Terrace/patio

Reviews of Hilton Garden Inn Minneapolis Airport Mall of America

3.5 out of 5
Hilton Garden Inn Minneapolis Airport Mall of America
1601 East American Blvd, Bloomington, MN

Reviews

8.6

Excellent

Rating 10 - Excellent. 759 out of 1377 reviews" "
Rating 8 - Good. 342 out of 1377 reviews" "
Rating 6 - Okay. 142 out of 1377 reviews" "
Rating 4 - Poor. 72 out of 1377 reviews" "
Rating 2 - Terrible. 62 out of 1377 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ellias

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place,
Stayed 3 nights in Apr 2024

10/10 Excellent

Constance

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff in the kitchen/restaurant/bar were AWESOME both in the evening and in the morning for breakfast! We've stayed here before because we love the lobby area and the proximity to the airport. Also the airport shuttle operator was amazing!
Stayed 1 night in Apr 2024
Response from Tony ~ Front Office Supervisor on Apr 22, 2024
Thank you Constance for the kind works about our restaurant crew, I'll ensure both the morning and evening get your comments regarding their service. Hope to see you in the near future.

8/10 Good

Roberta

Liked: Cleanliness, amenities, property conditions & facilities
I called early yesterday to schedule a shuttle for my arrival at 1130 Pm at Minneapolis Airport. I was told the shuttle stopped running at 10:45. The hours for the shuttle should be explained when booking. I am on crutches & needed the simplistically of using the shuttle. This is why I booked this airport hotel. The Hilton Garden has a 24/7 shuttle & I would have stayed there had I know. When I checked in, at midnight, the bellman had to go to find the concierge to check me in. Both saw I was on crutches. The bellman then disappeared & when I asked the concierge for a luggage cart, she pointed to the front doors, which was down the lobby stairs I had just climbed with my crutches & bag. I politely asked if she could grab one for me as & have a busted knee. She said nothing & started hollering for the bellman, who never came. After 10 minutes I gave up, picked up my bag & hobbled to the elevator. As I did she was again calling from behind the desk ‘you don’t need the help now!’ I’m sure she was the night auditor but all your staff should be trained to give assistance to those in need. The property & room were lovely as was the server who waited on me at breakfast.
Stayed 1 night in Apr 2024
Response from Tony ~ Front Office Supervisor on Apr 22, 2024
Hi Roberta, I believe you put this review on the wrong property. We have a 24/7 shuttle service, I am not sure what went wrong at the other hotel you are talking about. Safe travels

4/10 Poor

Logan

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I really felt the hotel, and especially the top floor were in rough shape with a lot of dirt around, and paint needing a lot of touch up. There were a lot of noise and rattling in my room the whole night, which I think might have been from the air system, but unsure. The front desk lady was super nice when I checked in though, so that was the only pleasant part of the stay.
Stayed 1 night in Apr 2024
Response from Tony ~ Front Office Supervisor on Apr 22, 2024
Logan, we're sorry to hear we fell short of your expectations during your time with us. We will use this as a learning opportunity to improve our guest stay experience.

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An additional $10 fee for parking when you are not located downtown was a surprise.
Stayed 1 night in Apr 2024
Response from Tony ~ Front Office Supervisor on Apr 22, 2024
Thank you for the review Chris!

6/10 Okay

Christina

Traveled with family
Liked: Cleanliness, property conditions & facilities
This hotel was fine and if necessary, I would be okay with staying there again. I was unhappy that they charged an extra fee for parking when this was not in a city center or anything. This was not a walkable area and one would need a vehicle.
Stayed 1 night in Apr 2024
Response from Tony ~ Front Office Supervisor on Apr 22, 2024
Christina, thank you for the review. We're an airport hotel like the others, they charge also. Our property is walk-friendly with pedestrian crossings and sidewalks all along the boulevard. We value your feedback and hope you'll give us another chance to exceed your expectations.

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
A experience
Stayed 1 night in Apr 2024
Response from Tony ~ Front Office Supervisor on Apr 22, 2024
Johnny, thank you for your time to leave a review. Looking forward to welcoming you back to our hotel.

10/10 Excellent

Duane

Traveled with family
Friendly staff beautiful rooms and property
Stayed 1 night in Apr 2024
Response from Tony ~ Front Office Supervisor on Apr 22, 2024
Thank you Duane for the great mention about our hotel!!! We certainly hope to see you again next time you're in Minneapolis.

4/10 Poor

Jason

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Was unaware of the $25 a day parking in between my stays. Jasmine at front desk was rude and we felt like we were intruding.
Stayed 1 night in Apr 2024
Response from Tony ~ Front Office Supervisor on Apr 22, 2024
Jason, apologies for any inconvenience caused. We will talk with our staff to ensure any miscommunication is resolved promptly regarding the difference in airport parking and overnight parking. Please let us know if there is anything we can do to resolve this for you!

