Ratings based on 497 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler from Ann Arbor, MI

Nice hotel, helpful staff and comfortable room

Posted Aug 11, 2014
Pros: The beds were comfortable, the staff was awesome and the rooms were updated and clean. Oh and the hotel food was delicious!
Cons: Offer later breakfast hours. Offer shuttle rides to Mall of America every hour as opposed to every two hours. Add a fridge to the rooms.
Location: Richfield, MN. Mall of America, Minnesota Zoo (caught the city bus), IMAX Theatre, Nickelodeon Theme Park, Sea Life Aquarium
Really enjoyed my stay at this hotel. My family came to Minneapolis to visit the Mall of America (Nickelodeon Theme park) for my daughters 6th birthday. We stayed 5 days, 4 nights.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Effie, MN

Excellent proximity to airport

Posted Aug 10, 2014
Pros: Proximity to airport
Cons: Complimentary breakfast rather than charge
Location: Near lots of strip malls and chain restaurants along 494
We used the hotel for airport travel. We were only there briefly for departure and an overnight stay on arrival. It was good value and location.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Good basic room. Clean ec.

Posted Jul 28, 2014
Cons: Need a larger dining area.
Location: Great access to highways. Great shuttle service to both airport and Mall of America.
Staff at front was excellent. Had lost baggage problem and they were very cooperative and helpful.
2 out of 5
Recommended
for Everyone
by A verified traveler from Duluth MN

Not very good customer service

Posted Jul 23, 2014
I was suposed to stay at this hotel for one night before taking a flight out of MSP. Anyways I got to the hotel to check in and was told there was $120 incidentals charge. Not knowing this I of course only had a small amount on my card and the rest in cash. The staff was very unfriendly and unwilling to work with me. I asked if ic. Oils use cash and they explained to me why I could not which was fine. I called a family member to have them but it on their card and the staff at this point became very rude. They rudely stated no we can't except that! The card would either have to be in my name or the card holder would have to be here. Note the card holder was 3 hrs away and was not going to drive that far at 8 at night. They were unable to check me in and were very rude. They basically said goodbye and try a "cheaper hotel"! I was completely offended seeing as how money was not the issue! I ended up staying at a different hotel with much better customer service. From what I could see of the hotel though it was very nice and had a modern chic feel to it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2014
Wonderful staff and the hotel was very neat and modern. Would stay again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ames, IA

Such a nice hotel!

Posted Jul 15, 2014
Location: Minnesota zoo, Mall of America, tons of shops and stores, lots of parks... all in all it is a really great location
We stayed here for two nights, and they seriously had the most comfortable beds I've ever had in a hotel. It was a very clean hotel, with very nice staff. I would recommend it to anyone.
4 out of 5
Recommended
for Everyone
by A verified traveler

a few days away

Posted Jun 24, 2014
Pros: location. Surprised by quietness despite busy location.
Location: Shopping and dining spots plentiful nearby. No time to partake in those activities as there for special family event.
The hotel was conveniently located. Check in was efficient. As in most hotel rooms, the A/C unit was noisy, big TV, the bed (again as in most hotels) too soft for our taste. Nice room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Accommodating

Posted Jun 24, 2014
Very helpful staff. They are very helpful in fixing Expedia's major mistakes.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for a business trip

Posted Jun 20, 2014
Convenient location, friendly and accommodating staff - great experience overall.
5 out of 5
Recommended
for Everyone
by Mariposa from Duluth, MN

Great hotel, great price!

Posted Jun 16, 2014
Very nice hotel and very comfortable beds! Can't beat the pay-ahead price! Courteous staff, very clean room.