Ratings based on 311 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from STL

Tucked away

Posted Jul 29, 2014
Pros: The staff
Cons: The beds
Location: Easy access to Hwys 100, 494 and 35 as well as France Ave. Walking distance to Normandale Lake.
A bit off the beaten path, but easily accessible. Great staff. Minor annoyances: bathroom door had to be propped open; bed sagged a bit in the middle.
Comment from Hotel Management
Aug 20, 2014 by Emmett, Hotel Management
Thank you for your feedback on your recent stay. Sorry you felt our bed was a bit soft. We have, however, replaced all beds in the hotel recently. I am glad you found the staff to be hospitable . We hope you will have a chance to stay with us again in the future.
4 out of 5
Recommended
for Everyone
by mckays from m

Had breakfast both days. Staff and food excellent

Posted Jun 30, 2014
Front desk assisted us with dinner suggestions/reservations Beds very comfortable Love the flavoured water in front lobby
Comment from Hotel Management
Aug 20, 2014 by Emmett, Hotel Management
Thank you for your feedback regarding your recent stay with us. I am happy the staff were so helpfull and that you found our new beds so cozy. We hope we can host you again in the future.
5 out of 5
Recommended
for Everyone
by Larry & Teresa from OHIO

THE ONE HOTEL YOU WANT TO COME TO AGAIN AND AGAIN

Posted Jun 18, 2014
Pros: BEAUTIFUL , COMFORTABLE AND VERY CONVENIENT LOCATION!!!
Cons: NOTHING!!!
Location: MALL OF AMERICA WHAT A MALL LADIES - WOMEN BE SHOPPING, KIDS- DREAM PLAYGROUND, MEN - LIKE SHOPPING TOO!
WE FLEW IN WITHOUT RENTAL CAR AND ANY WHERE ANYTIME WE NEEDED THEM .THEY WERE THERE FOR US! CANT MAKE IT NO CLEARER THAN THAT !!!! THE STAFF ALICIA (I THINK THATS HER NAME )DAY ONE, SUCH A WONDERFUL HELP TO US AND THE MANAGERS ARE OFF THE CHAIN THEY OVER AND BEYOND TO ACCOMODATE YOU !!!! THE FOOD IS WONDERFUL AND THE ROOMS ARE RIGHT ON POINT!!! CANT WAIT TO GO BACK !!!!
Comment from Hotel Management
Jul 4, 2014 by Emmett, Hotel Management
Wow! Thanks for the great review. We are proud of the service we provide to our guests and reviews like yours make it worth all the effort. I will be sure and post this review for all staff to see and we also cant wait for your return to our property!
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff could not do enough for us

Posted Jun 10, 2014
The hotel staff are very warm and personable especially Scott the day manager. The early morning person (we were down in the lobby to get the shuttle at 5 a.m) was also very friendly and helpful but I did not get his name. Overall a very pleasant stay
Comment from Hotel Management
Jun 16, 2014 by Emmett, Hotel Management
Thank you for your review of our property. We do pride ourselves on delivering consistent outrageous service and it pleases me to hear you found our staff so friendly and inviting. We hope to see you again in the future and thanks again for the kind words!
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted May 23, 2014 on Hotels.com
We had a nice clean room on a quiet floor. Easy to get to.
Comment from Hotel Management
Aug 16, 2014 by Emmett, Hotel Management
Thank you for your comments on our property. I am pleased to hear that our desk staff so carefully chose a great room for you and that you found the room to be so clean. I will share your review with our staff and thank you again!
4 out of 5
Recommended
for Overnight Stay Before Destination
by frequent traveler from tulsa

I wish they hadn't gotten rid of their mattresses

Posted May 23, 2014 on Hotels.com
We have stay at this hotel at least a dozen times before and have really enjoyed it. The thing we liked the best about this hotel is their adjustable mattresses. We like a very firm bed and could make the mattress just the way we liked it. I wish they hadn't gotten rid of their mattresses. In the future, we will try and find a similar hotel in that area with adjustable mattresses.
Comment from Hotel Management
Jul 4, 2014 by Emmett, Hotel Management
Thank you for your feedback regarding your recent stay. I'm sorry you missed are adjustable mattresses. As much as we feel our new beds are wonderful, I understand your desire for a very firm bed. Thank you again for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Stay at the Hilton Garden

Posted May 18, 2014
It was in a very convenient location. We were within minutes of shopping, restaurants and the venue we were there to see.
Comment from Hotel Management
Jul 4, 2014 by Emmett, Hotel Management
Thank you for your review of our property. I am glad you enjoyed the convenience of our location. We hope we can host you again when you are in the Bloomington area again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice stay

Posted May 6, 2014
Very clean, nice hotel. We will definitely return.
Comment from Hotel Management
May 8, 2014 by Emmett, Hotel Management
Thank you for your review. We appreciate your kind words. We are pleased to hear that you enjoyed the hotel and plan on returning , where we look forward to providing you another fantastic stay.
4 out of 5
Recommended
for Business Travelers
by Beau

inadequate wifi

Posted Apr 27, 2014 on Hotels.com
Slower than molasses! could have paid to upgrade but is that really acceptable today?
Comment from Hotel Management
Jul 12, 2014 by Emmett, Hotel Management
Thank you for sharing your feedback and letting us know where we can improve. Im truly sorry that our high speed internet did not perform to your liking. We do strive to provide the best quality connection for our guests. Please be assured we take your feedback seriously and hope you decide to give us another opportunity again in the future.
4 out of 5
Recommended
by Lakoya from Edina

Simple yet classy

Posted Apr 20, 2014 on Hotels.com
Refreshing drinks right when you walk in definitely makes Hilton's a tad bit better. Had some hot coco and carried my luggage up to a nice, clean, well kept room. Good stay, just what I needed.
Comment from Hotel Management
Jul 5, 2014 by Emmett, Hotel Management
Thank you for your feedback regarding your stay with us. I am glad you enjoyed the ambiance of our lobby and that the room was a comfortable and clean oasis after your travels. We look forward to your return next time you find yourself in the MInneapolis area.