10/10 Excellent

Montrice

Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle driver and thw bartender were amazing!!! After a late flight and unexpected delays their upbeat attitude was very much appreciated 👏
Stayed 1 night in Apr 2024
Response from Brittani on Apr 18, 2024
Montrice, Thank you for taking the time to provide feedback regarding your recent stay! We are happy to hear you enjoyed your stay! Hope to see you again soon!

10/10 Excellent

Kris

Traveled with family
Liked: Property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Brittani on Apr 18, 2024
Thank you , Kris! We hope to see you again soon!

8/10 Good

Anne

Liked: Cleanliness, property conditions & facilities
It was clean.
Stayed 1 night in Apr 2024
Response from Brittani on Apr 18, 2024
Hi Annie! Thank you for providing a review regarding your recent stay!

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Apr 2024
Response from Brittani on Apr 18, 2024
Thank you, Laurie!

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to pay to park our car on the hotel’s parking lot.
Stayed 3 nights in Apr 2024
Response from Brittani on Apr 18, 2024
Hi Jeffrey! Thank you for your feedback!

8/10 Good

Omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you’re simply looking to crash for the night and catch an early flight the next day. The shuttle is prompt and runs late at night. Solid breakfast as well.
Stayed 1 night in Mar 2024
Response from Brittani Sheffield on Apr 14, 2024
Thank you for your review, Omar!

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Apr 2024
Response from Brittani on Apr 14, 2024
Thank you, Kris!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from Brittani Sheffield on Apr 14, 2024
Thank you, Maria!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. Kind of a small room.
Stayed 1 night in Apr 2024
Response from Brittani Sheffield on Apr 14, 2024
Thank you for your feedback, Ryan!

8/10 Good

Cassandra

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the service people were very accommodating and courteous. The pool was nice as well. Unfortunately, there were little to-no, dairy, free, or gluten-free options we had a nice stay.
Stayed 1 night in Apr 2024
Response from Brittani on Apr 14, 2024
Thank you, Cassandra for your feedback!

10/10 Excellent

Karin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff friendly and helpful.
Stayed 1 night in Apr 2024
Response from Brittani on Apr 14, 2024
Hi Karin! Thank you for your review!

10/10 Excellent

Pearl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
close to everything.
Stayed 2 nights in Apr 2024
Response from Brittani Sheffield on Apr 14, 2024
Thank you for your review, Pearl!

6/10 Okay

Brent

Traveled with family and small children
Liked: Cleanliness, staff & service
Breakfast wasnt included in room price
Stayed 3 nights in Mar 2024
Response from Tony ~ Front Office Supervisor on Apr 10, 2024
Hi Brent, unfortunately we do not include breakfast into the room rate. Unless booked directly with Hilton, you are able to include it. We apologize for any issue caused and hope to welcome you next time with a different experience!

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located. Close Proximity to Airport. They also offer shuttle service to and from the airport
Stayed 3 nights in Apr 2024
Response from Brittani on Apr 14, 2024
Thank you. Nancy for your review!

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
You have to pay for parking
Stayed 1 night in Apr 2024
Response from Tony ~ Front Office Supervisor on Apr 10, 2024
Krista, thank you for the 5/5 review! We're an airport hotel and like most of the others in Bloomington also they all charge for parking. It is also disclosed on our site, we hope to welcome you back for another memorable trip.

8/10 Good

KRISTIN

Traveled with pets, Traveled with family
Liked: Staff & service, amenities
You have to pay daily for parking. When we stayed, it snowed and the parking lot was never plowed and never salted. We almost fell several times on the ice. You have to pay $8.95 for a very small breakfast buffet or you can order food for breakfast. The staff was very friendly!
Stayed 2 nights in Mar 2024
Response from Brittani on Apr 4, 2024
Kristin, I apologize for any inconvenience you may have experienced with our parking lot. Thank you for your review!

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciate the quiet heating/cooling unit and the fact that it's not the typical noisy unit under window. Great staff, very professional and personal. Not sure about paying for the continental breakfast but these are the times, lol.
Stayed 1 night in Mar 2024
Response from Brittani on Apr 4, 2024
Hi Cory- Thank you for taking the time to share your experience. We are so glad to hear you enjoyed your stay! We hope you visit us again!

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really appreciate that there is a box fan available for use. I need the sound and moving air to sleep.
Stayed 1 night in Mar 2024
Response from Brittani on Apr 4, 2024
Hi Deborah- Thank you so much for your review! We hope to see you again soon!

8/10 Good

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Brittani on Apr 4, 2024
Jeremy- Thank you so much for your review!

6/10 Okay

Brandi

Traveled with family and small children
I didn’t like that our room was so small and the swim pool was dirty!
Stayed 2 nights in Mar 2024
Response from Brittani on Apr 4, 2024
Brandi, Thank you for providing feedback regarding your recent stay at the Hilton Garden Inn. We have taken your comments and addressed concerns regarding the pool. We hope to see you again!

