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Good morning Helen,A big thank you for recent stay at Grand Stay Stillwater and feedback. We are excited to earn your trust on our service. See you again soon.Best regards.
Absolutely disgusting!! There was dried vomit on the inside of the bathroom door, cobwebs through out the room, toilet was NEVER cleaned, hot tub didn’t work & the breakfast seemed like it was out from the day before. When I tried to communicate this to the staff, they just said there’s nothing they can do. I will NEVER stay there again. Drove 4 hrs for a reunion!
Anaiah
Stayed 1 night in Apr 2024
Response from Abdul on Apr 7, 2024
Clint,Thank you for the stay. Sorry for not having best experience this time.
No customer service, no joy, the breakfast was horrible, no choices, things not working, cleaning was poor, atmosphere was negative. I will not go back. The picture is not even the GrandStay I was at, it may be the old place, but not now.
Veronica
Stayed 3 nights in Mar 2024
Response from Abdul on Mar 30, 2024
Hi,Sorry to hear about the concern during the stay. Management is going to address issue immediately to over come for future.
Cost was very reasonable. 2.5 miles from downtown Stillwater
Lori
Stayed 1 night in Mar 2024
Response from Abdul on Mar 18, 2024
Lori,A big thank you for stay at Grand Stay Stillwater and amazing post stay comments. See you again soon.Best regards.
6/10 Okay
Travis
Traveled with family
Mar 11, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
A mediocre stay. My room on the main floor was noisy mostly due to the wood frame construction which produced ALOT of foot traffic and creaking floor noise from the room above. The occupants above us at the time were very active late at night which was annoying, and without earplugs made it difficult to sleep.
The drain in the showers was plugged, so water wouldn’t drain when showering. There was also no replenishment of towels to the room unless it was requested.
Continental Breakfast was below mid.
Rooms and facilities were clean and the staff were mostly friendly.
Travis
Stayed 2 nights in Mar 2024
Response from Abdul on Mar 11, 2024
Travis,Sorry to hear your concerns during the stay. Management will address all of these immediately to make a difference in your next stay.Regards.
10/10 Excellent
Cameron
Feb 11, 2024
Cameron
Stayed 1 night in Feb 2024
Response from Abdul on Mar 24, 2024
CameronA big thank you for stay at Grand Stay Stillwater and amazing feedback. We are proud to earn your trust for this time. See you again soon.Best regards.
Dayle,Good morning. A big thank you for the stay with Grand Stay Stillwater and the best feedback. WE are excited to earn your trust with a hope to see you again soon.Best regards.
10/10 Excellent
Paul
Dec 31, 2023
Paul
Stayed 1 night in Dec 2023
Response from Abdul on Jan 1, 2024
Paul,,A big thanks for the stay at Grand Stay Stillwater and giving us opportunity as guest to serve you and excited to earn your trust. See you again soon. best regards
Michelle,Good morning,A big thank for the stay at Grand Stay Stillwater and amazing feedback. We are happy to earn your trust during the stay. See you again soon.Best regards
It's a great place to make a pitstop! Could use better TVs. Overall its nice.
Samuel
Stayed 1 night in Dec 2023
Response from Abdul on Dec 23, 2023
Samuel, We truly appreciate your positive feedback. We thank you for choosing to stay at Grand Stay Stillwater and we look forward to serving you again in future. Best regards.
Cameron,We truly appreciate your positive feedback. We thank you for choosing to stay at Grand Stay Stillwater and we look forward to serving you again in future.Best regards.
Shabby bathroom door rotted at bottom toilet seat not cleaned looked like it was painted over chairs in breakfast torn and not repaired
Staff was friendly
Verified traveler
Stayed 1 night in Dec 2023
Response from Abdul on Dec 17, 2023
Hi,Thank you for the stay at Grand Stay and pointing out some item to repair. Management is going to address these issue on priority basis.Thank you again
Michael,Good Afternoon, A big thanks for the stay at Grand Stay and amazing feedback. We are excited to earn your trust. See you again soon.Best regards
Stephanie,Good Morning,A big thanks for the stay at Grand Stay and amazing feedback. We are excited to earn your trust. See you again soon.Best regards.
Mike,You have stayed here on 12/02/23 for one night but didn't good experience. It will be much helpful for us if you tell us something about your experience with some recommendations. Thank you
The front desk person was on his cell phone during check in. The room was a little dated with mold in bathroom. It was an ok room for one night. Our room was on ground level and right behind our room was a broken down travel trailer with people coming in and out of it all night.
James
Stayed 1 night in Nov 2023
Response from Abdul on Nov 20, 2023
Thank You for the stay and feedback. The broken trailor is for next building parking. Regards.
8/10 Good
Christina
Nov 19, 2023
Christina
Stayed 1 night in Nov 2023
Response from Abdul on Nov 20, 2023
Christina.Thank you for the Stay at Grand Stay Stillwater and post stay feedback. See you again soon.Best regards.
