Ratings based on 813 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Watch the ramp parking!

Posted Dec 15, 2014
Location: Skywalk is confusing and a long walk from the hotel to retail.
The hotel stay was fine, however, everything was stolen from the trunk of our car in the hotel parking ramp, so put a damper on our shopping trip. ..no evidence as to how they got in....unless they intervened the transmission on my key fob when I locked it. ...waiting for security to respond. Also, I was surprised at my credit card being charged a "holding charge" of 373.61 that was charged the date of check-in? Our stay was $123.61. I hadn't been charged that at other hotels.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Iowa

nice hotel, but rooms are dark.

Posted Dec 13, 2014
in an effort to save energy, the hotel has decreased the number of lights in the room. And they have installed energy saving bulbs that throw very little light. As a result you stumble around the room hoping you don't bump into furniture that you don't see due to low light. Its very irritating that the closet is on an automatic light system. The light only opens when you open the door. While you're still fiddling with your clothes in the closet , the light goes off. the hotel needs to change that. It's very dissatisfying to the customer.
4 out of 5
Recommended
for Everyone
by A verified traveler

Gute Lage am Anfang der Mall.

Posted Dec 5, 2014
Schöne Junior-Suite, leider im 2.OG, ohne Blick auf die schöne Stadt.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

The hotel provides all of the eessentials

Posted Dec 2, 2014
Pros: Spacious lobby, very nice and reasonably priced restaurant, and a cafe for snacks and coffee. They supply at no additional cost convenience items
Cons: Larger revolving doors are needed; it's very important when temps dip below 0 degrees F that people use the revolving doors to reduce drafts.
Location: Convenient to downtown stores, offices and restaurants.
Arrived without toothpaste. No problem there was some in the room. Brought a computer and phone and found that that I could charge both of them at the same time. Dined in the dining room on two occasions and found the service to be friendly and prompt. Be aware that the cleaning team starts early and you might get a knock on the door before you actually get out of bed.. use the privacy sign they provide if you want to sleep late.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Downtown Hotel

Posted Dec 1, 2014
Cons: Restaurant Service
Location: Mall of America
The hotel, the room, and the bar were great. I would not suggest trying to get breakfast when you're in a hurry. The waitstaff was extremely slow and the food was sub-par. Besides the restaurant, the remainder of my experience was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 25, 2014
Conveniently located on Eat Street had bbq croissants breakfast even the hotel restaurant was good. Sensational workout facilities. Nice room. Pleasant staff. Bad timing to be there dance competition weekend.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place.

Posted Nov 20, 2014
Long wait (1/2 hour line) to check-in. Housekeeping woke us up at 8 AM the next morning. Too early! Nice place within walking distance of Target Center, but we took a cab for $5.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Los Angeles, CA

Comfortable hotel

Posted Nov 17, 2014
Was visiting family in MN. Hotel is convenient location in Downtown Minneapolis. Just what you'd expect from a Hyatt property. Clean, comfortable and good service. They were really full the night that we stayed and they were able to check us in quickly anyhow. Nice room, not much of a view from our side of the building, but that's ok. We ordered room service in the morning. I had the continental, much nicer than most hotel continental breakfasts. Although a bit pricey, one breakfast, one continental, small pot of coffee and OJ was $59. Overall great stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Liked the hotel.

Posted Nov 16, 2014
The hotel offers free internet. Expedia should update that in the hotel profile.
3 out of 5
by A verified traveler

Posted Nov 16, 2014
no customer service, no directions when asked about parking, just not a comfortable place.