Ratings based on 1,148 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

uptight and inconvenient hotel--unable to relax

Posted Dec 15, 2014
It was inconvenient with the latest construction, awkward walking through a restaurant to get to elevator to room, and not found no signs to indicate how to get to hotel from parking ramp. Then in the morning after check out the sector to get to parking ramp from hotel was closed off so we had to walk outside around the block with luggage (in cold and rain in Dec). We were not informed of any restaurants in the area or alternatives to delivery options other then room service (which was modern cuisine). Room decor was uptight, contemporary, and unpleasant. Not a relaxing stay.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis

Spent evening after Timberwolves game.

Posted Dec 10, 2014
Pros: TV in the bathroom.
Cons: Customer satisfaction at the front desk. I had to complain to get a cot brought into the room.
Location: Sporting events, nice restaurants and theatres.
Spent the night after a Timberwolves game. We made reservations for a double bed suite. When I arrived, I requested that a cot be brought into the room (there was 3 of us). I was told that due to building code, a cot could not be brought into the room. I made my dissatisfaction known to the front desk and decided that I would drive home after the basketball game so my two relatives could have the 2 beds. 30-minutes later, I received a call stating that a cot would be brought in. Based on the above, I give my overall experience a 3. I was disappointed.
Comment from Hotel Management
Dec 16, 2014 by Hotel Management, Hotel Management
We are glad to hear we were able to accommodate your request, Mark, but it is disappointing we did not leave you with a better impression. We can completely understand your frustration after reviewing your comments, and we appreciate that you took the time to share your feedback. We hope you’ll give us another chance during your next stay downtown. We want to show all of our guests a five-star visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2014
My husband and I were very welcomed by everyone when we walked into the door. It's such a beautiful hotel, I'm recommending it to all my friends!
Comment from Hotel Management
Dec 10, 2014 by Hotel Management, Hotel Management
Thank you for the fantastic review! We are so happy to hear how much you enjoyed your stay. We can’t wait to welcome you back!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis

Excellent service, modern, good location.

Posted Dec 9, 2014
Pros: Location, Modern, Service, Soft Bed.
Cons: Fake wood paneling in the hallway, wood in the room was pretty marked up.
Location: It is across from Target Center and a block from Target Field. It is steps away from the bars and restaurants in the First Ave. area.
We had a corner King room on the seventh floor. If I were doing it again, I would ask to be up at least three more floors, as our "view" was of the facade of Target Center. The room was comfortable, with large windows and the softest bed I have ever slept in. The bathroom was modern with a TV in the toilet area. The room had a spacious shower. The wood portions of the floor showed some wear and tear, which is why I didn't give a 5 for cleanliness. It just took away from the overall feel of the room a tiny bit. The bars served late (until two) but could have used some kind of late night bar snacks. Check-in and -out were both easy. The valet parking was quick and friendly. The location is in the former Block E right across from Target center, so it is convenient to all the bars and restaurants in the First Ave. area. It is short walk, connected by Skyway, to Nicollet Mall and Macy's. Overall, it was a good place to stay. I wouldn't really say it was any better or worse than several other hotels in the area, like the Hilton, so I would look for whichever had the best deal.
Comment from Hotel Management
Dec 12, 2014 by Hotel Management, Hotel Management
Thank you for taking the time to share your feedback. We are so pleased to hear that you enjoyed our service and our location, but we are sorry your guest room did not meet your expectations. We are about to begin renovations on all of our guest rooms and we hope to have another chance to wow you during your next trip to Minneapolis. We know we have what it takes!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom B

Posted Nov 17, 2014
Great location , always stay here when I come to msp
Comment from Hotel Management
Nov 21, 2014 by Hotel Management, Hotel Management
Thank you, J! We look forward to welcoming you back the next time you’re in Minneapolis.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Appleton, WI

Love this hotel

Posted Nov 17, 2014
Pros: The best is the beds and the robes! So comfy!!!!
Cons: For some reason we couldn't get the room to get cooler. Also with the TV mounted on the wall the person in the bed nearest the window couldn't see it.
Location: Perfect location. Cowboy Jacks was awesome for drinks and appetizers. Mason's was awesome for dinner prior to our concert.
Any time we are coming to the City for a concert at the Target Center we stay here. Wouldn't stay anywhere else. The staff is so friendly and accommodating. Good restaurants within walking distance. Absolutely love it here.
Comment from Hotel Management
Nov 26, 2014 by Hotel Management, Hotel Management
We are thrilled to hear you had another great stay, Sue! Thank you for letting us know. We appreciate your kind words and we look forward to seeing you the next time you’re in Minneapolis!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MN

Great hotel! Excellent location and room.

Posted Nov 17, 2014
Pros: everything
Cons: a little more organization to the valet service
Easy check-in, lovely accommodations, a bit disorganized in the valet parking service, overall great.
Comment from Hotel Management
Nov 21, 2014 by Hotel Management, Hotel Management
Thank you for your feedback, SJ. We are thrilled to hear that you enjoyed your stay. We’d love to have you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2014
Very nice hotel with a lot of things to do in the area. Right across the street from the Target Center. I would stay here again. The staff was very helpful.
Comment from Hotel Management
Nov 21, 2014 by Hotel Management, Hotel Management
Thank you for making us a part of your trip to Minneapolis! You’re right about our location– it’s hard to beat! Until next time, thanks for the great review!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel...

Posted Nov 9, 2014
This was hotel was fantastic. Really high class hotel. Really enjoyed it.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Fancy

Posted Oct 17, 2014
Pros: Everything
Cons: An additional glass (Sliding glass door) can be added to the shower. Water gets on the floor and has to be dried for every shower.
Location: The Target center is across the street, bars and nightlife is all within walking distance.
It was really a blessing to stay in a hotel as nice as this one. I have stayed at Lowes before but this one stood out. This one exceeded expectations and my expectations were already high from previous experiences. I am glad I chose to stay here.
Comment from Hotel Management
Oct 21, 2014 by Hotel Management, Hotel Management
So happy to hear that you enjoyed your stay, David! Thank you for the fantastic review. We look forward to your next visit!