Ratings based on 539 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cook MN

Great downtown option!

Posted Mar 30, 2015
This was our second visit for my my wife and I. We like the location and the ease of getting to the hotel off the highway. We use the valet parking ($20 per day) because of the limited parking options close by. The room was clean, updated, and very quiet. We had the King Corner room on the 9th floor and enjoyed the city views. The was ok if you are in a hurry but being downtown you have so many great options to choose from.
Comment from Hotel Management
Apr 3, 2015 by John Kasper, Hotel Management
Dear Traveler, I would like to personally thank you for taking the time to let us know about your experience. We truly appreciate your feedback, and we look forward to welcoming you back soon. Take care and have a great day! John Kasper | Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis

Great location, beds and service- college search

Posted Mar 25, 2015
We had great service, great help w ideas of what to do and where to eat, great food and a great sleep!
Comment from Hotel Management
Mar 31, 2015 by John, Hotel Management
Dear Barb, I am so happy to see your kind comments about your experience. We sincerely appreciate your feedback, and I'm so happy to see that you had an enjoyable experience with us. We look forward to welcoming you home soon. Have a great day! John Kasper | Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2015
The staff was beyond helpful and friendly getting us connecting rooms with an early check in and helping us navigate transportation to the Mall of America. We will definately stay again any time we are in Minneapolis.
Comment from Hotel Management
Mar 31, 2015 by John, Hotel Management
Dear Traveler, I would like to personally thank you for taking the time to let us know about your experience. It is so wonderful to see your kind comments, and I will be sure to share them with the team. We look forward to welcoming you back home soon. Have a great day and take care! John Kasper | Assistant General Manager
5 out of 5
Recommended
for Families
by A verified travelerfrom East Lansing, MI

Helpful and pleasant

Posted Mar 24, 2015
Pros: Exceptional staff, good price, very comfy and quiet rooms, good food
Cons: Need to pay attention driving to hotel - one way streets all around and can be difficult to follow the first time you arrive
Location: 6 blocks from Light Rail station - but the hotel provided shuttle service to and from the station. Across the street from the Convention Center.
We arrived on a busy weekend about 3 hours before check-in, with two groups splitting off for the day. Not only did our front desk agent get us into our rooms early, he managed to get two adjoining on a night the hotel hit 100% capacity. Our rooms were so quiet that we didn't know people were awake in the room we adjoined with. The next day another desk agent helped my wife and daughter out with shuttle service and travel tips, and pointed out that the breakfast offered in the hotel was free to kids. This is a fantastic hotel and measures up against the best I've ever stayed in regardless of what city we visited. Well done.
Comment from Hotel Management
Mar 31, 2015 by John, Hotel Management
Dear Dave, I would like to sincerely thank you for taking the time to let us know about your experience with us. I am overjoyed to hear that our team made your time with us a great one, and on behalf of our team here in Minneapolis, we look forward to welcoming you back home. Take care, and have a great day. John Kasper | Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ND

Across the board excellence

Posted Mar 24, 2015
Cons: none
Location: Nicollett Mall, Hell's Kitchen and Angel Food Bakery
Wonderful motel, great staff. Everything was just great.
Comment from Hotel Management
Mar 31, 2015 by John, Hotel Management
Dear D, Wow! Thank you so much for you glowing review of your experience with us. It's so wonderful to see comments such as yours, and I will certainly share them with our team. We look forward to welcoming you back soon. Take care and safe travels! John Kasper | Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
great place, however room and bed setting controls did not work
Comment from Hotel Management
Mar 31, 2015 by John, Hotel Management
Dear Traveler, I would like to thank you for taking the time to let us know about your experience. We appreciate your feedback, and I apologize that the controls on your bed were not working properly. We will be replacing our beds soon, so I hope that you can come by to check them out in the future. Thank you again for your review, we sincerely appreciate the opportunity to improve our services. John Kasper | Assistant General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Mar 16, 2015
Was in Minneapolis for a quick business trip. Easy to find off the highway, close enough to downtown. Staff was extremely friendly.
Comment from Hotel Management
Mar 18, 2015 by John, Hotel Management
Dear Traveler, Thank you for taking the time to let us know about your experience. We appreciate your feedback, and look forward to welcoming you back in the future. Take care and have a great day! John Kasper | Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom wi

Posted Mar 13, 2015
Wish there was a hot tub in pool area. Otherwise the hotel was very nice. Location was good , close enough to walk to restaurants and shopping.
Comment from Hotel Management
Mar 18, 2015 by John, Hotel Management
Dear Traveler, I would like to thank you for your review on Expedia. We sincerely appreciate your feedback, and look forward to welcoming you back soon. Have a great day! John Kasper | Assistant General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom minneapolis

Nice hotel close to the target center

Posted Mar 9, 2015
The staff was very friendly and helpful! However, the beds had hair on them and their was hair stuck to the shower walls. The pool was very small and did not have a hot tub.
Comment from Hotel Management
Mar 14, 2015 by John, Hotel Management
Dear Jonay, I am very sorry that you did not receive the type of service you deserve while you were with us. I have passed your comments on to our housekeeping team, as they normally receive very high marks for cleanliness, so that this can be corrected immediately. I hope that you will consider staying with us again in the future. Safe travels, John Kasper | Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Laughlin, NV

Best in Minneapolis

Posted Feb 25, 2015
Pros: Location was great for the convention center
Cons: Warmer weather
The staff was very friendly and professional. The front desk staff and restaurant staff helped me in finding area attractions that I was interested in.
Comment from Hotel Management
Mar 6, 2015 by John, Hotel Management
Dear Patrick, I would like to personally thank you for your kind review of our hotel. We sincerely appreciate your kind words, and I'm so glad to see that you had an enjoyable experience with us. We look forward to welcoming you back soon, take care! Sincerely, John Kasper | Assistant General Manager