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brittani on Apr 4, 2024
Thank you for your review , Yolanda!

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was good, close to mall.
Stayed 1 night in Mar 2024
Response from Brittani Sheffield on Apr 14, 2024
Thank you Vanessa!

8/10 Good

LUE, Clovis

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility
Stayed 1 night in Mar 2024
Response from Brittani Sheffield on Apr 14, 2024
Hi Lue! Thank you for your review!

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed at this hotel. The rooms are nice and clean and the staff is great! Highly recommend!
Stayed 5 nights in Mar 2024
Response from Brittani Sheffield on Apr 14, 2024
Thank you so much Erika! We hope to see you again!

6/10 Okay

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brittani Sheffield on Apr 14, 2024
Hi Hannah! Thank you for your review. I would love to hear more about your experience. Please reach out to me directly at Brittani.Sheffield@Hilton.com.

10/10 Excellent

Evy

Stayed 1 night in Mar 2024
Response from Brittani on Apr 18, 2024
Thank you, Evy!

8/10 Good

Chuong

Traveled with partner
Liked: Cleanliness, staff & service, amenities
There is a fee for parking ?? I must have missed it on the website !!
Stayed 2 nights in Mar 2024
Response from Tony ~ Front Office Supervisor on Mar 26, 2024
Hi Chuong, yes on our site parking is stated 10/night. Most airport hotels also do the same. We thank you for your rating of our property, and can't wait to see you again!

10/10 Excellent

Allen, Halsey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great. Several dining options within walking distance.
Stayed 2 nights in Mar 2024
Response from Tony ~ Front Office Supervisor on Mar 23, 2024
Allen, thank you for taking time out of your day to leave us a review. We are thrilled to hear that you enjoyed your stay with us. See you next time!

10/10 Excellent

Jamiskia

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tony ~ Front Office Supervisor on Mar 25, 2024
Jamiskia, thank you for the 100% score about our hotel! We appreciate your feedback and hope to see you again.

10/10 Excellent

Gilberto

Stayed 2 nights in Mar 2024
Response from Brittani Sheffield on Apr 14, 2024
Thank you, Gilberto!

10/10 Excellent

RANDY

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was so wonderful!!!
Stayed 2 nights in Mar 2024
Response from Tony ~ Front Office Supervisor on Mar 22, 2024
Randy, thank you for the kind words regarding our desk team! We will be here to greet you again with the same great customer service! Safe travels.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet even though it was close to the airport. It is also close to good restaurants and mall of America.
Stayed 1 night in Mar 2024
Response from Tony ~ Front Office Supervisor on Mar 23, 2024
Hi Sheila, we thank you for the great review about our property, and look forward to hosting you again in the near future in Bloomington!

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Tony ~ Front Office Supervisor on Mar 23, 2024
Marina, thank you for your review. We do not see any comments regarding your stay, we hope to see you again soon.

6/10 Okay

Dave

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Tony ~ Front Office Supervisor on Mar 23, 2024
Dave, we thank you for taking time to leave us a review about the stay and property. I see your 3 out of 5 score, but no additional comments. We are always looking for ways to improve our guest experience, please let us know!

8/10 Good

Donnie

Liked: Cleanliness, staff & service, property conditions & facilities
You now have to pay $20.00 a night for parking and $8.95 for Continental breakfast. Hotel was clean service at the front desk Jasmine was great. I would definitely recommend again close to Mall of America and the airport.
Stayed 1 night in Mar 2024
Response from Brittani Sheffield on Mar 18, 2024
Thank you so much for your feedback! We are thrilled to hear you enjoyed your stay!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024
Response from Brittani Sheffield on Mar 18, 2024
Thank you for your review, Deborah!

2/10 Terrible

Jordan

Stayed 1 night in Mar 2024
Response from Brittani Sheffield on Apr 14, 2024
Hi Jordan! Thank you for your feedback! I would love to hear more about your experience. Please reach out to me directly at Brittani.Sheffield@Hilton.com

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean. Also had no issues with noise from anywhere.
Stayed 1 night in Feb 2024
Response from Brittani Sheffield on Mar 18, 2024
Thank you for your review, Terry!

10/10 Excellent

Alyssa

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Brittani Sheffield on Mar 18, 2024
Thank you for your review!

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have to pay to park !
Stayed 1 night in Feb 2024
Response from Brittani Sheffield on Mar 18, 2024
Thank you for taking the time to review your stay!

8/10 Good

Marlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Didn’t like the fee for parking!☹️ In workout room would have liked a couple tables to put my stuff on.
Stayed 1 night in Mar 2024
Response from Brittani Sheffield on Mar 18, 2024
Thank you so much for your feedback!