Ratings based on 173 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Mgmt in control

Posted Jul 13, 2014
When the hotel was stuck by lightning staff responded quickly and efficiently to inform guests of situation. The next day when a large group of young teens were making a lot of noise and running up and down the halls management promptly informed the adults that if behavior did not change immediately they would have to leave.
4 out of 5
by A verified traveler

Posted Jun 30, 2014
The room didn't have a hot tub as we requested. Over all it was good experience.
5 out of 5
Recommended
for Everyone
by Toni from Duluth MN

Our stay couldn't have been any better!

Posted Jun 23, 2014
Pros: cleanliness, pool and breakfast
Cons: nothing!
Location: Many restaurants near by. Canterbury Race Track and Valley Fair close by.
Easy to find and great location near restaurants. The staff was very friendly and lobby sparkling clean. Rooms were comfortable and exceptionally clean. Delicious breakfast!
3 out of 5
by A verified traveler

Overall Review

Posted Jun 19, 2014
Staff were pleasant, Room was clean. On check-in room smelled OK. Later on towards evening there was musty smell that continued to morning when I checked out. Wi-Fi worked initially in afternoon but by evening you could not get reception.
2 out of 5
by A verified traveler

Desired hotel with spa, fitness fac and fresh eggs

Posted Apr 22, 2014
Pros: When you walk in it is very pretty and cozy
Cons: New equipment in weight room, cleanliness and maintenance on spa, better breakfast or don't offer "fresh" food.
Location: It was handy for us as we were visiting family two exits away. Very convenient to shopping, banks and restaurants.
Very disappointed as we stayed for 6 days and wanted to work out - the gym was not functional everything was broken. We wanted to go in the hot tub/spa every night it was not working. I booked the room not only for the two already mentioned but if you go on their website it shows fresh breakfast...fresh omelets and eggs made to order, that is also false advertising as they only had fake scrambled eggs that were disgusting. The fruit was not fresh. The only thing that was good was the bed was comfortable and the shower was hot but I could have gotten that at home.
Comment from Hotel Management
May 16, 2014 by Maggie, Hotel Management
We apologize you were not satisfied with the condition of the hotel or our “Be Our Guest” Breakfast. Our goal is to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service during your stay. We appreciate you taking the time to share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
4 out of 5
Recommended
for Everyone
by Denny

quick weekend

Posted Apr 21, 2014
Pros: Location for what we needed
Cons: Seems like we always find hotel that the hot tub is being worked on. Room had a smell
Quick weekend get away. Room has a smell when we got there. Was comfortable. Nice breakfast area and breakfast each morning. We played cards in breakfast area Sat night with friends. Staff was very nice. The lady in the evening was able to answer all questions.
Comment from Hotel Management
Apr 24, 2014 by Maggie, Hotel Management
Thank you for takng the time to fill out our survey so that we can better serve our guests. I appreicate your honesty and feedback so we can address your issues . I spoke to our housekeeping and we are making a conscious effort to address the smell you encountered in your room. I also passed on your positive comment to our staff. I hope that you are able to come again in the future. We appreciate the business .
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay!!

Posted Apr 18, 2014
Clean room--great staff----comfortable lobby----cookies & coffee--fresh fruit available anytime.
5 out of 5
Recommended
for Everyone
by Rich

Great hotel.

Posted Apr 6, 2014
I stay here all the time when I am in town ti play poker @ Canterbury Park.
5 out of 5
Recommended
by LP from Shakopee

Wonderful stay!

Posted Jan 28, 2014 on Hotels.com
Check in was flawless. Very friendly staff. We were there three days and each morning there was something different for breakfast. This is the second time we've stayed in a suite and the last one I believe was larger. This one the side of the bed was almost right up against the heater so it blew warm heat right at my feet (not complaining) but I would hate to have cold air blowing at my feet in the summer! All in all it was a great trip and we will definately stay here again.
Comment from Hotel Management
Apr 19, 2014 by Karen, Hotel Management
Thank you so much for your wonderful comments. We are so pleased that your family had such a great stay and that you enjoyed the variety of our breakfasts. The entire staff at Country Inn & Suites by Carlson in Shakopee, MN try very hard to make every stay perfect for the guests. We really hope that you and your family come back and stay with us again soon.
5 out of 5
Recommended
by Ken from Milwaukee

Convenient and reasonable price

Posted Jan 27, 2014 on Hotels.com
Great friendly staff and good location. I'd stay again.