Ratings based on 2,052 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
It was my first time there and for the rate, I thought that it was a very good value.
Comment from Hotel Management
Apr 1, 2015 by Tim Regan - GM, Hotel Management
Thank you for sharing your experience at the Park Plaza. I am please to know that you found our hotel to be a great value. We certainly appreciate your business and look forward to your return. Thanks again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Columbus Oh

Quick weekend

Posted Mar 30, 2015
We were in town not knowing anything, staff very helpful. Hotel very clean, breakfast and lounge area were better than expected. This was only given a 3 on site I chose from, I'd give them a 5 all three way!!
Comment from Hotel Management
Apr 1, 2015 by Tim Regan - GM, Hotel Management
What a gracious review of the Park Plaza. We greatly appreciate your kind comments and look forward to your return. Thanks again!
3 out of 5
by A verified traveler

Posted Mar 29, 2015
We had a quick overnighter. All we heard were complaints from other visitors.
Comment from Hotel Management
Apr 1, 2015 by Tim Regan - GM, Hotel Management
Thank you for sharing your experience at the Park Plaza. We are pleased to see that our hotel was a great choice for your brief stay. I am sorry to hear that other guests may have had issues during your stay. Please know that we are committed to customer service and look forward to any opportunity to receive feedback and improve our day to day operation. Thanks again for staying with us!
3 out of 5
by A verified travelerfrom Minnesota

Give me a tissue!

Posted Mar 24, 2015
Uncomfortable beds, inefficient staff (two employees helping one guest check in while there are three parties waiting for check in), scary elevator, and NO tissues in the room anywhere. One ply toilet paper does not substitute tissues.
Comment from Hotel Management
Mar 25, 2015 by Tim Regan - GM, Hotel Management
Thank you for taking the time to share your experience at the Park Plaza. Please know that your feedback is valued and we will certainly consider your comments to improve or change our service levels, amenities and elevator maintenance. Thanks again for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
Nice place. Good location. Close to activities including the Mall of America
Comment from Hotel Management
Apr 1, 2015 by Tim Regan - GM, Hotel Management
Thanks for choosing the Park Plaza! We look forward to your return.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Iowa

Good stay for a great price.

Posted Mar 23, 2015
Pros: Comfortable bed and quiet.
Cons: Better customer service and more than one working elevator.
Location: Mall of America, Dicks Sporting Goods.
I would have rated this hotel better if both elevators would have been working and if they ever had more than one person working so that you could get some service. The bed was very comfortable and it was quiet when you wanted to sleep. Everything else really good, but if you had a question or issue forget about it, you were lucky if you could get anyone to answer the phone at the desk.
Comment from Hotel Management
Apr 1, 2015 by Tim Regan - GM, Hotel Management
Thank you for taking the time to share your experience at the Park Plaza. Your feedback is extremely valuable to us as we strive to improve with each and every stay. I greatly appreciate your comments regarding the elevator and our staffing at the desk. Please know that know that we are committed to customer service and will work diligently to ensure a similar situation does not happen again. Also know that we are working through an elevator upgrade which will improve the reliability of our elevators. On behalf of the staff at the Park Plaza, we thank you for your business and look forward to seeing you again.
2 out of 5
by A verified traveler

watch out for the desk clerk!

Posted Mar 22, 2015
Pros: location
Cons: hire better quality people
Location: mall of america
Desk clerk was rude, night manager apologized and refunded our money and we went to a different hotel. Parking was horrible
Comment from Hotel Management
Mar 25, 2015 by Tim Regan - GM, Hotel Management
Thank you for taking the time to review the Park Plaza. I am pleased to learn that our staff was able to accommodate your cancellation and get you on the right track. We always aim to provide the best service possible for our guests, and when we fall short we make it right. Thanks again.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Grand Forks, ND

Clean, comfortable and pleasant.

Posted Mar 20, 2015
Pros: Quality room and facilities. Even when completely full the the parking was not too far from an entrance. Nice pool area.
Cons: Elevators need to be upgraded; I gave up and took the stairs after the first trip. The desk staff was unprepared and not great on the computer.
Location: It's in a quiet location at night, mostly daytime businesses around. Lots of little restaurants in the area.
The elevator could use some work, it was very slow and obviously old. The room and facilities were great, nice tall showerhead and extensive amenities. Wasn't able to check in until midnight and the night desk guy was slow and seemed reluctant to talk to me. He eventually got it together and the rest of the trip was fine. Well worth the low price.
3 out of 5
by A verified traveler

$50 charge for parking while flying

Posted Mar 16, 2015
Hotel says its Expedia's fault that we didn't know about the charge. True? No continental breakfast; no breakfast at all as didn't open until 6:30 - not set up for travelers. Hole in the bath mat. Clean.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to airport

Posted Mar 15, 2015
Hotel service picked us up promptly from airport upon our arrival, had a nice quiet overnight res;, then returned us the next morning for our flight out.