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Reviews of Hilton Garden Inn Minneapolis St. Paul-Shoreview

3 out of 5
Hilton Garden Inn Minneapolis St. Paul-Shoreview
1050 Gramsie Rd, Shoreview, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 206 out of 356 reviews" "
Rating 8 - Good. 98 out of 356 reviews" "
Rating 6 - Okay. 33 out of 356 reviews" "
Rating 4 - Poor. 12 out of 356 reviews" "
Rating 2 - Terrible. 7 out of 356 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Tasha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I booked a suite online and called right after booking to confirm and the staff assured me that they had my reservation. It wasnt until I arrived at the hotel that they informed me they over booked suites I had no available suites left. I was very disappointed that I was not informed by the hotel ahead of time because then I could have made other arrangements.The gentlemen at the front desk however was very nice and accomodating. He showed me the next biggest available room and was very sweet.
Stayed 1 night in Feb 2024

10/10 Excellent

Georgia

Thank you for the good stay
Stayed 2 nights in Feb 2024
Response from Emily on Feb 19, 2024
Thank you for the positive review, Georgia! We're happy to hear you enjoyed your stay and look forward to welcoming you back again soon!

10/10 Excellent

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! Convenient!
Stayed 2 nights in Feb 2024
Response from Emily on Feb 12, 2024
Thank you for the kind review, Lorraine! We appreciate the recognition and hope to welcome you back again soon!

8/10 Good

Jason

Stayed 2 nights in Dec 2023
Response from Emily on Jan 15, 2024
We're grateful for your positive review. It's always rewarding to hear that our guests had a positive stay. We look forward to welcoming you back.

4/10 Poor

Jason

Stayed 1 night in Dec 2023
Response from Emily on Dec 30, 2023
Thank you for taking the time to rate your stay. We regret that we couldn't meet your expectations. If you have any specific concerns you'd like to share, please feel free to reach out to our guest services team.

10/10 Excellent

Greg and Debra

Traveled with partner
Liked: Amenities, property conditions & facilities
Okay
Stayed 1 night in Dec 2023
Response from Emily on Dec 30, 2023
We're grateful for your positive review. It's always rewarding to hear that our guests had a positive stay. We look forward to welcoming you back.

10/10 Excellent

Anne

Stayed 1 night in Dec 2023
Response from Emily on Jan 15, 2024
We're happy to see your positive review! It's our goal to provide excellent service, and we're glad we met your expectations.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Mid
The room was nice and clean. And was comfortable enough. The downsides were the pool/Jacuzzi was out of order, which was one of the reasons I booked the place. So that was disappointing. Also, the breakfast buffet was not complementary quite expensive for very mediocre food. It should come standard at least with the room.
Stayed 2 nights in Nov 2023
Response from John on Dec 5, 2023
Thank you for your feedback. I'm so sorry about the hot tub heater going down just before your stay with us. The new heater is being installed today so if you choose to stay with us in the future our hot tub will be in working order. As for the breakfast, we offer a variety of options including made to order at various price points. If interested we do offer rates that have breakfast included but that would be an option for you to select while making your reservation.

4/10 Poor

Natasha

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Emily on Dec 30, 2023
We appreciate your feedback and the time you took to rate your experience. We're sorry to see that we didn't fully meet your expectations. If there's anything you'd like to share with us to help improve, please don't hesitate to contact us directly.

6/10 Okay

Beth, St. Paul

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I made the reservation for my parents to stay here a night before driving back home after Thanksgiving. I chose this hotel for location and because they said they were pet friendly, and we needed a close place that allowed their dog too. However, when booking via expedia.com, there was no way to indicate their dog on the reservation. So my Dad was charged an unexpected fee of $75 at check in. Next time we will likely choose a different hotel which makes it less costly to bring your dog for just one night, or we will have to book directly with Hilton.com instead, to avoid unexpected charges. Otherwise, everything was decent. Thank you.
Stayed 1 night in Nov 2023
Response from John on Dec 5, 2023
Thank you for your review. I'm so sorry about the surprise fee of 75 for the pet fee. I'm going to discuss this with the management team here and possibly waive the fee or reduce the fee to avoid something like this in the future.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from John on Nov 27, 2023
Thank you for the positive score. We hope to see you again soon!

10/10 Excellent

Stephani

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This is our second stay at this property and we love the clean, spacious rooms and quiet area. We choose this hotel because it is pet friendly and close to our child's university when we visit.
Stayed 2 nights in Oct 2023
Response from John on Oct 10, 2023
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Kathryn (sp?) at the front desk went above and beyond with a Expedia problem and worked it out for us. Thank You!!
Stayed 1 night in Sep 2023
Response from John on Oct 6, 2023
Thank you for the review! We hope to see you again soon.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and a warm reception.
Stayed 1 night in Sep 2023
Response from John on Sep 4, 2023
Thank you for your review and for staying with us. We hope to see you again soon!

10/10 Excellent

Karen

Stayed 2 nights in Aug 2023
Response from John on Oct 6, 2023
Thank you for staying with us!

10/10 Excellent

LAURA E

Liked: Cleanliness, staff & service, property conditions & facilities
hotel room is a hotel room. This one is quite stark.
Stayed 2 nights in Aug 2023
Response from John on Sep 4, 2023
Thank you for your review and for staying with us. We hope to see you again soon!

2/10 Terrible

Edward

Stayed 1 night in Jul 2023
Response from John on Sep 4, 2023
Sorry we did not meet your expectations. We hope to get the chance to improve next time.

