Ratings based on 264 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis, mn

Enjoying a day off

Posted Nov 23, 2014
Enjoyed the stay. Very comfortable; love the bathroom and the high view seeing the citylights and even during the day. The only issue i would say was the heater wasnt working properly but overall, it was a good experience. Skyways are always good in this weather :)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 22, 2014
The experience was great. The staff was great very helpful.
2 out of 5
by A verified travelerfrom Dayton, OH

Great facility ---- bad experience

Posted Nov 17, 2014
Pros: spa, gym --- both are excellent, it is very clean.
Cons: I honestly believe that I should have been refunded in a much more substantial matter -- the conditions were poor esp when considering what we spent
Location: Location is excellent, plenty to do --- right downtown.
Checked us into a handicap room --- the shower had a wand , not fixable to the wall. You either had to shower with one hand on the wand at all times, or drop the wand and spray water all over the bathroom. We thought we solved this problem when we discovered very nice private showers in the men's and women's locker room at the spa 2 floors down ( not ideal, but not the end of the world either). Then the first night to sleep came and we woke up in a sweat --- checked the thermostat ( 80 degrees) . Played with it for 30 minutes with no luck before I called the front desk. They sent someone who messed with it for another 30 minutes --- appeared to be fixed, the guy left, we went back to sleep ( woke up 2 hours later it was 81 degrees). Called the front desk --- they sent a manager --- who ultimately acknowledged he couldn't fix it. Said they couldn't relocate us to a different room because they were full. He offered us free breakfast. I didn't think free breakfast in exchange for sauna like conditions and a shower that didn't function was a good trade off , and I explained that, but told them it was 1 am, and I'd discuss in the morning. Went to check out, explaining we didn't have time or the desire to eat breakfast there -- so instead they took $50 dollars off our spa bill. I wasn't impressed. Great facility, bad room, bad staff. I gave them a chance to make it right, and they didn't --- won't be staying there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2014
Top notch everything, and on a weekend that the hotel was booked FULL!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, cozy beds.

Posted Nov 17, 2014
Loved the room. It was extra nice having Starbucks coffee in the room too. It wasn't as close to the target center as I would of like (just because it was cold) but not bad.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Des Moines, Iowa

HAD A GREAT TIME!!!!

Posted Nov 15, 2014
Pros: Room, Room Service, Customer Service.
Was up in Minnesota for Garth Brooks Concert, Hotel was just down the road in great location. Great friendly staff and was top notch service 100% of the time we were there.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2014
Very pleasant overall. The front desk staff were courteous and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Within walking distance to many options

Posted Nov 11, 2014
We felt truly spoiled! Clean, quiet, secure. Close to many features-shopping, concerts, eating.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Iowa

Awesome Stay

Posted Nov 9, 2014
Pros: It's ambience and location. Also the terrific staff.
Cons: I wish cable channel Discovery ID would have been available.
Location: Nicollette Mall, Target Center, Starbucks
We stayed here with a party of 8 before the Garth Brooks concert. Check in was a breeze. The room was very comfortable, clean and inviting. All of our requests were handled quickly and with respect. The front desk ordered a cab for us, which arrived promptly. They made dinner reservations for us at an awesome restaurant. The provided a map and information about how to get around town and to the nearest Starbucks. Check out was also very easy. What a wonderful hotel: location, comfort, great staff, and the feeling of luxury. The internet was a little slow and did disconnect occasionally, but I had opted for the lower speed, so it was fine. A wonderful stay made even better by a great staff and beautiful hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was nice

Posted Nov 9, 2014
Need more people to check in on Friday nights waited like 20 min to just check in!