Ratings based on 386 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Appleton

Just a hop, skip & jump from hotel to MOA & IKEA

Posted Jun 8, 2015
Nice place, worked for our family of 5 for two nights. Plentiful breakfast buffet. Check in was fast and had no troubles. Some stores and restaurants nearby... 10 min by hwy to MOA. Shuttle available but we drove, really easy. WAL-MART on the way too.
Comment from Hotel Management
Jun 10, 2015 by Cari , Hotel Management
Dear Chris, Thank you for such a great review! We are so thrilled to hear that our hotel fit your families needs and that you were able to enjoy our "plentiful" breakfast buffet! We are also glad to hear that you check in was trouble free. Thank you for choosing to stay with us and we look forward to seeing you on your future visits to the Bloomington area. All the best, Cari C. Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2015
The motel and rooms were convenient and had everything we needed.
Comment from Hotel Management
Jun 10, 2015 by Cari , Hotel Management
Dear Kim, Thank you for your five star review! I am so pleased to hear you found our hotel to be convenient and that we had "everything" you needed! Thank you for choosing to stay with us and we hope to see you again on your future travels to the Bloomington area. All the best, Cari C. Guest Services Manager
2 out of 5
by A verified traveler

check out issue

Posted May 31, 2015
Everything was very good, until checkout when i asked for a receipt, this was a problem for the clerk, he explained I booked through expedia and the balance was zero,but I still wanted a receipt( I ve stayed at other holiday inn express' and got a receipt) he would not give me one and this is not taking care of a customer we booked two consecutive stays on the way back to Penna at the Hilton both thru expedia and received receipts from the Hotel with no problem , this definitely will make me not want to book with Holiday inn Express. the clerk had black curly hair young, 6' tall , may be same as shuttle driver we had earlier) if so he should stay in the driver role , not at front desk.
Comment from Hotel Management
Jun 2, 2015 by Cari , Hotel Management
Dear Robert, We appreciate your feedback and are glad that you enjoyed your stay. I apologize for the issues you experienced with the receipt, however we are unable to provide receipts for reservations that were booked through an external source, as you pay the third party, your actual receipt can only be provided by the third party. We use their company credit card to pay for the reservation thus making the billing information confidential. As per the policy of these sites, we are not allowed to provide receipts for these types of reservations. If you do need contact information from the site you booked through, we would be happy to provide that for you. Again, we appreciate your feedback and for choosing to stay with us. Regards, Cari C. Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from regina

Nice

Posted May 27, 2015
Very nice excellent customer service. Staff were very nice and breakfast was very tasty
Comment from Hotel Management
Jun 3, 2015 by Cari , Hotel Management
Dear Regina, Thank you for your five star review! I am so pleased to hear you had such a great service experience with our staff! We always aim to provide the best possible customer service and I am so glad we were able to do that for you. I'm also thrilled to hear you had the chance to try our delicious Express Start breakfast. We do hope to see you again on your future visits to the Bloomington area. Thank you for choosing to stay with us! All the best, Cari C. Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from wisconsin

Awesome

Posted May 25, 2015
The pm staff was informative helpfull funny. The kids loved the pool. I loved the fact someone would drive us to the mall and back. It was an all Around awesome experience. Thank you.
Comment from Hotel Management
Jun 3, 2015 by Cari , Hotel Management
Dear Heather, Thank you for such a great review! I will share your comments with our evening staff that you found them informative, helpful, and funny. They love when they can make a great lasting impression on our guests! I am also thrilled to hear you had the opportunity to utilize our shuttle service. It can really reduce the stress of having to navigate in an unfamiliar city! Thank you for choosing to stay with us, and we look forward to seeing you in the future! All the best, Cari C. Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from minnesota

very nice hotel

Posted May 11, 2015
Pros: the staff was very friendly and helpful!
Cons: a hot tub would be nice
Location: some shopping and restaurants within walking and lots within a few miles
the breakfast was surprisingly good better than average hotel fare the pool was kind of small but heated and very clean
Comment from Hotel Management
May 13, 2015 by Cari , Hotel Management
Dear Anonymous, Thank you for your five star review! I am so glad that you enjoyed our breakfast and had a chance to utilize our pool! Thank you for choosing to stay with us, and we look forward to seeing you on your future visits to the Bloomington area. All the best, Cari C. Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Fairmont, MN

Great hotel for family.

Posted Apr 27, 2015
Cons: The pool had too much chlorine and burned my kids eyes a little bit.
This hotel has wonderful amenities, very clean room and super comfortable beds. We had extremely pleasant, helpful staff also. One of the nicest experiences I have ever had overall.
Comment from Hotel Management
Apr 30, 2015 by Cari, Hotel Management
Dear Jenny, Thank you for such a great review regarding your recent stay with us! I am so pleased to hear you had the opportunity to enjoy our great amenities. I am also very proud that you considered our hotel to be "one of the nicest experiences" you have had. I will share your comments with our staff as they love when they can provide superior customer service. All the best, Cari C. Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from wisconsin

Excellent

Posted Apr 21, 2015
Staff, room, food, etc was incredible. Very impressed and we will return!
Comment from Hotel Management
Apr 23, 2015 by Cari , Hotel Management
Dear Anonymous, Thank you for you five star review! I am so pleased to hear that you had such a great experience with us! We look forward to seeing you on your next visit to the area! All the best, Cari C. Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2015
Very clean, nice staff, I only wished they had a fridge and microwave in the room.
Comment from Hotel Management
Apr 15, 2015 by General Manager, Hotel Management
Thank you so much for the review and comments on the microwave and fridges in the rooms. Currently all of our two room suites have the micro/fridge units in the rooms and we are working to add them to the rest of the rooms in the future. Thank you again for your feedback and we hope to see you again soon. All the Best, Michelle N. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bloomington Minnesota

Great place to stay

Posted Apr 6, 2015
Super friendly staff, with great customer service. Very clean rooms and comfy beds. They also have so many options to choose from in their breakfast. I would definitely recommend 100%. You will not be disappointed.
Comment from Hotel Management
Apr 10, 2015 by Cari , Hotel Management
Dear Mariana, Thank you for such a great, five star review! I am so glad that everything with your stay was exceptional! Our staff great pride in being able to provide the best customer services, and I am pleased to hear they hit their mark with you! I am also glad you had the opportunity to try our delicious Express Start breakfast and found plenty of options. We work hard to make sure we have something to offer everyone, including gluten free items. Thank you for choosing to stay with us and we look forward to seeing you on future visits! All the best, Cari C. Guest Services Manager