4/10 Poor

Phill

Stayed 1 night in Jul 2023
Response from John on Sep 4, 2023
Sorry we did not meet your expectations

10/10 Excellent

Kurt, EAGLE RIVER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from John on Jun 19, 2023
Thank you for staying with us! We hope to see you again soon.

8/10 Good

Melissa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is just like any other Hilton Garden. The only issue we had is that we spent $30 on breakfast after being told that some items would be available. But then, after paying, those items (eggs, sausage) were not available and would not become available. There were still 2 hours left of breakfast and it just felt like we were sold something that didn't exist. It was a very expensive waffle.
Stayed 2 nights in May 2023
Response from John on Jun 2, 2023
I'm so sorry to hear about the inconsistency with breakfast. I would like the chance to make this right with you if you can contact me directly.

8/10 Good

Adolfo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good- very good value
Stayed 2 nights in May 2023
Response from John on May 9, 2023
Thanks for the positive review. We hope to see you again soon!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and was walkable for food and work
Stayed 2 nights in May 2023
Response from John on May 9, 2023
Thank you for staying with us. We look forward to your next visit!

10/10 Excellent

Tanyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Mar 2023
Response from John on Mar 31, 2023
Thank you for staying with us. We hope to see you again soon!

8/10 Good

donald

Traveled with partner
Liked: Cleanliness
Feels very familiar
Stayed 3 nights in Mar 2023
Response from John on Mar 20, 2023
Thank you for staying with us. We hope to see you again soon!

8/10 Good

Janel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Johbn on Mar 10, 2023
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

GREGORY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HOSTING A CHRISTMAS EVE PARTY WAS GREAT. HAD ONE OF THERE SUITES AND THERE WAS PLENTY OF ROOM FOR RELAXING AND OPENING PRESENTS FOR 3 ADULTS 2 TEENS AND 2 KIDS.
Response from John on Dec 26, 2022
Thank you for your review! I'm happy to hear our hotel was a great place for your family to gather and have fun. We hope to see you again soon!

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great hotel staff. Good clean place to be
Response from John on Dec 26, 2022
Thank you for your review! We hope to see you again soon.

8/10 Good

Shannon

Stayed 2 nights in Sep 2022

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to drive to, great parking lot. Very nicely groomed.
Stayed 1 night in Sep 2022
Response from John on Oct 3, 2022
Thank you for staying with us and for the great review. We hope to see you again soon.

2/10 Terrible

Kyle

Stayed 3 nights in Sep 2022
Response from John on Sep 14, 2022
Thank you for your review. I'm sorry you did not seem to enjoy your stay. I hope we get a chance to win you over in the future.

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and cleanliness of hotel all around was immaculate. Will definitely utilize this hotel for travel around the area again.
Stayed 1 night in Aug 2022
Response from John on Aug 30, 2022
Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from John on Aug 29, 2022
Thank you for staying with us and for the great score. We hope to see you again soon!

10/10 Excellent

Kathleen

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Very good service and great attention to our family and their special needs to eat and visit in lobby. We were 10-12 at times. Thanks
Stayed 3 nights in Aug 2022
Response from John on Aug 16, 2022
Thank you for your review. We hope to see you again soon!

10/10 Excellent

Jacob

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly friendly and helpful. Grounds were maintained well, and the rooms and common areas were clean and inviting.
Stayed 1 night in Aug 2022
Response from John on Aug 11, 2022
Thank you for the great review. We appreciate you staying with us and look forward to your next visit!

10/10 Excellent

Angela, Pleasant Hill

Stayed 1 night in Aug 2022

10/10 Excellent

Carley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from John on Aug 8, 2022
Thank you for the great score and for staying with us. We hope to see you again soon!

8/10 Good

Angela, Pleasant Hill

Stayed 1 night in Mar 2020

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

DYIR

Stayed 1 night in Jun 2022

8/10 Good

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but loud at night
9/10 would have been 10/10 but the walls are oddly thin for a newer looking building. I could hear next door guests like they were inside my room and they were only talking. The staff were fantastic and friendly. Bar and snacks in the lobby were great.
Stayed 2 nights in Jun 2022
Response from John on Aug 1, 2022
Thank you for your review and your feedback. I hope we get to see you again soon!

6/10 Okay

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a room on the first floor with a very large window. There was no way to close the drapes so the view into our room from the outside was clear as day. The bed was very hard and the pillows were horrible. What used to be a free continental breakfast is $12.95 here. We did not participate. Do NOT get a room next to the stairs. It was VERY noisy.
Stayed 2 nights in May 2022

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities
This property is in the middle of a huge construction area. We had a difficult time coming and going from our room when leaving the property. Also no front desk help. There was a sign up saying they’d be back and we waited and waited. Also no cold sodas as the refrigerator was broken apparently in the main lobby, so everything was on the ice. Very disappointing for Hilton
Stayed 2 nights in May 2022

8/10 Good

Kenn

Good
Stayed 4 nights in Sep 2021

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Nice place very friendly
Stayed 1 night in Feb 2022

2/10 Terrible

Jeffrey

Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
First night was great. Second night was complicated by guests in the room above us having a party of 10-15 people. Constant jumping, banging, and loud music. Front desk was aware of it, but wasn’t resolved until police were called about 3 hours later. The hotel was pretty empty, but no offers to move our room even though the staff called us knowing we had a baby with us. Not sure I would stay here again with a small child.
Stayed 2 nights in Jan 2022

10/10 Excellent

Maribel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I always enjoy our little getaways to this Hilton hotel, always friendly staff, clean, location for us is super convenient. Truly recommend it!
Stayed 1 night in Dec 2021

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff.
Stayed 2 nights in Dec 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Gross
Dirty carpets and clogged overflowing toilet upon arriving
Stayed 1 night in Oct 2021