Ratings based on 2,241 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from minnesota

The room was damp

Posted Jul 31, 2015
Pros: Staff was nice
Cons: Update ventilation/air conditioner
Location: Tons
The room was damp with humidity, the carpet felt wet which was kind of gross. It appeared clean but smelled slightly musty related to humidity and we spent very little time in room as a result. Maintenance looked at air conditioner. No other rooms available in the area or would have checked out. Dissapointing experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cedar Rapids, IA

Got what I paid for.

Posted Jul 30, 2015
Pretty much exactly what I expected. That's not a bad thing, by any means. Staff wasn't overly friendly, but not rude. I am a little upset because my wife accidentally left behind an expensive Tempur-Pedic pillow that, apparently, wasn't noticed by the housekeeping staff.
3 out of 5
by A verified traveler

Out-dated rooms, old beds

Posted Jul 24, 2015
Staff was friendly, rooms were clean but furniture and carpets were stained and old. Bed mattresses were soft and bowed towards the middle. We were glad to only be staying one night.
Comment from Hotel Management
Jul 27, 2015 by Tim Regan - GM, Hotel Management
Thanks for sharing your feedback with us. We greatly appreciate your business and hope to see you again in the near future.
1 out of 5
by A verified traveler

Posted Jul 23, 2015
Can't tell you how bad our experience was due to Expedia's terms & conditions for reviews.
Comment from Hotel Management
Jul 27, 2015 by Tim Regan - GM, Hotel Management
Thanks for taking the time to review our hotel. We surely wish you could provide more detail about your stay as we appreciate any and all feedback. Thanks for choosing the Park Plaza.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sioux Falls, SD

Recomend to everyone

Posted Jul 19, 2015
Pros: It is close to all the places we visit when in the cities.
Location: We always stay here when we get to a Twins game.
Just a one night trip but the hotel was as normal, just fine.
Comment from Hotel Management
Jul 27, 2015 by Tim Regan - GM, Hotel Management
Thank you for taking the time to share your experience at the Park Plaza. We hope you can make a return trip when your travels bring you back to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from cambridge minnesota

Close to Fairview Southdale hispital

Posted Jul 10, 2015
Neat place, quiet night n good sleep for 6:00 a.m. Eye surgery!
Comment from Hotel Management
Jul 27, 2015 by Tim Regan - GM, Hotel Management
Thanks for choosing the Park Plaza - 5-Stars!
2 out of 5
by A verified traveler from Michigan

Bad service

Posted Jul 8, 2015
A hotel cleaner came in to our room at 8am and 10am while we were sleeping. Check out time wasn't until 12pm. I'm very unhappy with the staff...
Comment from Hotel Management
Jul 8, 2015 by Tim Regan - GM, Hotel Management
Thank you for taking the time to share your experience at the Park Plaza. I am sorry to hear that our cleaning service had a negative impact on your stay. I do think that "bad service" is a harsh criticism of our wonderful staff. Using the provided Do Not Disturb sign might have greatly improved our ability to serve you in this case. Please know that we appreciate your business and hope to see you again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2015
Good daily cleaning. Bathroom very clean. Only minus, the carpet was old and needs to be replaced or at least throughly steamed.
Comment from Hotel Management
Jul 6, 2015 by Tim Regan - GM, Hotel Management
Thanks for taking the time to share your experience at the Park Plaza. We are pleased to see that you found our hotel to be clean and accommodating. We also understand your comments regarding the condition of our carpet. In taking care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We hope you can make a return visit when your travels bring you back to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from MT

Nice hotel

Posted Jul 1, 2015
Pros: Beds were comfortable and staff was nice and helpful. Had a nice relaxing bar in the lobby.
Location: It is fairly close to the airport and the Mall of America.
The rooms were clean and decent sized. The staff was helpful and friendly. The pool area looked nice.
Comment from Hotel Management
Jul 6, 2015 by Tim Regan - GM, Hotel Management
Thanks for taking the time to share your review of the Park Plaza. We are pleased to see that you enjoyed your stay. We hope you can make a return visit when your travels bring you back to the area.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 27, 2015
Pros: The free wifi and courtesy shuttle to and from the airport.
Greatly enjoyed. Would stay there again. ..............................................
Comment from Hotel Management
Jul 2, 2015 by Tim Regan - GM, Hotel Management
Thanks for staying with us. We hope you can make a return visit!