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Reviews of The Lofton Hotel, Tapestry Collection by Hilton

4.5 out of 5
The Lofton Hotel, Tapestry Collection by Hilton
601 1st Ave N, Minneapolis, MN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 730 out of 1004 reviews" "
Rating 8 - Good. 171 out of 1004 reviews" "
Rating 6 - Okay. 60 out of 1004 reviews" "
Rating 4 - Poor. 24 out of 1004 reviews" "
Rating 2 - Terrible. 19 out of 1004 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service. Breakfast was very good. Rooms are good size. Bathroom is nice with plenty of hot water. Since the Hotel was recently sold; I assume the rooms will be redecorated. Excellent location being close to the Target Center and Target Field. Area looks like its n transition.
Stayed 5 nights in Apr 2024
Response from Jim on Apr 17, 2024
Hi Richard,Thank you for choosing The Lofton and for the great feedback. I am delighted you liked our staff, service location and bathroom. We are in transition and we have many improvements on the way.We hope you will continue to stay with us on future trips to downtown Minneapolis.Sincerely,Jim WaldvogelGeneral Manager

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for what we needed and excellent service
Stayed 1 night in Apr 2024
Response from Jim on Apr 16, 2024
Hi Kelly,Thank you for choosing The Lofton. I am delighted you enjoyed your stay and that we provided excellent service. We loved having you as our guest. We hope you will return.Jim WaldvogelGM

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's location is very convenient, with plenty of walkable restaurants and shopping options nearby. Additionally, it is situated close to rail transportation and is a convenient choice for attending both baseball and basketball games.
Stayed 3 nights in Apr 2024
Response from Jim on Apr 15, 2024
Robert,Thank you for choosing the Lofton and providing valuable feedback. We hope to have you back on your next visit to downtown Minneapolis.Sincerely,Jim WaldvogelGM

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jim on Apr 16, 2024
Hi Bob,Thank you for choosing The Lofton. We hope you will return.Best,Jim WaldvogelGM

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view from our corner room
Stayed 2 nights in Apr 2024
Response from Jim on Apr 15, 2024
hank you for choosing the Lofton and providing valuable feedback. Glad you enjoyed the view from your corner room. We hope to have you back on your next visit to downtown Minneapolis.Sincerely,Jim WaldvogelGM

6/10 Okay

Raquel

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Only option was to valet for $60 a night. Honestly, it’s almost rude to ask guests to do that. Like, where are we supposed to park?
Stayed 1 night in Apr 2024
Response from Romar on Apr 11, 2024
Hi Raquel,Connected to the hotel is the Mayo Clinic Square parking ramp. Their overnight parking charge is around 22, but on nights where there are events, they'll charge you for overnight parking plus the event parking charge which comes up to be the around the same amount or even more than what we charge here at the Lofton Hotel. Self-parking rates fluctuate depending on what's going on downtown. I hope you found this information helpful.

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top quality.
Stayed 1 night in Apr 2024
Response from Jim on Apr 15, 2024
Dear Lynette,Thank you for choosing the Lofton and providing valuable feedback. We hope to have you back on your next visit to downtown Minneapolis.Sincerely,Jim WaldvogelGM

10/10 Excellent

Fletcher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility, staff was very friendly and welcoming
Stayed 1 night in Apr 2024
Response from Jim on Apr 15, 2024
Hi Fletcher,Thank you for choosing the Lofton and providing valuable feedback. We hope to have you back on your next visit to downtown Minneapolis.Sincerely,Jim WaldvogelGM

4/10 Poor

Harlie

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
It was a really nice hotel, but our room was not ready for us at check-in. We waited three hours for a text telling us our room was ready. We never got a message and only found out our room was ready after going up to the front desk the third time.
Stayed 1 night in Apr 2024
Response from Jim on Apr 15, 2024
Hi Harlie,Thank you for choosing the Lofton and providing valuable feedback. I apologize you waited a long time to check in as you room was not ready. We certainly need to improve on this and then not to communicate was not acceptable. I am glad you enjoyed the hotel appreciate you letting me know your experience.We hope to have you back on your next visit to downtown Minneapolis for a future concert or event.Sincerely,Jim WaldvogelGM

10/10 Excellent

Rochelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location for target center events! Had a standard king corner view and loved it.
Stayed 1 night in Apr 2024
Response from Jim on Apr 15, 2024
Hi Rochelle,Thank you for choosing the Lofton and providing valuable feedback. So pleased you loved our corner room with the view. We hope to have you back on your next visit to downtown Minneapolis.Sincerely,Jim WaldvogelGM

10/10 Excellent

Eduie

Stayed 1 night in Mar 2024

10/10 Excellent

Karen B

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What for a game at target center. And just love had to walk over to the game.
Stayed 1 night in Feb 2024
Response from Jim on Mar 22, 2024
Hi Karen.So pleased you enjoyed the hotel and Twolves game. Hope you can return to the hotel for a fun playoff run.Jim WaldvogelGM

10/10 Excellent

BART

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great but Expedia did not submit our virtual credit card information so we were over charged. Not happy with Expedia.
Stayed 4 nights in Mar 2024
Response from Jim on Mar 19, 2024
Hi Bart,Thank you for choosing to stay at The Lofton. So pleased you enjoyed our hotel. We look forward to your next stay.Best,Jim WaldvogelGM

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 5 nights in Mar 2024
Response from Jim on Mar 19, 2024
Hi Sarah,Thank you for staying with us and I am delighted you experienced Excellent Service. Hope to have you return to The Lofton soon.Sincerely,Jim WaldvogelGeneral Manager