Good morning,A big thank you for your recent stay at Grand Stay Stillwater and amazing feed back. We are excited to earn your trust for your future stay too.Best regards.
Stay here many times when visiting family in the area. Generally, the same good service we experienced before. Only complaint is all 3 cereals offered were pre-sweetened. Would have prefered at least one plain cereal. But the packaged oatmeal wasn't pre-sweetened.
Larry
Stayed 3 nights in Oct 2023
Response from Abdul on Nov 3, 2023
Larry.Thank you for the stay at Grand stay Stillwater and post stay feedback. Property is going to honor your recommendation. Best regards.
Samantha,A big thank you for the stay at Grand Stay Stillwater and amazing post stay feedback. We are excited to earn your trust during the stay. See you again soon.Best regards.
6/10 Okay
Pauline
Oct 16, 2023
Liked: Cleanliness, staff & service
Didn't like walking up 2 flights of stairs. Didn't like no fan in the bathroom. Didn't like low/small toilet.
KristaA big thank you for your stay at Grand Stay Stillwater MN and an amazing post stay feedback. We are excited to earn your trust. See you again soon.Best regards.
Nice and well kept property. Room was just as expected. Staff were very friendly and helpful. A quick ride to downtown Stillwater for dining and shopping. Would stay here again.
Joy
Stayed 1 night in Oct 2023
Response from Abdul on Oct 11, 2023
Joy,Thank you for the stay at Grand Stay and amazing feedback. See you again soon.Best regards.
All sorts of Covid paraphernalia still up parking lot seemed unsafe, poorly lit. The food was terrible for the continental breakfast would not stay there again.
Verified traveler
Stayed 1 night in Sep 2023
Response from Abdul on Oct 4, 2023
Hi.Thank you for the stay. Management will take care of immediately.Regards.
10/10 Excellent
April
Traveled with family
Sep 30, 2023
April
Stayed 2 nights in Sep 2023
Response from Abdul on Sep 30, 2023
April,Good morning,Thank you for the stay at Grand Stay Stillwater and amazing feedback. See you again soon.
Mark,Good morning,A big thank for the stay at Grand Stay Stillwater and amazing feedback. We are happy to earn your trust during the stay. See you again soon.Best regards.
6/10 Okay
Christine
Sep 23, 2023
Liked: Cleanliness
Breakfast selection was minimal and didn’t look appetizing.
Christine
Stayed 1 night in Sep 2023
Response from Abdul on Sep 24, 2023
Christine,Thank you for the stay at Grand Stay Stillwater and feedback. Management will address breakfast issue and add more items immediately.Regards.
Room had such a musty smell we had to leave early due to my asthma. No refund given for 2nd night. Also at check in, front desk tried to give us a room on 2nd floor / no elevator when reservation was cleary for an accessible room. They did give us a furst floor room, however shower was not very accessible as it was normal tub shower combo with just more grab bars and shower wand. Lots of sand in hot tub. Ceiling falling down in bathroom. Odd black horizontal marks on wall of room.( Hoping not black mold. It would explain the smell) All chairs of dining room raggedy/ torn upholstery. Would avoid this place at all costs.
Heidi
Stayed 2 nights in Sep 2023
Response from Abdul on Sep 23, 2023
Sorry,Property will address these issue promptly to make your next best stay.Sorry again.
8/10 Good
Steve
Sep 18, 2023
Steve
Stayed 1 night in Sep 2023
Response from Abdul on Sep 23, 2023
Steve,Thank for the stay at Grand Stay and feedback. See you soon again.Best regards.
6/10 Okay
lori
Traveled with family
Sep 18, 2023
Liked: Staff & service, amenities
Disliked: Cleanliness
The curtains were very dirty and held together with tape, and the light shades were very dirty.
The staff is great.
Breakfast not so good.
lori
Stayed 2 nights in Sep 2023
Response from Abdul on Sep 23, 2023
Lori,Thank you for the stay at Grand Stay. Property is going to address immediately.Best regards
6/10 Okay
Kristine
Traveled with partner
Sep 16, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Lobby and public areas attractive and updated. Overpowering possibly chemical smell when entering room, later dissipated to reveal slight mildew smell. Main area of room was fine and surface clean. The bathroom had been partially updated, but rust on door, older bath fixtures, repaired/painted toilet seat and lack of ventilation definitely detracted from experience.
Kristine
Stayed 1 night in Sep 2023
Response from Abdul on Sep 16, 2023
Thank you for stay. Management will will all your recommendation.Thank you.
Delighted to see the room upon arrival. Clean, pleasant furnishings, roomy and very fresh smelling. Front desk was very helpful in finding station guide for television. Would definitely stay again and recommend it to others!
Thomas
Stayed 1 night in Sep 2023
Response from Abdul on Sep 9, 2023
Thomas,A big thank you for the stay at Grand Stay Stillwater and amazing feedback. We are excited that you had fabulous stay. See you again soon.Best regards.