Ratings based on 2,122 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Satisfied

Posted May 18, 2015
I really appreciate having a hotel meet my every need. The staff was great and the food was delicious. Everything was easy access as well.
3 out of 5
by A verified travelerfrom AZ

Old looking facility

Posted May 17, 2015
Pros: Location, beds comfortable.
Cons: Light in room entry, microwave in room, repair, paint, and update rooms, friendlier staff.
Location: Shopping, river walk, Mall of America, restaurants
Wood and paint peeling on bathroom door, mold on grout, headboards all chipped up, no light in entry and closet almost impossible to see as so dark. No microwave in room and only Sas the one on first floor last day there, no one mentioned it. Food from room service was just ok nothing outstanding. Back security doors said would be locked after nine, never were. Staff was not very friendly, nothing bad but no real warmth, just look at you when you walk by, no greeting. Location of hotel great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice ambiance

Posted May 15, 2015
Shuttle driver exceptionally helpful good location
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis MN

Posted May 14, 2015
Great. Had a shuttle to the airport and it helped quite a bit. It was a clean hotel with friendly and helpful staff.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom two harbors

Convenient and comfortable!

Posted May 14, 2015
Enjoyed the pool and room! Will stay again!! Convenient location.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom canada

Posted May 13, 2015
Great experience staying here overall, I would definitely return. Room was clean spacious and the bed was super comfortable, the pool and fitness rooms were a nice bonus and beautiful lobby. Quiet area
3 out of 5
Recommended
for Everyone
by A verified traveler

Need new beds. Not good for sleeping.

Posted May 12, 2015
Pros: Good location for our needs.
Cons: Carpet and beds in the room we stayed in.
The hotel is in a good location for our needs. The room we where in needs new bed's very soon. The carpet had some stain in that appeared to have been there for some time. The remainder of the room was fine.
1 out of 5
by A verified traveler

Never ever Park Plaza

Posted May 11, 2015
Pros: nothing
Cons: i dont know - perhapy renovate the whole house. start with the carpet!
Location: close to airport. though about 10 minutes to drive by car.
The hotel seems to be pretty old, though it got some renovation. But surely you can smell it is an old hotel. Our room was so bad smelling. They tried really hard to cover that with an ugly smelling room spray, which didnt make it really better. The windows were not to open so we couldnt let fresh air in and the AC wasnt really well working too - besides that extremely loud. I will never ever go in there. Staff at the front desk was nice - thats about it.
Comment from Hotel Management
May 13, 2015 by Tim Regan - GM, Hotel Management
We are sorry that our hotel didn’t meet your needs. Please know that we are committed to providing a clean, well-maintained and comfortable atmosphere for all of our guests. Through great customer service, our tenured staff works hard to provide value to our demanding guests and I see that you enjoyed our staff. Please know that we thank you for choosing the Park Plaza for your stay. We certainly appreciate your feedback and your business. We hope can change your mind about a return visit.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Omaha

Comfortable & Quiet

Posted May 5, 2015
Very pleased. Hidden gem. Clean, quiet and comfortable
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

Close to many attractions

Posted May 4, 2015
Pros: Location
Cons: Didn't really like that they were joining rooms
Location: The Mall of America being 2 minutes away, there were many resturaunts, movie theatres, other strip malls, and Minnesota Zoo which is 8 miles away.
We had to stay in a handicapped room, EVERYTHING was accessible for me, including the peep hole, the shower was very comfortable. The staff was willing to help my stay at the hotel more comfortable, they didn't have too do anything for me, I already was comfortable!