Ratings based on 89 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
99% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Jul 27, 2014
We travel a lot and our company is part of the Hilton members program. We were recently on a business trip on I was running late on the day of check out. Check out was 11am and I asked the front counter for a few extra minutes for check out time. The front counter person was extremely rude and said no we are full tonight and it is not possible. I was a little upset with that as I was not feeling well and I had to rush. Went upstairs to take my shower and they forgot to leave shampoo. Got out of the shower to find they forgot to leave bath towels. This was after a night of not sleeping because of the kids upstairs bouncing on the floor at 2am in the morning. I was very upset when I checked out and told the front counter how disappointed I was with my stay. They were going to give me a free night but I booked on Expedia so they couldn't. They did give me a certificate to stay free one night in their hotel but I doubt I will be back in that area again. Also, their breakfast consisted of plastic utensils and paper plates. I would expect more from Hilton hotel.
4 out of 5
Recommended
for Families
by A verified traveler from Iowa

Great family getaway

Posted Jul 15, 2014
Pros: Comfortable bed, clean carpets and newer finishes.
Cons: While they had hot breakfast choices, they were pretty processed looking. Hand fruit was mediocre (bruised apples, brownish bananas.
Location: We were there for children's museum, zoo, Mall, etc.; it was reasonably close to them, but still 20-30 min. to most things except amusement park.
We wanted to go on a short vacation with our son, his wife, and our granddaughter. We called the hotel directly a few weeks before, and they were able to give us side-by-side rooms. Our three-day (Fri, Sat, Sun) stay was at a substantially higher rate than the week-long rate that our son got. Hotel was definitely brimming over with families there for sports activities (July). Sometimes the boisterousness in the halls was enough to have to go out and speak to some middle schoolers/teens (without adult supervision) around 9:30 p.m.after granddaughter was asleep. Sunday night was definitely quieter. Neither of our king rooms (201, 203) had tubs, only showers; this made it a bit difficult to bathe the toddler as she's scared of the shower. That was probably the only negative about the room, though. Carpet was clean (and looked newer), bathroom looked recently updated, and we had a small microwave and fridge in the room. The TV was a smaller flatscreen, which had some quirks (some stations would send the screen to the floating screensaver mode after a few minutes). Maid staff was excellent and courteous. Hotel is 20 minutes from Mall of America and 30 minutes from downtown Minneapolis or St. Paul (when traffic was lighter). There were a fair number of fast-food restaurants within a few-minutes' drive, and a Ruby Tuesday across the parking lot (and a CVS pharmacy in walking distance, too). All in all, exceeded my expectations and I would stay there again.
5 out of 5
Recommended
for Business Travelers
by Drabert

This traveler left a rating score only Posted May 25, 2014 on Hotels.com
5 out of 5
Recommended
for Families
by SoccerMom from Bemidji

Great!

Posted May 19, 2014
Pros: I personally liked the gym looking into the pool area, I could check on the kids even though my 16 year old was chaperoning.
Location: It was close to the soccer fields and the there was a few good restaurants right next door.
The hotel was nice, the amenities were well maintained, and the breakfast was able to refuel my hoard of soccer players and fans in the morning.
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted May 16, 2014 on Hotels.com
5 out of 5
Recommended
for Overnight Stay Before Destination
by Karolyn drummer from Mankato,mn

Posted May 7, 2014 on Hotels.com
Overall very happy with stay. A bit pricey for just the night. Easy and quick check in/out.
5 out of 5
Recommended
by Richard from Shakopee, MN

Posted May 6, 2014 on Hotels.com
Very good breakfast!
4 out of 5
Recommended
for Everyone
by A verified traveler

nice

Posted Apr 23, 2014
stayed and it was good,girl at the front desk was very helpful and hot
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Apr 15, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by Lori from Anamosa, IA

Convenient to Canterbury

Posted Apr 13, 2014
Pros: comfortable beds and pillows
Location: We went to craft show at Canterbury. Convenient to lots of shopping and restaurants.
LOVE the comfortable beds! Nice and quiet, could not hear hallway or other room noise. Unfortunately, the room above us must have allowed elephants to show up in the middle of the night...jumping or stomping til we thought the ceiling would crash in on us! Great place and I will surely return!