Ratings based on 392 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

If you are claustrophobic, don't go to this hotel.

Posted Jul 15, 2014
The room is so tiny, there is barely any moving room for a family of four. I would compare it to the size of a big walk in closet. Both beds are up against the walls with one person width in between them. There is a desk in the room, which also holds the TV and coffee maker with not much room left. The room is so small the bathroom door is the kind that slides into the wall to open. There is no tub, just a shower. The other problem was when I booked with expedia I made it clear I wanted a fridge in my room. When we got there, there was no fridge and come to find out it was an extra $5 a night. When I confronted the hotel desk about it, they wanted no responsibility of it, their excuse was that I booked with expedia. I would never go back to this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from thunder bay ON

i was a good nights rest.

Posted Jul 13, 2014
the staf were very helpfull.pool and spa were nice for the kids.beds were comfortable. the room was clean and dust free.
2 out of 5
by A verified traveler from Winnipeg, MB

It was okay but would not stay there again.

Posted Jul 10, 2014
Cons: Get the keys to work properly.
Location: Mall of America.
We were disappointed with our stay. Room was cleaned but cups and coffee were not replenished each day. Staff was not overly friendly and only set our keys for one night when we had paid for three. Kept having to get keys reset every day there after. The hotel was overpriced for what we got. Would not stay here again.
3 out of 5
Recommended
for Families
by A verified traveler from St Louis

Fairly close to Mall of America. 10 minute drive.

Posted Jul 7, 2014
Pros: Easy access to highways, mall, downtown.
Cons: Breakfast was sad. Donuts were low quality, food was not supplied well, trash on floor by garbage can both mornings.
Location: Visited MOA two days, drove though downtown and walked riverfront.
Mall is great. Kids enjoyed rides, and good shopping.
3 out of 5
by A verified traveler from chicago

Ok for sleeping

Posted Jul 3, 2014
Stayed here while visiting family. Went to check in around 10 pm and the room we'd been given hadn't been serviced. Went back to desk, they were very sweet, but had to get a downgrade to keep room with two doubles. It's ok for sleeping but small. Breakfast was toast, donuts, waffles or cereal. Decor is dated but functional. Had to request new blankets in 2nd room because there were stains all over one (hoping it was chocolate).
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Nice place

Posted Jul 3, 2014
Pros: clean, comfortable beds
Location: about 5 min drive to Mall of America
stayed here for 3 days, great place, rooms clean & comfy beds staff very friendly & helpful breakfast was a little disappointing but didn't stay there for the breakfast
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jun 27, 2014
I thought we were getting a great deal by booking our hotel through Expedia. Turns out Expedia double booked our room. So, we were supposed to get a room with two queen beds, but we got a room with two double beds instead. The hotel manager, while very nice about it, could not do anything because we reserved the room with Expedia. So, my 6'5" husband's feet either hung over the edge of the bed or he had to sleep curled up, thereby reducing my sleeping area. The manager told us that when we reserved the room, the hotel was offering rooms at the exact same price and they could have guaranteed us a room with beds to accommodate our family. So, in the future, I will use Expedia to check out hotels, but I will reserve the room through the hotel itself. This was a learning experience.
4 out of 5
Recommended
for Everyone
by Kim from Minnesota

Good stay

Posted Jun 9, 2014
Hotel location was nice and easy to find. Room was nice and spacious but the bathroom was a closet with a toilet and shower...no bathtub. Overall good stay though
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the zoo and mall

Posted Jun 2, 2014
Very nice staff and rooms were great.. The shuttle driver was awesome
4 out of 5
Recommended
for Everyone
by Martin from Ellenboro NC

good stay

Posted May 30, 2014
Pros: it was comfortable
Everything was good and the room was clean and nice. The bed was comfortable and it was quite. The breakfast that morning was good.