Ratings based on 613 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sioux Falls,SD

Very nice hotel.

Posted Aug 19, 2014
Very clean,updated,comfortable hotel with perfect beds and excellent customer service.
2 out of 5
by A verified traveler from Minnesota

Hotel close to airport

Posted Aug 5, 2014
Pros: It was a 10 min or less drive to the HHH terminal at the airport. They did a wake up call at 5am for me.
Cons: Insect control!!!
Location: Near the Mall of America and the airport.
I stayed in the hotel before flying out at the Minneapolis airport. I was very disappointed with the hotel. There were 2 big problems. Fist the aid conditioning did not work. It was loud, kept turning off and did not cool the room. Second, I dropped a small piece of food on the floor and in the morning it was totally covered with ants. There were hundred or more of ants on or near the the small 1/4" piece of food.
Comment from Hotel Management
Aug 11, 2014 by Hotel General Manager, Hotel Management
Dear Valued Guest, We strive for excellence and cleanliness at the Marriott. We appreciate your feedback and will take steps to correct the issues stated.
2 out of 5
by A verified traveler from Racine, WI

Bad creamer and empty body wash.

Posted Aug 4, 2014
While the sheets were clean, we were very disappointed to see the creamer was moldy. I called the front desk and let them know the creamer was bad and they ask if we wanted someone to send some up. I stated yes, but it took 45 min to get new creamer and that was after I called after a 1/2 to asking is someone is still bringing the creamer. We also found an apple under the bed and the sample body washers was empty.
Comment from Hotel Management
Aug 11, 2014 by Hotel General Manager, Hotel Management
Dear Valued Guest, Thank you for the feedback. We strive for excellence at the Marriott. I will mention the oversight within the correct department.
5 out of 5
Recommended
for Everyone
by A verified traveler

Overnight

Posted Aug 1, 2014
Arrived late and had an early flight the next day but still had a great experience
Comment from Hotel Management
Aug 11, 2014 by Hotel General Manager, Hotel Management
Dear Valued Guest, Thank you for your kind words. Please stay with us again if you find yourself in MSP again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 30, 2014
As soon as you arrive to the Hotel the staff is very friendly. Hotel was very clean. The only thing i can complain about is that they did not offer free wifi.
Comment from Hotel Management
Aug 11, 2014 by Hotel General Manager, Hotel Management
Dear Valued Guest, Thank you for your kind words regarding our staff and hotel. We do offer complimentary WI-Fi in our lobby area.
2 out of 5
by A verified traveler from bloomington

close to mall of america

Posted Jul 28, 2014
Pros: It was a nice facility, and clean..
Cons: The staff needs to shape it up, and just ask a few questions..
Location: the mall of america is near by..
The staff didnt seem to be on top of things..It took a half hour to check in and check out..There was no toilet paper in the room, and only one box of kleenex. Also, they tried to charge me double for my stay. ..Also, for this price, i believe a continental breakfast should be included..
Comment from Hotel Management
Aug 11, 2014 by Hotel General Manager, Hotel Management
Dear Valued Guest, I apologize about your lengthy arrival and departure. If you arrived after the appropriate arrival time (4pm) it should not take more than a few moments to check-in. We offer many breakfast options at the hotel for guests to choose from. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2014
Good Hotel....next to Mall of America.... Free Shuttle Service.... Free Parking....
Comment from Hotel Management
Aug 11, 2014 by Hotel General Manager, Hotel Management
Dear Guest, Thank you for your positive review regarding our property. Please stay with us again!
5 out of 5
Recommended
for Everyone
by A verified traveler from McDonald

Very nice room

Posted Jul 21, 2014
The hotel was very clean and modern. The room was great with an amazingly comfortable bed. The staff was very helpful and showed us many fun things to do while in town. I would definitely stay again.
Comment from Hotel Management
Aug 11, 2014 by Hotel General Manager, Hotel Management
Dear Valued Guest, Thank you for the positive review on our hotel. Please come back and stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Loud wedding party

Posted Jul 21, 2014
Our room was great the staff was excellent. On problem was there a very loud wedding dance going down stairs. You cld hear the music on the 3rd floor. The walls are pretty thin we could hear the couple in the next room yelling at their 2yr with vulgar language. But the hotel it's self was very nice.
Comment from Hotel Management
Aug 11, 2014 by Hotel General Manager, Hotel Management
Dear Valued Guest, Thank you for your feedback regarding our property. I am pleased you found the hotel very nice. The front office attempts to block our social groups together so not to disturb other guests during a celebration or event. I do wish you come back and try us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from south dakota

visiting family

Posted Jul 21, 2014
Pros: great staff and comfortable room
Cons: nothing that I could see.
Location: Mall of America, Ikea, ballpark.
I came to the Cities for a family gathering and wanted to stay near the Mall of America. The hotel staff was very friendly,efficient, and helpful. The hotel was very clean, comfortable, and close to many area attractions. I was able to find a church nearby also for the week end.
Comment from Hotel Management
Aug 6, 2014 by Hotel General Manager, Hotel Management
Dear Chris, Thank you for your kind review of our hotel. Please think of us again for your next family gathering.