Ratings based on 846 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Plain

Posted Apr 18, 2014
Pros: Showers were nice, and soap and shampoo were not terrible.
No fridge, no 24 hour room service, no microwave. I think I have just been going to nicer hotels, but figured these things are pretty standard. Checked in at 1am, kitchen closed so the lobby worker told me to check out the small snack area. I buy an easy mac, I asked if there was a place to fill it with water to use their microwave, and she told me no and I would need to fill it up in the bathroom sink.
5 out of 5
Recommended
for Everyone
by A verified traveler

We had a great time and loved the hotel and pool.

Posted Mar 29, 2014
Cons: Our keys had to be re-magnitized at least 3 times each.
Location: Mall of America was only 7 miles away!!
This was a wonderful hotel. The pool area was fantastic!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel!!

Posted Mar 25, 2014
Enjoyed my stay....nice staff and confortable beds!
5 out of 5
Recommended
for Everyone
by Corey from G

Very fine establishment

Posted Mar 24, 2014
This place is extremely huge and a wonderful place to spend the night . The staff were very helpful and you even get a complimentary cookie upon checking in . The rooms are very well kept and you can't be the rates . This is a place for everyone to stay whether it's for business or pleasure . There are also lots of places to eat near by and attractions . I will be staying again
2 out of 5
by A verified traveler

Decent hotel, staff was great

Posted Mar 24, 2014
The hotel is rundown. The pros: Spacious pool area Huge hot tub Ample pool chairs and seating Comfy beds Wonderfully helpful staff (we had a few issues and they were resolved) The cons: Room had stains on carpet Bathroom is very small and outdated Hotel interior is dingy in the pool atrium Breakfast bar is 9.95- it should be free Overall, I'd probably choose another hotel next time. As I mentioned, I do give the hotel credit for having great people on staff.
2 out of 5
by A verified traveler

Rooms

Posted Mar 24, 2014
We had reservations made in January for two rooms When we arrived we could not get two rooms even on the same floor
3 out of 5
Recommended
for Everyone
by A verified traveler

close to highway.

Posted Mar 19, 2014
you get what you pay for. Very nice huge hotel.. the walls were paper thin you can hear the people next door .. we just turned on the fan. no Wi-Fi it was extra..the beds were very comfy. overall it was a very good price and very clean hotel.
3 out of 5
Recommended
for Everyone
by drb from b

Spacious

Posted Mar 17, 2014
Upon arrival, had to call housekeeping to replace bedding on bed that had hair on the pillows. Also a dirty napkin under the bed. I was given a sincere apology by staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pretty nice hotel

Posted Mar 17, 2014
The hotel was very nice but I would have liked to have a refrigerator in the room, especially since the hotel did not offer a continental breakfast. Also the lighting in the room was very dark, the line ceiling light by the door was so dim it was hard to find the light switches on the floor/table lamps in the rest of the room.
3 out of 5
Recommended
for Everyone
by Dave from Waukee, IA

Decent - Housekeeping could use a refresher course

Posted Mar 17, 2014
Pros: Good location, price, friendly staff.
Cons: Housekeeping needs to improve their checklists and overall cleaning. It's not a 4-5 star Sheraton. I didn't expect it to be.
Rooms looks modern but you can tell that things like dented / chipped doors were given a fresh coat of paint rather than a replacement or even patched. Quick weekend trip to Minneapolis/Bloomington Sheets appeared to be washed but they were still stained. Didn't find any bedbugs but there were cracker crumbs under the mattress. It doesn't appear that they vacuum the carpet much but again, not horrible. The faucet in the bathroom had build up at the nozzle and at the on/off. Parking could be a little better, but not bad. Good location, off the interstate, good friendly staff, they gave out warm walnut cookies but I have children with nut allergies and they didn't have any substitutes (not a big deal as I'm use to it). To sum it up, it's a decent hotel especially for the $63/night rate. Can it be a tad cleaner? absolutely, but it wasn't nasty/digusting and yes sheets had a couple stains, but they were washed - and yes they should have discarded them. It's not a 4-5 star Sheraton. I didn't expect it to be.