10/10 Excellent

Rachelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were here for Big 10 Tournament! It was amazing! Will be back next year too!
Stayed 6 nights in Mar 2024
Response from Jim on Mar 12, 2024
Rachelle What a fun weekend thank you for staying with us and for the nice feedback. Hope to see you again.Best,Jim Waldvogel GM

10/10 Excellent

Jackie, Blaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With new ownership they are still working out a few kinks but we didn't have any issues and they were very attentive when we needed something. Also the ease of walking within the skyway system was amazing.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ladanart

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like it well.
Stayed 1 night in Feb 2024
Response from Jim on Mar 8, 2024
Hi Ladanart,Thank you for choosing to stay at the Lofton hotel and for the nice survey. We look forward to your return.Jim WaldvogelGM

10/10 Excellent

Marlowe

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just plan on parking in the ramp around the corner. super easy but it is pricey. 68.00 for one night. was going to choose valet but it’s $125 for that.
Stayed 1 night in Feb 2024

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Adam

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just don’t like it’s no pool and the rooms are a bit small
Stayed 2 nights in Feb 2024

10/10 Excellent

Younger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love it
Stayed 1 night in Feb 2024

10/10 Excellent

Zak

Stayed 2 nights in Feb 2024

10/10 Excellent

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and Elegant hotel overall. No pool or hot tub.
Stayed 2 nights in Feb 2024
Response from Antonio on Feb 12, 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute modern hotel with pretty cool views of Minneapolis!
Stayed 1 night in Jan 2024
Response from Antonio Pena on Feb 12, 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go-to hotel if we want to stay overnight after going to a show at First Avenue. It’s right across the street! And we love getting in-room breakfast. It’s delish!
Stayed 1 night in Jan 2024
Response from Antonio on Jan 29, 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Antonio on Jan 29, 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable.
Stayed 1 night in Dec 2023
Response from Antonio on Jan 29, 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Ross

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a great location for downtown Minneapolis!!!
Stayed 2 nights in Jan 2024
Response from Antonio on Jan 23, 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Vicki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough signs to show where sky walk or restaurant located. In room dining ending at 10:00 is not convenient for those that went to game. Most hotels are 12:00
Stayed 1 night in Jan 2024
Response from Antonio on Jan 23, 2024
-Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. I hope you will accept our sincerest apologies for failing to provide the high levels of service that we are known for during your recent stay. Your comments have been shared with the appropriate departments so that they may be addressed and we hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Shawn

Stayed 1 night in Jan 2024
Response from Antonio on Jan 23, 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Antonio on Jan 23, 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

2/10 Terrible

Erin

Stayed 1 night in Jan 2024
Response from Antonio on Jan 17, 2024
Hello Erin,Thank you for filling out a review. May I get some details on what happened during your stay?

4/10 Poor

Shilo

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Don’t touch anything in the room everything is a charge, and they don’t tell you and than charge your room
Stayed 1 night in Dec 2023
Response from Antonio on Jan 17, 2024
Hello Shilo,May I get your confirmation #. I would like to look into the charges that you received

6/10 Okay

Joshua

Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Antonio on Jan 3, 2024
Thank you for taking the time to complete your review regarding your recent stay at Loews Minneapolis Hotel. We are pleased your overall experience was enjoyable, but we want it to exceed your expectations and would like to see if you have any additional comments that might help us better understand what we can do differently in the future. Your feedback is essential in our effort to improve our guest experience. Any specific details you can share about your stay are appreciated. Please reply to this email with any comments you’d like to share. We look forward to hearing from you.

10/10 Excellent

Chris

Traveled with partner
Stayed 1 night in Dec 2023
Response from Antonio on Jan 3, 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Siw

Stayed 1 night in Dec 2023
Response from Antonio on Jan 1, 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Geoff

Stayed 2 nights in Dec 2023
Response from Antonio on Jan 1, 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay at the Loews, and always enjoy it. Such a lovely hotel.
Stayed 1 night in Dec 2023
Response from Antonio on Jan 1, 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Andrea

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Antonio on Jan 1, 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Brent

Stayed 1 night in Dec 2023
Response from Antonio on Jan 23, 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice hotel. Clean and was perfect place to stay for going to the T wolves game.
Stayed 1 night in Dec 2023
Response from Antonio on Jan 3, 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Antonio on Jan 1, 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

6/10 Okay

Denise

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Antonio on Jan 23, 2024
Thank you for taking the time to fill out your review. If you could share some details on how we can improve our service to reach a score of 5. Thank you have a great day!

8/10 Good

Krista

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Antonio on Dec 28, 2023
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

8/10 Good

DeeAnn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the luxury feel of the hotel, but the staff wasn't very informative at all about what the hotel offers. No room service menu in room. Great view and very clean
Stayed 2 nights in Dec 2023
Response from Antonio on Jan 1, 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Ethan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great breakfast at cosmos wasn’t the greatest though
Stayed 1 night in Dec 2023
Response from Antonio on Dec 28, 2023
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

8/10 Good

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable room! Loved the shower!!
Stayed 1 night in Dec 2023
Response from Antonio on Dec 28, 2023
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Room comfort
Nice hotel, very convenient as we were going to Timberwolves game. Skywalk allowed us to go to gym without going outside. Valet parking was also convenient. No hot water. Was not informed of this at check in. When we called about it they said we should have been told. Water was never fixed during our stay and no discount or anything offered. Not a good experience when traveling with a family.
Stayed 1 night in Dec 2023
Response from Antonio on Dec 28, 2023
-Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. I hope you will accept our sincerest apologies for failing to provide the high levels of service that we are known for during your recent stay. Your comments have been shared with the appropriate departments so that they may be addressed and we hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Antonio on Dec 23, 2023
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Justin

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great corner room with a view.
Response from Antonio Pena on Feb 12, 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!