathroom mirror...would be easier for multiple people to get ready while bathroom is occupied.
4 out of 5
Recommended
for Everyone
by A verified traveler from des moines

Great comfort, bit over priced.

Posted Aug 3, 2014
Was a great place and very comfortable. Cause to the MOA and all it has to offer. Just a bit over priced.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunnyvale, TX

Great hotel next to Mall of America.

Posted Jul 28, 2014
Pros: Everything
Cons: I can't think of anything.
Location: Mall of America is across the street. The airport is close by too.
This hotel was within walking distance of Mall of America. Very courteous staff. Clean and comfortable hotel.
3 out of 5
by A verified traveler from egf

Posted Jul 27, 2014
I rented 2 rooms on expedia. I used my phone to rent it, I thought I was talking to someone from the hotel. We were supposed get adjoining rooms, queen beds in each room & 1 room was supposed to have 2 roll away beds. When we checked in the rollaway beds were not ready, the rooms were not queen beds & they were not adjoining. 1 of the rooms air conditioner did not work. My in laws were in the room without air & it was a trip they wanted to have fun because they were visiting us from Texas & we drove 5 hours to spend the night in rooms that were not what we expected. We were told that hotel manager couldn't do anything because we booked rooms through Expedia. Not a great experience or worth the $ we paid for the rooms. I was a little upset cuz I have stayed there before & had a great experience. That's why we booked the rooms there. We r planning a possible visit again before school starts & wanted to maybe book ur rooms again, but not sure after this visit. 😠😔
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Great location & Staff

Posted Jul 13, 2014
Great location & accross the road from Mall of America. Pierre & Chris & front desk were very helpful & had great customer service. Breakfast staff were very friendly & helpful.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 11, 2014
The free breakfast was delicious!! It was very easy to walk to MOA over the pedestrian bridge.